“CORPORATE SOCIAL RESPONSIBILITY OF MSRTC WITH REFERENCE TO SANGLI DIVISION”

“CORPORATE SOCIAL RESPONSIBILITY OF MSRTC WITH REFERENCE TO SANGLI DIVISION”.Synopsis of the Proposed Ph.D. Thesis to be
Submitted to Shivaji University, Kolhapur
FOR THE AWARD DEGREE OF
DOCTOR OF PHILOSOPHY
IN
COMMERCE
UNDER THE FACULTY OF COMMERCE
BY
ABHIJIT HINDURAO DESAVALE
M.COM
UNDER THE GUIDANCE OF
DR. S. R. PAWAR
Arts & Commerce College Kasegaon,
Tal. Walwa, Dist. Sangli.

Department of Commerce & Management
Shivaji University, Kolhapur
April 2014
DECLARATION
I hereby declare that the thesis entitled “CORPORATE SOCIAL RESPONSIBILITY OF MAHARASHTRA STATE ROAD TRANSPORT CORPORATION WITH REFERENCE TO SANGLI DIVISION” completed and written by me has not previously formed the basis for the award of any degree or similar title of this or any other university or examining body. Further, I declare that I have not violated any of the provisions under Copyright/Piracy/Cyber/IPR Acts amended from time to time.
Place:
Date:
Research Student
CERTIFICATE
This is to certify that the dissertation entitled “CORPORATE SOCIAL RESPONSIBILITY OF MAHARASHTRA STATE ROAD TRANSPORT CORPORATION WITH REFERENCE TO SANGLI DIVISION” being submitted herewith for the award of the Degree of Doctor of Philosophy in Commerce of Shivaji University, Kolhapur is the result of the original research work completed by Shri. ABHIJIT HINDURAO DESAVALE under my lour supervision and guidance and to the best of my / our knowledge and belief the work embodied in this thesis has not formed earlier the basis for the award of any degree or similar title of this or any other University or examining body.
Place:
Date:
Research Guide
ACKNOWLEDGEMENT
This completion of research work, kindly I would like to say that the whole contribution of this work goes to my research guide Dr. S. R. Pawar Associate Professor and Head, Department of Commerce, Arts & Commerce College, Kasegaion, whose constant meticulous guidance, assistance to me in carrying out the present research work. The words thank you is not enough for his support in this research work. A like exclusively teachers who have support and motivate research work are Dr. P. V. Mohite, Associate Professor and Head, Department of Commerce, Arts & Commerce College, Ashta. and Dr. D. K. More, Chairman, BOS in Economics and Dean of Commerce and Management SUK.

I am immensely thankful to Dr. A. M. Gurav, Head, Department of Commerce and Management, Dr. S. S. Mahajan, Dr. Marulkar for their valuable advice. I am also thankful to Raju Mohite, and other staff of the Department of Commerce and Management Kolhapur who helped me on various occasions.

I am extremely thankful to Kadam D. M., Thorat D. R. and Chavan S. S. Divisional Controller MSRTC, Sangli Division who gives me permission and valuable guidance.

I have no words to express my feeling towards my friend Shri. Sandeep V. Pharne, Divisional Account Officer MSRTC, Sangli and his staff for their continuous support and encouragement.
I am immensely thankful to Mali Amit, Depot Manager, Sangli, Thraval Ravindra, Depot Manager, Miraj, Mahajan Rajendra, Depot Manager, Islampur, Kahndekar Shivaji, Depot Manager, Tasegaon, Ghadage Dhanaji, Depot Manager, Kavathe mahnkal, Patil Chandrakant, Depot Manager, Jat, Patil R. H., Depot Manager, Vita, Patil G. D., Depot Manager, Shirala, Attar S. M. Depot Manager, Atpadi, Patil A. M. Depot Manager, Palus and who all depot employees directly and indirectly help to me research information.

I am very much thankful to Dr. V. G. Kale Principal, Arts & Commerce College, Ashta. Miss. Patil Pallavi A., Miss. Atugade Swati S.,Mr., Mr. Patil Prasad S. Mr. Aughade Mahaver R. for their Cooperation in this research work. I would also like to record my deep sense of appreciation prof. Jayakar Damame, Prof. B K. Mane Prof. Dr. Ram Naik, prof. Mrs, V. A. Niyougi.
Without the blessing of My father Hindurao (Anna), My Mother Mangal, My wife Deepali, My Brother Sanjay and My Sister Saveeta and Supriya, the work would not have completed…………I am indebted to them. I owe the greatest sense of gratitude to little champs Vaibhavi, Dhanraj (Veedant), Parth, Mayuari, Mahesh, Sanika, Sahil who gave me the happiest movement in this research study.

INDEX
CHAPTER NO. CONTENTS PAGE NO.

DECLARATION II
CERTIFICATE III
ACKNOWLEDGEMENT IV
INDEX OF CHAPTERS V
INDEX OF TABLES VI
INDEX OF CHARTS/ DIAGRAM VII
CHAPTER 1 INTRODUCTION AND RESEARCH DESIGN
1.0 INTRODUCTION
1.1 CONCEPT OF CORPORATE SOCIAL
RESPONSIBILITY
1.2 NEED FOR CORPORATE SOCIAL RESPONSIBILITY
1.3 DIMENSIONAL ASPECT OF CORPORATE SOCIAL
RESPONSIBILITY
1.4 SOCIAL RESPONSIBILITY OF INDIA
1.5 CONCEPTUAL FRAMEWORK
1.6 STATEMENT OF THE PROBLEM
1.7 OBJECTIVE OF THE STUDY
1.8 HYPOTHESIS OF STUDY
1.9 SIGNIFICANCE OF STUDY
1.10 RESEARCH METHODOLOGY CHAPTER 2 REVIEW OF LITERATURE
2.1 INTRODUCTION
2.2 REVIEW OF BOOKS
2.3 REVIEW OF JOURNALS, RESEARCH ARTICLES AND
RESEARCH PAPERS
2.4 REVIEW OF PH. D THESIS, M. PHIL DISSERTATION
2.5 CONCLUSION CHAPTER 3 PROFILE OF SANGLI DISTRICT & MSRTC
3.0 INTRODUCTION OF SANGLI
3.1 SANGLI DISTRICT
3.2 ADMINISTRATION
3.3 GEOGRAPHICAL LOCATION
3.4 EDUCATION FACILITIES
3.5 MEDICAL FACILITIES
3.6 INDUSTRIES
3.7 TOURISM
3.8 TRANSPORT AND COMMNICATION
3.9 POPULATION
3.10 INTRODUCTION OF MSRTC
3.11 BRIEF HISTORY OF MSRTC
3.12 VISION OF CORPORATION
3.13 ORGANICATIONAL STRUCTURE OF MSRTC
3.14 CORPORATION SETUP
3.15 SERVICES OF MSRTC
3.16 STRUCTURE OF SANGLI DIVISION
3.17 STRUCTURE OF DEPOT
3.18 DEPOTWISE SERVICES OF SANGLI DIVISION
3.19 EXPANSION OF SANGLI DIVISION
3.20 CORPORATE SOCIAL RESPONSIBILITY CELL CHAPTER 4 DATA ANALYSIS AND INTERPRETATION
4.1 INTRODUCTION
4.2 SURVEY RESULTS
4.3 DEMOGRAPHIC ANALYSIS
4.3.1 TOWARDS PASSENGER
4.3.2 TOWARDS EMPLOYEE
4.4 FREQUENCY DISTRIBUTION
4.4.1 TOWARDS PASSENGER
4.4.2 TOWARDS EMPLOYEE
4.5 IMPLEMENTING PROBLEMS OF SANGLI DIVISION
4.6 HYPOTHESES TESTING
4.6.1 TOWARDS PASSENGER
4.6.2 TOWARDS EMPLOYEE CHAPTER 5 FINDING, SUGGESTIONS & CONCLUSION
5.1 INTRODUCTION
5.2 GENERAL FINDING
5.3 SPECIFIC FINDING
5.4 HYPOTHESIS TESTING
5.5 SUGGESTIONS
5.6 CONCLUSION ANNEXURE
QUESTIONNAIRE FOR EMPLOYEE
QUESTIONNAIRE FOR PASSENGER
BIBLIOGRAPHY CHAPTER – I
INTRODUCTION AND RESEARCH DESIGN
1.0INTRODUCTION
1.1CONCEPT OF CORPORATE SOCIAL RESPONSIBILITY
1.2NEED FOR CORPORATE SOCIAL RESPONSIBILITY
1.3DIMENSIONAL ASPECT OF CORPORATE SOCIAL RESPONSIBILITY
1.4SOCIAL RESPONSIBILITY OF INDIA
1.5CONCEPTUAL FRAMEWORK
1.6STATEMENT OF THE PROBLEM
1.7OBJECTIVE OF THE STUDY
1.8HYPOTHESIS OF STUDY
1.9SIGNIFICANCE OF STUDY
1.10RESEARCH METHODOLOGY
CHAPTER – I
INTRODUCTION AND RESEARCH DESIGN
1.0 Introduction:
The concept of Corporate Social Responsibility (CSR) originated in the 1950’s in the USA but it became prevalent in early 1970’s. At the time we had lots of social problems like poverty, unemployment & pollution. Consequently, a huge fall in the prices of dollar was witnessed. It became a matter of utmost importance for diverse groups demanding change in the business. During the 1980’s to 2000, corporations recognized ; started accepting a responsibility towards society.CSR has both ethical ; philosophical dimensions, particularly in India where there exists in terms of income ; standards as well as socio-economic status. It focuses on the wealth creation for the optimal benefit of all employees, customers, environment and society.

