The author’s view on these important operational issues was that top management should involve and understand the benefit of continuous improvement

The author’s view on these important operational issues was that top management should involve and understand the benefit of continuous improvement, communicate these principles and maintain a clear strategy. Steelcase’s top management have efficiently adopted their strategy and goals for improvement as for this they take weekly meetings and talk about the improvement, goal that they set for the month or a year. In case of problem occurs, they take problem-solving meetings to solve it. So in my view, the point that is discussed in the book and Steelcase align with each other.
ok i will add 100 words bye bye

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