Introduction Individuals with care and support needs face different types of challenges

Individuals with care and support needs face different types of challenges. A challenge is (the situation of being faced with) something that needs great mental or physical effort in order to be done successfully and therefore test a person’s ability. (Cambridge Dictionary) In the health and social care setting, care givers must try to help all clients overcome any challenges they may face. For example, Martin is not a competent reader, so reading is a challenge for him. Martin has communicated this to the centre manager, therefore, the manager showed Martin the large print novel’s with ‘easy reading’ text.
Different types of challenges
There are different types of challenges. The six I will be talking about and explain are:
Awareness and knowledge challenges, practical challenges, skills challenges, acceptance and belief challenges, motivational challenges and communication challenges.
Awareness and knowledge challenges: Awareness and knowledge challenges is lack of awareness and knowledge. If service providers are not aware of the latest guidance or do not consistently refer to it, they will not change their way of working, so those they care for will not benefit from the guidance. This creates a domino effect for the clients as they take guidance from their service providers. Therefore, if they are unaware of the latest guidance from their service providers, they will face awareness and knowledge challenges. (BTEC Nationals Health and Social Care Student Book 1, 2015)
Practical challenges: Practical challenges are challenges that people might face in day to day life. For example, a service user who has Parkinson’s disease might struggle feeding themselves because their hand is shaking too much. Or another example could be an older person struggling to get up the stairs as they become less mobile.
Skills challenges: A skill is defined as if you can do something expertly, so a skills challenge would be how well you could do something. (Or it could simply be described as a lack of skills) For example, Martin has been working in a factory. Because of this, he may not know how to work a computer as he didn’t have to use one in his old job. He would have to develop his skills to learn how to use one.
Acceptance and belief challenges:
Motivational challenges: Motivation is described as internal and external factors that stimulate desire in people to be continually committed to a job, role or subject, or to make an effort to attain a goal. (
Communication challenges: A communication challenge is finding a way to effectively communicate. When you think of the word communication, you instantly think about just talking, when in fact, communication is only 7% verbal, and 93% nonverbal, with the 93% being made up of 55% body language and 38% tone of voice. There are also other ways to communicate, such as verbal communication (talking), non-verbal communication (sign language), written communication and visualisations (Makaton sheets). (
Methods of identifying challenges
To overcome a challenge, you first have to identity if there is a challenge and what it is. I will now explain the different ways of identifying challenges.
Observation: To observe someone/ something is to monitor or keep watch of. So if you were to observe someone to try to identify any challenges, you would have to look out for any changes in their usual behaviour. For example, Alice might not show up on time for her aerobics class anymore, so she may be facing motivational challenges due to her depression.
Focus Groups: A focus group is group of individuals that have selectively been chosen to gather information on a specific subject. Focus groups are useful because you gather more information from more people at once. An example of when a focus group might be used is say if Alice’s aerobics class wanted feedback on the quality of the classes. They would select certain participants and gather them to get all their opinions.
Talking to individuals: In the context of health and social care, we would want to talk to the service users informally whenever possible as it would make them feel more comfortable. By talking to individuals, you can get their own opinion without it being influenced by others in a group. You can also see how they act and react towards the questions personally.
Using questionnaires: A questionnaire is useful because it allows you to ask multiple questions with multiple choice answers. This could be helpful as some people might not be able to think of an answer on their own.

The strategies used to overcome challenges
Educational information materials: Educational information materials can take a range of forms, such as leaflets, posters, games, slide presentations, wall displays, CDs, DVDs, flyers, web-based materials and newspaper or magazine adverts or articles, TV and radio coverage. (BTEC Nationals Health and Social Care Student Book, 2015) Educational information materials can be useful as there are many ways for people to find the information and process it in their own way and own time (both service users and staff).
Training courses: A training course is a series of lessons or lectures teaching the skills that someone might need (Collins Dictionary) Training courses are available to help people with care and support needs to overcome challenges. For example, if you suffer from epilepsy or have a family member who does, you could go to a training course to learn how to deal with your epilepsy or learn how to help others deal with it. Training courses are useful because they can be interactive which is how some people can best learn. Training courses are also for the service providers to educate them about the latest developments in their area of care. (BTEC Nationals Health and Social Care Student Book, 2015)
Opinion leaders: An opinion leader is someone who is active in a community, someone who speaks out and gets asked for advice a lot. In health and social care, this tends to be people who are chief executives of bodies such as the NHS but could equally be a local GP. They could be asked to use their opinions to influence discussions about subjects that others may not be confident enough to bring up or even had a thought about. For example, how Brexit might impact the NHS and what we can do to keep affordable healthcare for people. (
Clinical audits: A clinical audit is a way to find out if healthcare is being provided in line with standards and allows service providers and service users know where their service is doing well, and where there could be improvements. Based on the results of an audit, changes can be made to the service wherever necessary. For example, a clinical audit could be undertaken at a local medical centre, (NHS England)
Computer-aided advice systems:
Patient-mediated strategies:
Theories of communication
Communicating is the exchanging of information by speaking, writing, or using some other medium. Good communication skills are vital when providing care/support to service users in health and social care as the correct information about service users’ individual care needs need to be effectively passed to the right practitioners. Good communication skills are also vital because you will have to communicate with any clients as well, and you need to understand what they’re trying to communicate to you.
Charles Berner- communication cycle: The communication cycle was first identified by Charles Berner in 1965. In the cycle, there are sixsteps
Michael Argyle – communication cycle: Michael Argyle was a social psychologist who researched and developed theories about human communication. In 1972, he said that interpersonal communication is a skill that needs to be learnt, like driving a car for example. He said that when you are driving a car.
Bruce Tuckman- group communication
Communication Techniques
Why good communication skills are important in health and social care
What is communication and what kinds are there? Eg physical, verbal etc (don’t put etc in, you have to list all of them)

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Explanation and assessment of strategies and communication techniques used with three individuals with different needs to overcome challenges
Explain and assess the strategies and communication techniques used with the case studies. Also talk about the methods for identifying these challenges and the strategies for overcoming them
Talk about the different challenges she faces- awareness and knowledge, practical, skills, motivational, and communication
Method of identifying challenges
Observation and talking to Nusrat informally
Strategies and communication techniques for overcoming these challenges and reasons why they are used
Appropriate psychological approach
Patient mediated strategies
Educational information materials
Talk about the different challenges she faces- awareness and knowledge, acceptance and belief, motivational and communication challenges
Method of identifying challenges
Observation, talking to individual informally, questionnaire
Strategies and communication techniques for overcoming these challenges and reasons why they are used
Talk about the different challenges he faces- awareness and knowledge, practical, skills, motivational, and communication
Method of identifying challenges
Observation, talking to Martin informally
Strategies and communication techniques for overcoming these challenges and reasons why they are used