Of course a corporation needs an active support of society in different ways for undertaking and managing its corporate activity. It requires money (Capital), workers and managers (Staff), entrepreneurs and directors (Management), public services and protection (Government) and consumers for managing its business activity smoothly and skillfully. All these different sections basically belong to the society, which are collected by a company systematically. In other terms, a corporation runs its activity with the active support of all these sections of the society. Absence of any one of these sections may put corporation in great trouble. As the society renders its active support in different ways, a corporation in return shall shoulder certain responsibility towards the society. This responsibility is termed as Corporate Social Responsibility.

1.1 Concept of Corporate Social Responsibility:
The concept of corporate enterprise has its origin in England. The CSR has a long history in India. The CSR depending on its nature and context, it was divided into three broad areas.

Traditionally, corporate philanthropy aimed at the welfare of the immediate members of the enterprise like staff and employees and their families. This was usually in the form of contributions by visionary business leaders to the establishment of trusts that promoted education, women’s welfare, medical care and so on.

CSR is a qualitatively different from the concept of the traditional concepts of corporate philanthropy. It acknowledges the corporation’s debt that the corporation owes to the community within which it operates. It regards the community as an equal stakeholder. It also defines the business corporation’s partnership with social action groups in providing financial & other resources to support development plans, especially among disadvantaged plans, especially among disadvantaged communities.
In the latest perspective, CSR enjoys upon corporations analyze profits and conjunction with social prosperity.
Various researcher, scholars, practitioners have emphasized the importance of CSR as an effective tool for creating a favorable corporate image in the minds of society. According to Bonen (1953) defined social responsibility refers to the “obligations (of businessman) to pursue those policies, to make those decision or to follow those lines of actions, which are desirable in terms of the objective and values of our society”. Likewise, Keith Davis (1960), an early analyst of social responsibility, said, ‘social responsibility is applied in any situation, if it influences a businessman’s decision even partially’. According to his analysis, the mere consideration of social needs / wants / desire by the organization decision maker is sufficient to be considered as corporate social responsibility.

According to the world business council for sustainable development, “corporate social responsibility is the continuing commitment by business to contribute to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large” (WBCSD,2000,p.3).

1.1.1 Corporate Social Responsibility:
The history of CSR can be traced back to the description of the aim of the found in ancient Indian literature. Observations in the Vedas suggest that peace, order, security, and justice were regarded as the fundamental aims of the state. Chandogya Upanishad (v.11.5) records that religion was to be promoted, morality was to be encouraged, and education was to be patronized. Total welfare of the public was clearly regarded as the chief aim of the state during the Vedic and Upanishadic ages.
CSR has come a long way in India. From CSR activities to sustainable initiatives, corporations have clearly demonstrated their ability to make a significant difference in society and improve the overall quality of life. In India, it is difficult for one single entity to bring about change, as the scale is enormous.

1.2 Need for Corporate Social Responsibility:
CSR has become increasingly because today’s heightened interest in the proper role of business in society has been promoted by increased sensitivity to and awareness of environmental and ethical issues. Issue such as environmental damage, improper treatment of workers, and faulty services leading to customer inconvenience; elsewhere some consumers have become increasingly sensitive to the CSR programmed of the corporations from which they provided services.

These trends have contributed to the pressure on companies to operate in an economically, socially and environmentally sustainable way. The CSR movement has argued that maximization profit should not be the corporation is single objective. The CSR in areas such as: concern for health, education, poverty alleviation, environmental concern, issues relating to the socially Vulnerable, and contribution to sports development. Hence, CSR is need of today’s Corporations.

1.3 Dimensional Aspects of Corporate Social Responsibility:
The main purpose of CSR is to make corporate business activities and corporate culture sustainable in following three aspects:
1) Economic aspects
2) Social aspects
3) Environmental and Ecological aspects.

The dimensional aspect has much more importance for management studies. The human and non- human aspect of any organization is its core asset, as they are the data generators as well as data users for corporate social responsibility. Businesses and management have to align profitable opportunities with their social identities and underline values of corporate social responsibility. The today’s world has going on to the rapid development. Hence, these three dimensional aspect are more important for business as well as management.

1.3.1 Economic aspects of CSR:
The economic aspects of CSR consist and impact of company operations. The economic issues have long term discussed of CSR. The economic aspects have been widely assumed to be well managed. However, it is actually understood by many of corporate and public policy agendas, and underrepresented the corporate responsibility agenda. The economic dimension of the sustainability agenda should rather consider that the organizations operations. The economic aspect of multiplier effect of its stakeholders, non – profit organizations, customer, supplier and the communities in which the company operates.

1.3.2 Social aspects of CSR:
Social responsibility is the new dimension of CSR. Many organizations are becoming increasingly active role in social concern. Social responsibility means being accountable and auditable social effects on the company and its people even indirectly. This includes stakeholders – including people within the company, in the supply chain of the company, in the community the company is in and as customers of the company etc. The following key social aspects of CSR for organizations are:
1.3.2.1 Social responsibility towards customers:
Customers have been described as kings of business. The customers are solely responsible for making the right decision in the market to get the best gains. The satisfied customer is with the products and services provided by the business, the more profits business can reap. The responsibility towards include such issue as the safety and durability of products or services; standard or after sales service; prompt and courteous attention to queries and complaints; adequate supply of products or services; fair standards of advertising and trading; and full and unambiguous information to potential customers.

1.3.2.2 Responsibility towards Employees:
Business are major contributor to community for generate of employment. However, social responsibility to employees extends beyond terms and conditions of the formal construct of business employment. Companies has wider expectations that today’s employees for the quality of their working life. Such expectations include welfare and safety at work and upholding their skills and motivation for the work. Beyond these social responsible companies secure, and equal opportunities for all its employees, regardless of age, gender, religion, caste etc.

1.3.2.3 Responsibility towards the Community:
The company community includes additional vocational training places, recruiting socially excluded people, sponsoring local sports and cultural events, and through partnerships with communities or donations to charitable activities. The companies depends on the community includes health, stability and prosperity.

1.3.3 Environmental and Ecological aspects of CSR:
Environment is key pillar of the CSR. Environmental and ecological issues have been an important topic of discussion for the past thirty years in the business world. Corporate activity may have many way effects on the environment. Usually, environmental impact refers to the negative effects occurring in the natural environmental due to business operations. Such effects may include; pollution, wastage, degeneration of biodiversity, climate change etc.

Some companies have found that improving environmental performance using less material and streamlining processes to create less waste may lower the costs of operation significantly.

1.4 Social Responsibility in India:
Some efforts have been made in India to make business more responsible to society. A fair trade practices associations has been set up to check unfair practices on the part of trade. In March, 1965, an international seminar was held in New Delhi. The seminar defined the responsibility of business to various social groups. This was followed by another seminar at Calcutta in March, 1966 at which ways and means were outlined for the implementation of the concept of social responsibility. A national committee on social responsibility of business too was constituted. In July1980, a novel scheme was launched under which big business houses were to adopt 100 villages and develop them as model villages. The idea was to make the rural economy economically self – reliant.

On the other hand, a nonprofit organization is an organization, which exists for providing some benefit or assistance or a sort of self help Group. Like the name suggests, the organization will have the properties of a profit making organization. i.e. a mission statement, a vision, offices, infrastructures etc, but the objective will not include making a profit out of its operations. However to run any organization, fund is needed, and this has to come in to the non – profit in terms of financial i.e. grants, subsidies, donations etc or services in terms of staff support or infrastructure support. The sources for these funds could be individual, the government or other charitable institutions and finally companies. These business houses through their corporate social responsibility initiatives contribute to the mission of social progress and growth of India.

Now a day combined effect of socio-economic factors and political factors led to the development of social responsibility and famous families like Tata, Birla, Shri Ram, Godrej, Dalpatbhai Lalbhai, Singhania, Modi, Murugappa Chettiar, Kuppuswamy Naidu, Mafatlal, Mahindras and other became the backbone of India’s social strength. These families are the pride of India.

1.5 Conceptual Framework:
ENVIRONMENT
We fulfill our social responsibility by considering the environment in our social corporate activities, including pollution reduction, resource consumption and energy efficiency.

CUSTOMER
Our customers are the passengers who travel MSRTC/ Bus. We provide them with quality services, ensure safety and proper information.

SOCIETY
Our society includes citizens and consumers. We can increase MSRTC value by fulfilling our social responsibility. We consider factors such as employment generation and welfare services as social responsibility
EMPLOYEE
Our employees include the people who work for the MSRTC. We offer employees appropriate salaries & benefits, job satisfaction, health & safety measure and employee skills and training development.

