The sample passenger will be included from all the bus depots of Sangli division of MSRTC. Priority will be given to equal representation of the passengers from all the bus depots. All the ten bus depots will be covered in this study, from these bus depots 30 passengers from each bus depots will be selected for the study. It means in total 330 passenger will be analyzed.The data would be analyzed by using different techniques and statistical tools. The present researcher will select suitable statistical tools like percentage, correlation, regression, standard deviation and suitable statistical tools used for the study.