GOVERNMENT
Government activities such as implementation policies, maintain law and security. They are responsible for objective of the corporation
MSRTC
CORPORATE SOCIAL RESPONSIBILITY
ENVIRONMENT
CUSTOMER
SOCIETY
GOVERNMENT
EMPLOYEE

1.6 Statement of the Problem:
Efficient goods and passenger transport service is necessary for economic and social development. MSRTC is doing this work for last 4 decades. MSRTC had a lion’s share in providing efficient passenger services with a fleet of about 10000 buses. The MSRTC is providing short and long route passenger services and satisfying the needs of passenger transport by mechanized road vehicles happened to be a blessing for rural population. Passenger transportation by MSRTC buses is the most important means in the district on account of legal monopoly conferred on the corporation.
Now social responsibility of MSRTC is increased. The MSRTC is started to implement social responsibility in various areas. However, it faces some problems. These problems and Corporate Social Responsibility is the main part of the present study. The present study aims at critically examining the corporate social responsibility of MSRTC with special reference to Sangli Division.

1.7 Objective of the study:
The main objective of the study is to identify the extent and areas of corporate social Responsibility by MSRTC in Sangli Division. The specific objectives are as follows:
1. To study the social responsibility of MSRTC towards natural environment.

2. To study the social responsibility of MSRTC towards customer.

3. To study the social responsibility of MSRTC towards employee.

4. To study the social responsibility of MSRTC towards government
5. To study the social responsibility of MSRTC towards society.

6. To study the problem faced by the MSRTC in implementation of social
responsibility.

7. To give the suggestions for improving MSRTC social responsibility in Sangli
division.

1.8 Hypothesis of the study:
There is positive relationship between social responsibility and natural environment protection.

There is positive relationship between social responsibility and customer’s
satisfaction.

There is positive relationship between social responsibility and employee
satisfaction.

4. There is positive relationship between social responsibility and
government policy.

There is positive relationship between social responsibility and society
expectations.

1.9 Significance of the study:-
MSRTC plays a pivotal role in Maharashtra in bringing about greater mobility both in and between rural and urban areas. Over the last few years, corporations have gradually shifted focus on service quality and customer satisfaction. It is very close to the society. Majority of employees in MSRTC are in low and medium income class, thus, MSRTC plays important role in empowerment and social responsibility of their employees.

This study will be a great asset to all those who are interested in conducting further in depth studies of the theme of Social Responsibility in different areas. This study will be useful to government and institutions engaged in the development of social responsibility.

1.10 Research Methodology:
1.10.1 Source of Data:
The present study is based on both primary and secondary data.
1.10.1.1 Primary Data:
The present study is mainly based on primary data which will be collected through self designed questionnaire for the response of MSRTC Officers, Employees, and Customers as well as personal observation through informal discussion with MSRTC officers and customers.

1.10.1.2 Questionnaire:
The questionnaire is a significant contribution of collection of primary data in the present research work. This questionnaire includes all necessary questions and difficulties regarding corporate social responsibility of Maharashtra State Road Transport Corporation with reference to sangli division. The questionnaire prepared two ways i.e. towards employees and towards passengers. On the basis of the objectives of present study, the questionnaire prepared and formed into following parts:
– Social responsibility of MSRTC towards natural environment.

-Social responsibility of MSRTC towards customer.

-Social responsibility of MSRTC towards employee.

-Social responsibility of MSRTC towards government
-Social responsibility of MSRTC towards society.

-Problem faced by the MSRTC in implementation of social responsibility.

– Suggestions for improving MSRTC social responsibility in sangli division.

The researcher has visited the each depot under Sangli division for filled questionnaire towards employee as well as passengers.
1.10.1.3 Discussion:
The personnel discussion has been made by researcher with various officers, employees of each depot under sangli division. This discussion is very fruitful during the research work. The researcher has first hand information and employee’s opinion get together at divisional office.
1.10.1.4 Observation:
The observation has made for collection of primary data. The researcher has personally met for divisional controller, depot managers, officers and employees.

Secondary Data:
The secondary data was collected from library such as Shivaji University Library and Arts ; Commerce College, Ashta Library. In addition to that following sources have been used for collecting data.

1. Annual reports and records related to CSR and MSRTC.

2. Supporting literature such as reference books, research papers, articles,
research journals, periodicals, etc.
3. Various websites etc.

4. Unpublished sources like M. Phil, Dissertations and Ph.D. Thesis.

1.10.2 Sample Design:-
The present study will be used for the collection of primary data and relevant information. The sample of MSRTC will be included employee and passenger. So MSRTC belong to a finite Population of 5311.

Sample Size is calculated by using the Slovin’s formula of finite population.

N = N / {1 + N (e) ^2}
Where
N = sample size
N = population size which is 5311 employee of MSRTC.

E = error which is taken as 0.05
So after calculation sample size is 372.
Classification of Sample
Sample Name Population Sample
Driver 1722 120
Conductor 1784 125
Supervisor Staff (ATS, TI, ATI, Controllers etc.) 280 20
Clerical Staff 400 28
Officers (Dc, Mu, Dto, Dts, Dao, Dpo etc) 25 2
Mechanical Staff 1100 77
Total 5311 372
The sample passenger will be included from all the bus depots of Sangli division of MSRTC. Priority will be given to equal representation of the passengers from all the bus depots. All the eleven bus depots will be covered in this study, from these bus depots 30 passengers from each bus depots will be selected for the study. It means in total 330 passenger will be analyzed.

1.10.3 Data Analysis:
The data would be analyzed by using different techniques and statistical tools. The present researcher will select suitable statistical tools like percentage, correlation, regression, standard deviation and suitable statistical tools used for the study.

1.10.4 Parameters:
The following parameters will be used for the analysis of data:
A Towards Environment-
1 Pollution reduction
2 Resource consumption &
3 Energy efficiency
B Towards Customers-
1 Fair price
2 Comfortable
3 Attractiveness of services
4 Proper information
5 Timeliness
C Towards Employee-
1 Job satisfaction
2 Fair salaries & benefits
3 Quality of work life
4 Healthy and safety
5 Employee skills and training development
D Towards Government-
1 Payment of taxes
2 Implementation of policies
3 Maintain law & security
E Towards Society-
1 Employment generation
2 Welfare services
1.10.5 Period of study:
Period of the present study is from the year 2010-2015
1.10.6 Area of the study:
Area of the study of present research work is Sangli district of MSRTC.

1.10.7 Scope of the Study:-
A. Geographical Scope – This study is proposed to be conducted for
Sangli District in Maharashtra.B. Periodical Scope – This study will cover the period of five year 2010-15.

C. Topical Scope – The focus of study is on Social Responsibility in
MSRTC Sangli District.

D. Analytical Scope – The data collected from MSRTC will be analyzed
to test & fulfill the Hypothesis.

E. Functional Scope – This study proposes to analyze the performance and
strategies Applied by Social Responsibility in MSRTC
Sangli District.1.10.8 Chapter Scheme:
The present study has been presented in five chapters as follows:
1. Introduction and Research Methodology:
In this chapter, the matter of research work will be discussed at length and focused on introduction and research methodology. It will cover Introduction, Need for corporate social responsibility, Dimensional aspect of corporate social responsibility, Social responsibility of India, Conceptual framework, Statement of the Problem, Objective of the study, Hypothesis of the study, Significance and research methodology of the study.

2. Review of Literature:
In the chapter, the review of literature according to present study will be discussed. The researcher review the research work done by various researchers in Social Responsibility, MSRTC and related subjects, books on this subject, journals, available data on internet, net books, and research papers as well as the reports of various committees and related special institutions. The views expressed by research scholars in their M. Phil dissertation and the PhD thesis in Shivaji University are also noted.

3. Profile of Sangli District & MSRTC:
This chapter will consist of valuable information regarding profile of Sangli and Profile of MSRTC.

Profile of Sangli consist of History of Sangli, Post- independence development, Administration, Geographical location, Geology, Physical setting of the region, Relief, Drainage, Climate, Rainfall, Soils, Crops, Education facilities, Medical facilities, Industries, Tourism, Transport and communication and Population.

Profile of MSRTC consists of following:
1. Introduction
2. History of MSRTC
3. Vision of Corporation
4. Organizational Structure
5. Corporation Set-up
6. Services of MSRTC
Profile of Sangli Division consists of following:
1. Sangli division of MSRTC
2. Structure of Sangli Division
3. Corporate Social Responsibility Cell
4. Depot wise Services
4. Data Analysis and Interpretation:
This chapter will cover the analysis of collected data from various primary and secondary sources and its interpretation using graphs, tables, charts, and appropriate statistical tools. It also includes different facilities and related problems analyzed by this study.

5. Finding, Suggestions & Conclusion:
This chapter includes major finding of the research and suggestions for improving Corporate Social Responsibility of Maharashtra State Road Transport Corporation towards Sangli Division.

Bibliography:-
Books:
1 Chandan J.S.(2012) “Management concept and Strategies”, Vikas publishing
House Pvt. Ltd., Page No.100-124.2 Dr. Gupta C. B. (1994) “Business organization and Management”, Sultan
Chand & Sons Publishing, Page No.1.48-1.61.3 Kothari C. R. (2013) “Research Methodology Methods and Techniques” New
age International Publishers.

4 Narayana Murthy (2009) ” A Better India A Better World”, Allen Lane by
Penguin Books India, Page No.211-218.5 Sherlekar S.A., Sherlekar V. S. (1992) “Modern business organization and
Management”, Himalaya Publishing House, Page No.1.30-1.4..Research Articles:-
1Soheli Ghose, “A look into Corporate Social Responsibility in Indian and emerging economies,” International Journal of business and management Invention, volume 1 Issue 1 December.2012 p.p.22-29.2 Megha Mehta, ” Corporate Social Responsibility – A case study of Cognizant Group”,VSRD International Journal of business and management Research, Vol.III Issue VIII August 2013.

3 Eliza Sharma, Dr. Mukta Mani, “Corporate Social Responsibility: An analysis of Indian Commercial Banks,” AIMA Journal of management and Research, February 2013, Volume 7, Issue ¼.

4 Shanmugam, Kavitha; Shaik Mohamed, N., “A study on Corporate Social Responsibility Initiatives in Indian Automobile Industry,” Interdisciplinary Journal of contemporan Research in business; oct 2011, Vol-3 Issue 6, P-85.

5 Prof. Pisal D.T., Dr. Ajay Kumar, “Corporate social Responsibility Related to Sugar Industries,” P.D.F.A.R. D. Journal 2012, 5(5); (P) 26-39.6Dr. H.M. Thakar, UrmilaKisanDubal, ” A study on employee Welfare measure In Maharashtra State Transport Corpoartion with special Reference to Kolhapur District”, Indian Journal of Applied Research, Volume 1 , Issue – 4 , January 2012.

7 Prof. B. S. Kadamzenith International Journal of Business Economics & Management ResearchVol.2 Issue 2, February 2012, ISSN 2249 8826.8Simeon Scott, (2007) “Corporate Social Responsibility and the Fetter of Profitability”, Social Responsibility Journal, Vol. 3 Iss: 4, pp.31 – 39.

9Mujih Edwin (2007), “Implementing Corporate Social Responsibility: Punishment or compliance. Social Responsibility Journal Volume 3 Number 3, 2007.10gupea.ub.gu.se/bitstream/2077/21314/1/gupea_2077_21314_1.pdf
Websites:-
1file://:/phD/CO-RES%20THESES.pdf
2file://:/phD/Transportation%20-20Corporate%20Social%20Responsibility.htm
3file://:/phD/Sexty2ce_Chapter07.pdf
CHAPTER – II
REVIEW OF LITERATURE
2.1 INTRODUCTION
2.2 REVIEW OF BOOKS
2.3 REVIEW OF JOURNALS, RESEARCH ARTICLES AND RESEARCH PAPERS
2.4 REVIEW OF PH. D THESIS, M. PHIL DISSERTATION
2.5 CONCLUSION
CHAPTER – II
REVIEW OF LITERATURE
1.1 Introduction
The Review of Literature has presented by two ways. One is Review of Literature which is used by researcher to begin the research. Every research work is more significant for review. Because it has been clarified the basic concepts and is helpful to plan or design of research, structure of research work. Second, is thing is every researcher should be familiar with previous theory and research published so far in the field of study. The researchers have to build upon the accumulated and recorded knowledge, information of the past.

The term ‘Review of Literature’ made up of two words; one is Review and second is Literature. In research methodology, the word review means available knowledge of the specific area of the research. The word literature means, knowledge about the concept, definition, and theories used in a particular area of investigation or study. With the help or Review of Literature, a researcher solves his / her problem. Review also helps in formulating research hypothesis, sources of data, appropriate or selected statistical techniques to solve the problem.

So, the available published and unpublished literature has used to the present study. We review the research work done by various researchers in Social Responsibility, MSRTC and related subjects, books on this subject, journals, available data on internet, net books, and research papers as well as the reports of various committees and related special institutions. The method of review of literature is used in the present research. These are:
1.2 Review of Books:
For this present research work the researcher has used various books related to corporate social responsibility. The reviews of books are corporate social responsibility, the environmental aspect, corporate social responsibility practices in Indian industry, corporate social responsibility cases and social responsibility of business enterprises. The reviews are given below.

“Corporate Social Responsibility”, Mudhumita Chatterji1
Now a day’s business has demanded on global level, free – market competition and increases technological complexity, business facing new challenges in trying to this impact on social and environmental business. The business makes major contribution to every society by creating goods and services, generating employment, economic development. It means business has influenced society. Business has to go beyond bottom line analysis to ensure that social, environment, and economical consideration are integrated in the decision making processes at different level.

Today, corporate social responsibility has attracted public attention with global resources, risk and growth. The business has to face more complexities and challenges. Corporate social responsibility provides the means to understand and appreciate these challenges more clearly. This book has created awareness among the youth and importance of corporate social responsibility.

This book supplies modern society known for knowledge and skills in a more systematic way and thus stimulus to the socio-economic structure. Corporate social responsibility has been designed to capture need of social responsibility at all levels of national and international. Corporate social responsibility has its main purpose of increased motivation and awareness of social responsibility about environment, customer, employee and society. The feature of this book is based on human values and practical ethics. The corporate social responsibility has become globally competitive and locally effective in the organization. This book explores what is the meaning of corporate social responsibility with few examples. This book is useful to all person / factor which are related to social responsibility concept.

“Corporate Social Responsibility- The Environmental Aspects”, Sumati Reddy2
Many Corporate corporation business and industry damage the environment. Today’s world increases the industrialization impact of environment. The recent scientific research and development, there is an increased awareness among companies and the community about the damaged environmental impact in measurable terms. The current industrial sector increases polluted environment in an causes the deflection of the ozone layer, global warming soil, water pollution, air pollution etc. There is strong scientific evidence available for harmful environment. The global warming caused by last 50 years is a result of increased industrial sector and human activity. There will be need of eco system is being exploited to meet the commercial needs. Moreover, corporate activities affect even those living beings or natural resources that have no role to play in industrial activity, but they have maintained the ecological balance of nature.

On this background, in the modern days there is urgently requirement of corporate houses to take the proactive measures through innovative idea, policies, procedure and proactive for depletion of harmful environment effects.

This book touches the different perspective to gain eco-friendly practices undertaken by corporate house and collaboration with other organization to reduce significantly the harmful environment and its effect. This book also covers the case studies. Description the case studies covers the large corporate houses and implements innovative strategies to reduce environmental impact. These companies’ strategies motivated to other companies to save the greenery and energy.

Corporate Social Responsibility – David Crowther and Guler Aras 20083.In this book, we have concluded that, Corporate Social Responsibility is a broad subject which leads to a variety of opinions and it can be considered in different way. The author looks at different issues in more detail and at the actual implementation of corporate social responsibility in a business. Corporate Social Responsibility has gained in prominence last few years. It has also changed in nature and environment as business hence different issues have become more important. These issues analyze his book for caring of business environment and social environment. ‘The Stakeholder Theory approach is more significant for managing an organization. The Corporate Social Responsibility and Stakeholder theory approach are inter-related to each other. He will analyze this more clearly throughout this book. He properly indicates in his book Ethical behavior and ethical business has effect not only for stakeholder or shareholder but also entire business or economy. He believes that ethical business decision making process it will more productive and effective utilization of economic resources maintains good Corporate Social Responsibility. Social and environmental accounting has a significant part to play in the management of an organization. The organization adopted different techniques will have effect on social and environmental accounting. Globalization has an enormous effect on society and business. This effect can be maximum related to product, service cost, price, target market, technology adoption, quick production etc. when a business sells this product with cheaper and reduce cost, it will be able to increase market share. Customers have too much choice of product and services in the market. They are also expecting high quality, low price, which they are willing to pay. In this way, thinking about the business, customer and social responsibility in its globalization have become remarkable. Finally, we pointed out relationship between business failure, aftermath the globalization and social responsible behaviors.

Corporate Social Responsibility: A Study of Corporate Social Responsibility Practices in Indian Industry- C. V. Baxi4
The concept and application of Corporate Social Responsibility in India is of recent origin. In fact, it began the institutional and regulatory framework governing corporate governance in India. The basic objective of the study was to ascertain the reasons why corporations undertake corporate social responsibility activities, how they implement corporate social responsibility activities and how they evaluate the impact of such activities on corporate performance. Such implementations of objectives were different aspects as process, structure, capacity building and collaboration with the state government, among other.

“Corporate Social Responsibility Cases” – Subhasis Ray5
Corporate Social Responsibility concept and approach becomes remarkable across the world now a days. Corporate Social Responsibility is the latest management mantra is gets a closer look from top level like CEO can establish good social responsibility. Now a day’s Corporate Social Responsibility policies can create a great competitive advantage to the business. The cases in this book have been carefully selected the academic and business needs the case studies and business needs. The case studies show how Multinational Corporation ignores the Corporate Social Responsibility and how a socially responsible stance can bring in unexpected profit. However, realizing Corporate Social Responsibility towards society, some of the MNC have initiative social and economic problem in different countries. This book also covers oil, mining and service industries with real life case studies. The book shows how Corporate Social Responsibility can win with solution for both business and society.
“Social Responsibility of Business Enterprises” – Dr. Babita Agarwal, Anil Agarwal (2009)6
Business enterprise is as much integral part of society. Hence, society considers some expectations of the business. Every business has some social responsibility towards society. Mahatma Gandhi said that the businessmen should consider them as trusty instead of treating themselves as an owner and should utilize money in social welfare or social development. This book covers various research papers on social responsibility of business enterprise. And underline various issues of corporate social responsibility of Business.

1.3 Review of Journals, Research Articles and Research papers
The reviews of some of the selected research Journals, research articles and research papers are given below.

Aya Mohamed Safwat (2015)7 Corporate Social Responsibilities: Rewriting the Relationship between Business and Society
As per researcher the relationship between business and society has witnessed a drastic change in the past few years. Globalization, ethical consumerism, environmental concerns, strict government regulations, and growing strength of the civil society, are all factors that forced businesses to reconsider their role in society; accordingly, there has been a surge of notions that tries to explain this new complex relation between business and society. This research aims at accentuating this evolving relation by focusing on the concept of corporate social responsibility (CSR). It differentiates between CSR and other related concepts such as business ethics and corporate philanthropy. It analyzes the different arguments in the CSR debate, pinpoints mechanisms adopted by businesses in carrying out their social responsibilities, and concludes with the link between corporate social responsibility and sustainable development.

Dr. Horen Goowalla (Nov, 2014)8 The research conducted on Corporate Social Responsibility towards the Workers in Tea Industry of Assam – A Case Study with Special Reference to Three Company Based Industry.

This research based on how Tea Industry performs their Social Responsibility towards their workers. Research is based on the three Tea Gardens industry i.e. how they fulfill their task towards the benefit of Society. In this research, an attempt has been made to highlight how the companies based tea industries have introduced many workers welfare activities, social development programmes, better working conditions, provide better medical and sanitation facilities, sports and cultural activities in order to improve their standard of living of employees. This research study has been undertaken by selecting three tea estates of Jorhat District of Assam, out of the total tea estates 135(Annual Report2013, published tea Board of India). These tea estates are considered only company based, tea estates for the study.

Gholam Sajadi Khahal, Koroshnooradin Moosab, Mohammad Maesomian Studied (2014)9 They have the relationship between CSR and Employees Loyalty (Case Study: Sisakht Education and Training)
In this research, they have studied the relationship between corporate social responsibility and employee loyalty is investigated. The aim of the paper is to examine the effect of corporate social responsibility on employee loyalty among staffs of Education and Training in Sisakht in Iran. The research method is a descriptive survey. The statistical population consists of staffs of Education and Training in Sisakht in Iran. The sample included 115employee, which were selected randomly. Data has been collected by a researcher developed questionnaire and sampling has been done through census and analyzed using SPSS soft ware. The validity of the instrument was achieved through content validity and the reliability through Cronbach Alpha. The results of hypothesis testing indicate that there is a significant relationship between corporate social responsibility and four dimensions including economic, environmental, legal and social and employee loyalty. The study is significant in that it draws attention to the effects of corporate social responsibility on employee loyalty in organization.

Dr. Wael Jamal Al-Kayed (Nov. 2014)10 The Effect of Corporate Social Responsibility towards the Local Community and Employees on Orange Telecom Company Profit
As per view of researcher corporate social responsibility has a highly positive effect contribution to the development of society and firms achievement in terms of profit. The increasing concentration to Corporate Social Responsibility is based on its potentially to influence firms achievement. The Corporate social responsibility movement is diffusion worldwide and in today business a large number of methods and frameworks have been developed, the majority being in the developed countries. The present research concentrated on the effect of corporate social responsibility and Jordanian Orange telecom company Profit. He recommended his research
Ensure to provide financial support to poor people at the local community, to improve fairness between employees in different levels of the administration.

Dr. M. Selvakumar (2014)11 The researcher studies on “Expectation of Customers towards Corporate Social Responsibility of Banks in Virudhunagar District”. In his research he says that corporate social responsibility has most significant for organizational health and wealth. Corporate social responsibility plays role of supporter and facilitator in the reacher and peak journey of enterprise. The bank evolves a suitable mechanism for implementation of the corporate social responsibility programmes and keeps a close watch on their effects.
Megha Mehta (2013)12 mostly highlights the Corporate Social Responsibility activities of Cognizant group. Corporate Social Responsibility is gaining more and more importance day by day. It is not only drawing the corporate magnates into its circumference, but is also luring educationists, social activists, reformists, from all over the world to delve deeper into it. Changing market scenario, globalization, ethical consumerism all are adding heat to the Corporate Social Responsibility concept. More and More organizations are showing their commitments towards Corporate Social Responsibility either for enhancing their corporate image or to be in competition. Emergence of different marketing innovations demands direct linkage of Corporate Social Responsibility practices with the business corporate strategies.
Eliza Sharma, Dr. Mukta Mani (2013)13 In this study he analyzed the Corporate Social Responsibility activities carried out by Indian Commercial Banks. In this study, different variables are used rural branch expansion, priority sector lending, environment protection, community welfare, and women welfare, new initiative related to Corporate Social Responsibility, financial literacy, and education and farmers’ welfare. The analysis shows that though the Indian Banks are making efforts in the Corporate Social Responsibility areas but still there is a requirement of more emphasis on Corporate Social Responsibility. There are some banks which are not even meeting the regulatory requirements. The public sector banks have overall highest contribution in Corporate Social Responsibility activities. Private sector banks and foreign banks are still lagging in this area.
S. W. Masinde (2013)14 The research conducted on Corporate Social Responsibility towards Employees and Business Performance of Sugar Manufacturing Firms in Kenya.

This Research shows empirical findings on the effect of corporate social responsibility (CSR) towards employees on the performance of sugar manufacturing firms in Kenya. Using a sample of two hundred and forty- five employees from sugar manufacturing firms (n= 245). The researcher examined the effect of employee oriented activities (provision of housing for employees, work safety arrangements, insurance of workers and motivation schemes).The specific objective of this study was to determine the effect of practicing employee oriented activities on the performance of sugar manufacturing firms over the years 2008 to 2012. He finds out the Sugar manufacturing firms should recognize the efforts of all the employees since it affects the performance of the entire organization. The firms should initiate schemes that are aimed at motivating the employees, provide medical insurance packages for the employees and their families and have safety arrangement for all the employees while on duty.

Sarita Moharana (Des., 2013)15 The research conduct on the Corporate Social Responsibility: A Study of Selected Public Sector Banks in India
Nowadays, many nationalized banks in India have created their individual brand images in the field of Corporate Social Responsibility (CSR) by taking various social initiatives in the era of social welfare and community development. The catalytic contributions made by nationalized banks for economic growth in India have created their separate entities towards financial growth. Hence, researcher selects this theme for his study. The main theme of this study is to analyze the CSR activities carried out by selected nationalized banks of India. An attempt has been made to analyze the existing CSR practices of five nationalized banks i.e., Allahabad Bank, Andhra Bank, Bank of Baroda, State Bank of India, and Uco Bank. It has been found that the selected banks are directly engaged in CSR activities mostly in the area of Rural Development, Education, Community Welfare, Women and Children. His analysis shows that, these banks are making efforts for the implementation of CSR, but are restricted within certain fields. There is a need for better CSR activities by the banks, which is possible by adding more and more social development issues linked with corporate sector.

Soheli Ghose (2012) 16
He studied Indian Corporate Social Responsibility is still at a very nascent stage. Corporate leaders and their general counsels have to give compliance issues a higher priority as they recognize the risk of increased scrutiny on the legal angle of their global operations. Companies report legal compliance, making a stronger indicator of actual working conditions. The socially responsible investment community would do well to separate out legal requirements and form one assessment on these , and then evaluate a company on ” beyond compliance” issues. Legislation also needs to be made more universal. Most importantly, a regular monitoring of a company’s Corporate Social Responsibility activities is required both by the state and by the company itself.
Christopher W.Bauman, LindaJ.Skitka (2012)17 His study the Corporate social responsibility as a source of employee satisfaction
From the point of researcher corporate social responsibility has received an increasing amount of attention from practitioners and scholars alike in recent years. However, very little is known about whether or how corporate social responsibility affects employees. Because employees are primary stakeholders who directly contribute to the success of the company, understanding employee reactions to corporate social responsibility may help answer lingering questions about the potential effects of corporate social responsibility on firms as well as illuminate some of the processes responsible for them. Chapter begins with how he provides a brief history of scholarship of corporate social responsibility and highlights some of the major challenges of researchers in this area currently face. He then discusses why corporate social responsibility may represent a special opportunity to influence employees’ general impression of their company. Next, he identifies four distinct paths through which corporate social responsibility may affect employees’ relationship with their company that correspond to four universal psychological needs: security, self-esteem, belongingness, and a meaningful existence. Finally, he offers an agenda for micro-level research on corporate social responsibility.

Brammer, Jcakson ; Matten (2012)18, The study entitled as “Corporate Social Responsibility and Institutional Theory: New Perspective on Private Governance” in social economic review depicted that CSR is not only a voluntary action but beyond that. In this study, CSR had defined under Institutional Theory. The Institutional Theory stated that corporate social activities are not only voluntary activities but it is a part of interface between business and society. Regulation/ governance are necessary for enhancing the corporate performance of businesses through CSR. The theory also suggested that in what form companies should take its social responsibilities whether historical, political or legal form.

Mallen (2012)19, In this article, the researcher depicted how the trends of CSR have changed from last so many years. This change has affected both the society and business. The researcher explained three basic things about the changes in trend. These are:
Firstly, the relationship between business and society has changed. This is happening because of social and environmental problem around the world. Because of these conditions, business and society came closer.

Secondly, the businessman’s strategy of developing business also affected society a lot. Business new ideas, concept, developments also came with CSR management that reflect in their product and services.
Thirdly, the other parties like outside agencies and firm’s own goals also interfere the firm’s activity.
An article published at knowledge @ Wharton on 23rd may, 2012, recommended that according to changing generation CSR importance is also changing. The researcher said that the next generation of business will give undue importance to the CSR activities while past researchers like Milton Friedman referred CSR as window dressing for businesses. Further, in this article, with the help of several examples it has discussed that companies engaged in CSR are more profitable in terms of money, human capital and other resources. Some companies and researchers termed CSR as cost saver while some taken it is as reputation building activities. Lastly, it was concluded that CSR is beneficial for the society as well as business.

Bansal, Parida, Kumar (2012)20, The paper entitled “Emerging Trends of Corporate Social Responsibility in India” in KAIM Journal of Management and Research analyzed 30 companies of 11 sectors listed in the Bombay Stock Exchange with the help of their annual reports. Some of these sectors were Transport Equipment Sector, Finance and Metal Mining Sector, IT & Power, Capital goods, Telecom, Housing, FMCG, Oil & Gas and Cipla. The paper considered the nature and areas of society in which the companies are investing. By considering all those areas, it was concluded in the paper that today companies are not working only to earn profit but also have realized the importance of being social friendly. So, on the basis of the paper, it can be said that social responsibility has now started taking a turn in the new direction.

Prof. Pisal D. T., Dr. Ajay Kumar (2012)21 It is important to have social obligations to follow in regard to balance the growth of region and to reduce unwanted effects industrialization. In this endeavor, agricultural or agro based units can play important role as effective growth centers for social reforms. This is because of location of these units in rural area and potential of these and its ancillary units to provide employment to population in the vicinity of their home and thereby reducing load on urban infrastructure and creating necessary infrastructure in rural area. Along with industrialization, social welfare schemes implemented by these units played important part in raising standards of living of employees employed in this activity in particular and all population in general. The Corporate Social Responsibility is generally understood to achieve integration of economic, environmental and social imperative.

Dr. H. M. Thakar, Urmila Kisan Dubal (2012)22 They studied labour welfare measure in MSRTC which throws light on welfare measure followed in MSRTC. Welfare is an important aspect of human relations and it is beneficial to corporations as well as employees. MSRTC is providing adequate welfare facilities to employees. It will help to keep better environment in the corporation.
B. S. Kadam (2012)23 He studied the personal and labour life of the women bus conductors as well as the source of support and factors that hinder the work life balance of women bus conductor. In this study, more than fifty per cent women bus conductors accepted that they were able to balance personal and their duties. According to him work life balance is a joint responsibility of employees and employer.

Shanmugam, Kavitha; Shaik Mohamed, N. (2011)24 They discussed Corporate Social Responsibility is emerging as one of today’s most important topics for big or small firms. Especially, Manufacturing firms in developing countries such as Indian the world’s ‘Manufacturing Floor’- are under heavy scrutiny from many parties. This paper aims to research the status of Corporate Social Responsibility activities relating to five stakeholders namely, Customer, employee, environment (For shareholders) in the Indian automobile Industry.
Alin Stancu , Georgiana Florentina Grigore and Mihai Ioan Rosca, Bucharest Academy of Economic Studies – Romania (2011)25 The Impact of Corporate Social Responsibility on Employees
The researcher better understanding of how the employees perceive the CSR activities developed by their employer and what is their attitude towards these. He find out from an online survey reflect that several important aspects like Firstly, the majority of respondents consider that respecting the employees` rights, fair wages and safety at work are the most prevalent dimensions in the image of a responsible employer. Secondly, the research shows that women are more likely to engage in CSR activities compared to men. Thirdly, most of employees are aware of the CSR activities of their employer, but fewer are actually involved in these activities. A possible explanation for this third aspect is that CSR activities are vaguely presented and introduced in the companies.

Rahizah Abd Rahim, Farah Waheeda Jalaludin and Kasmah Tajuddin (2011)26 The Importance of Corporate Social Responsibility on Consumer Behaviour in Malaysia
As per researcher Malaysian consumers should be more aware that, in pursuing their business objectives, corporations now bear more responsibility towards society and the environment. The awareness level has increased through better education and the increased influence of the media. Corporations also now believe that, to a certain extent, the degree of their involvement in corporate social responsibility (CSR) does have certain effect on consumers’ buying behaviour. This paper aims to examine the influence of CSR on the buying behaviour of Malaysian consumers and whether they consider a corporation’s CSR initiatives before making any purchase decisions of the products and services.

Banu and Ashifa (2011)27 They conducted research study on “labor welfare measures in Public Sector Transport Corporation” that throws light on welfare measures followed in Public Sector Transport Corporation. This study analyses the various dimensions of labor welfare measures that are perceived to the labors. The researcher tried to find out how the existing welfare measures cater the needs of employees of Public Sector Transport 20 Corporation. Stratified random sampling method was used and 20 employees have been taken from 5 departments, Operation Department, Personnel Department, Material Department, Industrial Relations Department and Technical Section. The research findings showed that the State Transport Undertakings provide the following welfare measures for the welfare of the workers and their families.

1. Free Travel passes to the children of the employee
2. Subsidized canteen facilities
3. Education allowances
4. Allowances with wages
5. Reimbursement of legal fees
6. Providing uniforms to employees
7. Family Benefit Fund
8. Loan for Marriages
9. Steering Allowance
10. Voluntary Retirement Scheme
11. Leave benefits
12. Holiday Homes
13. Special Health Fund Scheme
14. Preferential Admission in Medical College, Engineering College and Polytechnics run by the Institute of Road Transport for the children of employees.

15. The Pension Scheme for Transport employees
16. Employees’ Post-Retirement Benefit Fund Scheme
17. Funeral expenses
He found in his research that under working experience, majority of the respondents had 11 to 15 years of experience. Public Sector 21 Transport Corporation, majority of the respondents belong to neutral level and some of them were highly satisfied. Majority of the respondents were satisfied with working environment. Majority of the respondents were dissatisfied with the service provided in the canteen. The respondents were dissatisfied with the night duty and the rest room facilities. 89% of the respondents said that workload is very high.65% of the respondents said that the leave facility is at moderate level. It has been observed that 46% of the respondents were highly satisfied with the job 43% of the respondents were satisfied with their job and 11% of them were at neutral level. Finally, he concluded through the research that the Government should take a keen interest to fill up the vacancies to share the work among them as the employees felt that the workload is very high. Some of the welfare measures like housing facilities, loan facilities, rest room facility, housing facilities and gratuity should be incorporated along with welfare measures in order to satisfy employees and so the job performance can be improved. The corporation should take necessary steps to improve these measures. By doing this, the employee can do their job more effectively and efficiently.

Mc William ; S. Seigal (2010)28 They provided the importance of CSR as a strategy of enhancing reputation of companies. The study indicated that firms selling convincing goods which come under the umbrella of CSR activities, leads to consumer loyalty and increased revenue. Further the study also indicated the importance of advertising for providing information to consumers about the social welfare activities of the firm. Besides this, the study also included the importance of media and T.V etc. in order to aware the consumers about firm’s activities and increasing as well damaging the reputation. In this way, the study concluded about the reputation of firm through CSR.

Karin Greenberg (2009)29 The aim of his is the understanding of the mechanisms involved when an organization decides to direct its focus on CSR issues. CSR efforts are carried out on a long term basis, often in a turbulent business environment.

Mohammed, Riad Hassan, Kazi Md. Tarique (2008)30 In this research, he says that CSR is an important business strategy because, wherever possible consumer wants to buy products; suppliers want to form the partnership and employees want to work for companies. Corporations should consider three dimensions i.e. economic aspect, social aspect, environmental and ecological aspect of corporate social responsibility for running successfully in this competitive world. Corporate social responsibility as a strategy is becoming increasingly now a days because of three identifiable trends: first changing social expectation, second increasing affluence and third globalization. He, in his research mostly focused on the key steps on the road to integrating CSR within all aspect of operations include: first, CEO or top management is communicated throughout the organization. Second, to create and develop relationship with all stakeholder group and interest, third, incorporate a social or CSR within the company annual report.

Simeon Scott (2007)31 He examined five themes arising from definitions of corporate social responsibility: responsibility to the community and society; promoting democracy and citizenship; reducing poverty and the inequality between rich and poor; employee rights and working conditions; ethical behavior. The paper also aims to evaluate three important articles on corporate social responsibility, and investigate conceptual value added, with reference to these five themes.

Mujih Edwin (2007)32 He extended the debate over there gulation of corporate behavior in the area of health and safety to the question of implementing corporate social responsibility. Whereas the debate was based on the protection of workers, in particular, by health and safety regulations, the article focuses on another stakeholder; i.e. the local community which plays host to a multinational company in the extractive industry.

Bahnudas 2007 33 He conducted research on a study of ‘labour welfare activities and its impact on quality of life of workers with special reference to Maharashtra Scooters Ltd, Satara.
The main objective of the research is to study and exam labour welfare activities available to workers in Maharashtra scooters. Sample size 48 was taken for the research. She also found the impacts of welfare facilities on life of workers. Data was collected through observation, interviews with personnel manager and questionnaire for workers. She concluded that safety training programme and provisions of safety equipments keep the workers free from injuries. So, worker’s life becomes more safe, happier and full of enjoyment. Excellent leave facilities to workers are provided to meet their requirements. Provision of provident fund, gratuity, and pension schemes allows the workers to spend their retirement in much better way. Welfare services are helpful in maintaining workers moral and health good. Company is not provided medical facilities for families. Most of workers are unable to fulfill their habit of reading because of inadequate time. Accident insurance scheme is beneficial to workers .Payment for days in which workers remained absent due to accident are being paid by the company. Through credit society financial problems with the regards of purchasing essential commodities are to be solved .Company is providing interest free loan to workers.
Moon (2004)34, His paper examined the role of government in driving corporate social responsibility among the corporate. The study explained that the drivers of CSR are related with business and society. Business includes its reputation, corporation itself, employee’s relation- knowledge, goals etc. further, the study cleared that government is driver of CSR by making this relationship true and fair through making through making policies and regulations. The study also embarked the country’s of others situation that how their government entered into businesses for driving CSR.

Marcel van Marrewijk (2003)35 have narrowed down the concept of corporate social responsibility so that it covers three dimensions of corporate action: economic, social and environmental management.

Lantos Geoffrey P. (2001)36 He reviewed the development of the corporate social responsibility (CSR) concept and its four components: economic, legal, ethical and altruistic duties. To discuss in the form of different perspectives on the proper role of business in the society, profit making to community service provider. To suggest that much of the confusion and controversy over the CSR from a failure to distinguishes among ethical and strategic forms of CSR.

Greening Daniel W. and Turban, Daniel B. (2000)37 They made a study on corporate social performance as a competitive advantage in attracting a quality work force. Their study suggested that firms might develop competitive advantages by being perceived as attractive places of employment because of their performance with regard to quality products and services, treatment of women and the environment and issues of diversity. At a time when corporate success is depending more and more on a quality workforce, firms are becoming increasingly aware of the need to attract the best workers to their companies. The results of their research indicated that applicants will not only be attracted to firms with positive corporate social responsibility reputations but also that they will pursue jobs with such firms, will try to join such firms, will have a higher probability of accepting a job offer from these firms. This study suggested that firms might develop competitive advantages from such activities, especially if their reputation and image is valuable, rare and not easily imitated. Firms may wish to consider signaling to potential workers in brochures and advertisements that they offer a work environment conducive to socially responsible activities and provide culture and environment that reinforces individual worker’s self-concepts and social identities.

C. Panduranga Muthy’s (1995)38 The article titled ‘Customer Services in Bus Passenger Transportation’ begins with an allusion to the increasing importance of a customer in the service market. Quoting from another source, he cities the strategies for service organizations to survive in the changing times: (i) creating a strong organizational image (ii) controlling the cost and speeding up the service delivery (iii) creating a flexible and adaptive organization (iv) training executives in multiple factions (v) encouraging non-peak demand (vi) encouraging stability in demand. Turning to the passenger transport, he emphatically stresses that the passenger only looks for punctuality, safety, reliability, regularity and services in a bus operator and nothing else.

Hay199339 He conducted research on “Equity and welfare in the geography of public transport” provisions that focuses on equity and welfare implications of four differing principles of public transport provisions and demonstrates by means of graphs and a case study. He concluded that formal equality, substantive equality, and least social cost and profit maximizations.

Carroll’s (1979)40 His study has divided the social responsibility of organization into typologies to give direction towards ideal responsibility. Carroll has developed a four dimensional conceptual model of corporate social responsibility and includes the categories of economic, legal, ethical and discretionary responsibilities. The first dimension deals with the social issues involved such as consumerism, environmental issues, product and occupational safety and similar issues of social responsibility. The third dimension deals with social responsiveness strategies such as reaction, defense, accommodation and pro-action. These three dimensions are combined together in the model which can help managers to conceptually understand the level of their social responsibility and improve upon it to develop socially responsible stakeholder policies. Carroll explains that discretionary/philanthropic responsibilities are not mandatory or required by law and not expected of business in an ethical sense, (they are becoming) increasingly strategic in that such contributions towards solving society’s problems enhance corporate image as well as its stranglehold on the market.

The National Accounting Association (NAA)41 Committee in 1977 on Accounting for Corporate Social Performance identified four major areas of social performance: 1. Community development
2. Human resources
3. Physical resources and environment contributions and
4. Product and service contributions
The committee was asked to report on one of the areas, i.e., measurement of product and service contributions. This area includes consumerism, product quality, packaging, advertising, warranty provisions and product safety. The major findings of the survey were: though the corporations perceive the need to fulfill their social responsibilities, in most cases they do not keep an account of the costs and benefits of those activities. The NAA Committee finally, came to the conclusion that ‘We found widespread concern for social responsibility but limited concern for social accountability’.

Ewing David, (1976)42 A survey was made by the Harvard Business Review of 3,453 subscribers with the questions on the following issues: “A corporation’s duty is to its owners and only to its owners”. “This duty is primarily to its owners and secondarily to employees, customers and the public”. “This duty is to serve as fairly and equitably as it cans the interests of four sometimes competing groups – owners, employees, customers and the public”. “The primary duty of the enterprise is to itself – to ensure its future growth and continued functioning as a profit making supplier of goods and services”. The survey revealed that 74 percent responded that the first statement was the least valid of the four. Sixty-one per cent said that the third statement was the most valid of the four.

Davis Blomstorm (1975)43, He opines whether an organization’s Corporate Social responsibility decisions plays a strategic role in the sustainability of the organization. He found that it is the obligation of decision makers to take actions that protect and improve the welfare of society as a whole along with their own interest. Further he says that protecting and improving are two important aspects of social responsibility. ‘To protect’ implies avoiding negative impact on society, where as “to improve” implies creating positive benefits for the society.

M. C. Dixit’s (1972)44 A Study of the Poona Municipal Transport Administration with Reference to its Service Efficiency from 1959 onwards.The researcher has recorded his detailed observations on the administrative aspects like calculation of depreciation on bus fleet, inventory, revision of fare rates and complaints handling etc. and operational aspects like route planning, scheduling, route modification and expansion etc. and has made comprehensive suggestions in each area.

Sidney Jones (1971)45 He conducted a study using secondary data published in Fortune 500 of 55 larger companies (1960-1970) covering topics such as air pollution control, water pollution control, employee-disadvantaged worker hiring, visual pollution control, safety, community involvement – civic, support of education and non-company basic research, employee – external education and training, community involvement – urban development and charities and corporate organization for social responsibility and found that the dominant concerns in 1960 were support of education, employee education and safety. By 1970, the emphasis had shifted to pollution control and hiring of the disadvantaged although concern in almost all areas was up.

Monsen (1963)46 He has undertaken a study on the level of hierarchy of business activity. He found out that there are four levels. At the base there are managers who feel that society is well-served as long as the firm obeys the law. At the next level, managers who go beyond the legal minimum, accepting the need to cater to public expectation as well and responding to public opinion. At the third level, managers anticipate public expectations, while at the fourth and highest level, managers themselves create new public expectations by voluntarily setting and following idealistic standards of moral and social responsibility. The researcher observed that though the public has set a very low bar for social responsibility, the organizations have the opportunity to take a more proactive approach. The study indicated that most people expect organization to achieve the first two levels of the model suggested by Monsen.

1.4 Ph. D Thesis, M. Phil. Dissertation:
The researcher refers some published and unpublished Ph. D and M. Phil dissertation those are given below.

M. Phil.

Rama M. Gouda (1990)47 A Study of Union Management Relation with Special Reference to the Leadership Behavior in Karnataka State Road Transport Corporation, Sirsi Division in Karnataka State.In the present study he has found that overall welfare facilities of the workers and its impact do constitute the backbone of the union management relationship. Around 85.72% of the Management personnel have agreed that the management is for the welfare of the union. The union leaders also support this fact by giving a favorable opinion to the extent of 68.88%. An overall welfare facility has the backbone of the union management relationship. Around 85.72% of the management personnel have agreed that the management is for the welfare of the union.

N. Y. Rajeshirke (1990)48 Financial Management of Maharashtra State Road Transport Cooperation from 1983-84 to 1986-87.

He found the, (i) view of the rising cost of land and building, government may share the expenditure on this score in order to enable the corporation to provide better services to the public and carry out its functions properly. (ii) the burden of the passenger tax may be reduced by the government by granting subsidy in this regard as a part of social obligation. (iii) the corporation should provide better amenities to the passenger which will result in attracting more passengers to the bus services provided by the corporations.

Shri. Sheetalkumar D. Patil (1989)49 Socio-economic Study of Maharashtra State Road Transport Corporation drivers with special reference to Sangli Depot.The researcher mainly suggests in the research (i) to improve economic strength of the unions by increasing membership fee. (ii) The unions should undertake more welfare activities on a regular basis. (iii) The unions should try to organize co-operative housing societies and demand substantial loan assistance at very low rate of interest from the S. T. co-operation. (iv) Efforts should be made to evolve a method of inter union discussion on a permanent basis.

Kamlakar D. Narkhade (1989)50 Role of Trade Unions in Maharashtra State Road Transport Cooperation – A Case Study of Sholapur Division
In the Research study, he has observed that, majority of the workers were not aware of the welfare facilities provided both by the Maharashtra State Road Transport Cooperation or by their respective trade unions. It was also found that as the Maharashtra State Road Transport Cooperation is mint for providing better services to the public by obtaining and maintaining satisfactory and satisfied workforce. Inter-union rivalry was observed by the researcher in Sholapur Division, which has created a lot of problem in the way of protecting the rights of workers.
Gorakh J. Sangale (1988)51 Role of Trade Unions in Maharashtra State Road Transport Cooperation – A Case Study of Kolhapur Division
The researcher observed that the some workers answered negatively when they were asked about welfare facilities provided by Maharashtra State Road Transport Cooperation. Besides, the numbers of employees respond vary from a particular facility provided to another worker. In fact, some of the workers are not aware about the facilities provided to them. He suggests that for increasing the productivity of workers trade unions should work as a change agent between workers and Management.
Ph. D.

M. C. Duggappa (2005)52 Working of Co-operative System in Karnataka with special reference to Transportation Services.The researcher has been identified some of the factor inhibiting the growth of the transport co-operatives; first the general presumption that the operation of a bus service is rather risky and it is beyond the capacity of a co-operative society to take such risk: second no priority in making available the bus chassis to transport co-operatives even if permits are allowed to them, and third passenger transport services is a capital intensive activity and the member workers can hardly contribute sufficiently capital towards shares and deposits.
Now days with the changed economic scenario revolving around the mantra of liberalization, privatization and globalization (LPG) the governments are coming under no pressures to initiate disinvestment of its nationalized passenger transport undertaking. On considering the disadvantages of both public sector and private sector enterprises engaged in passenger transport business, a network of decentralized passenger transport co-operatives alone need as the viable alternative. Though the co-operative system in Karnataka is ideal for the countries like India, it has some inherent problems. Further, a number of practical problems arise when it is put into practice. This is more so in the case of transportation in the co-operative system. Against this background, the present work need for the study, hence the researcher select this subject for the study as viz. working of co-operative system in Karnataka with special reference to transportation on service aims at studying the functioning of the co-operative system in bus transport area.

Shri. S. D. Patil (2003)53 A Study of Maharashtra State Road Transport Cooperation (MSRTC) Employees in Sangli District.

In the view of researcher, the Maharashtra State Road Transport Cooperation is neglected the employee’s point of view. In the research employees including Drivers, Conductors and Administrator staff and Workshop employees constitute the most vital part of the employees of Maharashtra State Road Transport Cooperation for safe, efficient and economical working of the passenger transport. It is clear that the, socio-economic conditions of employees must be kept satisfactory to ensure their full commitment to their job and strict observance of discipline, regularity and constant efficiency in their work. The researcher is another aspect of the study is analyzed related to the performance of Sangli division in particular and the efficiency of employees and economic development represented in our study as in general. He has presented a comprehensive picture of the problem of Maharashtra State Road Transport Cooperation and suggests the measures to improve the efficiency of employees and transport system. The researcher found that, Maharashtra State Road Transport Cooperation has been improving performance in vehicle utilization with the result that staff employed for one hundred kilometers of operation has been declined. This is indicative of improved efficiency of Maharashtra State Road Transport Cooperation. The staff bus ratio shows the reducing efficiency of Sangli Division.
V. S. Mudgal (1994)54: The researcher has chosen the topic ‘The Economics of Fare Structure of State Road Transport Corporation: A Case Study of Maharashtra State Road Transport Cooperation’ for his research work. In his research he pointed out that-
Maharashtra State Road Transport Cooperation is a public sector transport organization in India. It is establishment for the passenger transportation. It is a kind of monopoly transport business sector. However, the determination of fare structure is done by state government due to the capital intensive nature of the organization huge capital is required hence The Maharashtra State Road Transport Cooperation is setup under the road transport corporation act 1950, and it is financed from out of loan capital contributions made by state government in addition to contribution of the central Government which is half the amount made by the state Government. In addition, internal resources are also generated by the Maharashtra State Road Transport Cooperation. But there is constant starvation of capital resources for replacement of over-aged fleet, expansion of services and development of workshop facilities.

Finally, he found that, inadequate plan allocations, structure coupled with inflexible fare policy and plan in the wake of rising costs is a major constraint to replacement of over-aged fleet and expansion of services by Maharashtra State Road Transport Cooperation.
M. M. Shinde (1990)55 The Study of City Bus Service with Reference to Sangli and Miraj.

In this study, City Bus Services plays a significant leading role in bringing together different centers of the city and its surrounding areas. City buses can also help to lead safe, pollution – free and congestion free city life as a large number of personal or private vehicles can be avoided by effective use of city bus service with adequate frequency can make city life quite easy, safe and comfortable. Considering the basic needs of save resources, the contribution that city bus system would make as a better substitute to individual, private vehicles cannot be over emphasized. Further, city bus service makes significant contribution to socio-economic and safe development.

Kamalakar B. Shelke (1983)56 Growth and Development of Passenger Bus Transport in Maharashtra.

He finds that, in order to remove the imbalance in the various regions, it will be necessary to consider mainly two aspects viz. vehicles and the infrastructure facilities like depots, bus stations etc. these are very important assets of the Maharashtra State Road Transport Cooperation.

1.5 Conclusion
After study the books, articles, journals, research paper, and dissertation, it can be concluded that the research in MSRTC towards Corporate Social Responsibility having gaps in the view of research. The researcher concentrate some of the concept like economic development and growth of MSRTC, services of MSRTC, trade union of MSRTC, Labor welfare of MSRTC, CSR towards Banks, CSR towards Company, CSR towards Industry, Concept of CSR etc. The researcher does not concentrate on environmental protection, employees and passenger’s satisfaction, society expectations and government role of MSRTC towards CSR. We focus on that, which can be identified as a gap in existing research.

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32Mujih Edwin (2007), “Implementing Corporate Social Responsibility: Punishment or compliance? Social Responsibility Journal, Volume 3 Number 3, 2007.

33 Bahnudas, Research on a study of labor welfare activities and its impact on quality of life of workers with special reference to Maharashtra Scooters Ltd. Satara and submitted Shivaji University, Kolhapur, (2007)
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39 Hay Alan, Was conducted research on Equity and welfare in the geography of public transport provisions, journal of transport Geography, Vol.1 (2) Pp 95-101, (1993)
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the academic of management review 4 (4) October (1979) Pp 497-505
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42 Ewing David, Who wants corporate democracy? Harvard Business Review, Sept.- Oct. P 147 (1976)
43 Davis, Blomstorom, Business and society: environment and responsibility, New York: Mc Graw – Hill ISBN 0070155240 (1975)
44 Dixit M. C. “A Study of poona municipal transport administration with
reference to its service efficiency from 1959 onwards, Poona University 1972.

45 Sidney H. Jones, Reporting corporate social responsibility activities, paper
presented at the financial management association national conference, October 8 (1971)
46 Monsen, The social attitude of Management (ed) Mc Guire, contemporary
management Mc Graw – Hill, New York (1963)
47M. C. Duggappa, Working of Co-operative System in Karnataka with Special Reference to Transportation Services (2005) Ph.D. Thesis Shivaji University, Kolhapur.

48Shri. S. D. Patil, A Study of Maharashtra State Road Transport Corporation (M.S.R.T.C.) Employee’s in Sangli District (Aug. 2003) Ph.D. Thesis, Shivaji University, Kolhapur.

49V. S. Mudgal, The Economic of Fare Structure of State Road Transport Corporation: A Case Study of Maharashtra State Road Transport Corporation (Dec. 1994) Ph.D. Thesis, Shivaji University, Kolhapur.

50M. M. Shinde, The Study of City Bus Service With Reference to Sangli and Miraj (Nov. 1990) Ph.D. Thesis, Shivaji University, Kolhapur.

51Kamalakar B. Shelke, Growth and Develpoment of Passenger Bus Transport in Maharashtra (1983) Ph.D. Thesis Shivaji University, Kolhapur.52Rama M. Gouda, A Study of Union Management Relation With Special Reference to the Leadership Behavior in Karnataka State Road Transport Corporation Sirsi Division in Karnataka State (Oct.1990) M. Phil Shivaji University, Kolhapur.

53N. Y. Rajeshirke, Financial Management of Maharashtra State Road Transport Corporation from 1983-84 to 1986-87. (1990) M. Phil Shivaji University, Kolhapur.54Shri. Sheetalkumar D. Patil, Socio – economic Study of Maharashtra State Road Transport Corporation Drivers with Special Reference to Sangli Depot (May-1989) M.phil Shivaji University, Kolhapur.

55Kamlakar D. Narkhade, Role of Trade Unions in M.S.R.T.C. – A Case Study of Sholapur Division (1989) M.Phil Shivaji University, Kolhapur.

56 Gorakh Tukaram Sangale, Role of Trade Unions in MSRTC- A Case Study of Kolhapur Division (1988) M. Phil Shivaji University, Kolhapur.

CHAPTER – III
PROFILE OF SANGLI DISTRICT AND MSRTC
3.0 INTRODUCTION OF SANGLI
3.1 SANGLI DISTRICT
3.2 ADMINISTRATION
3.3 GEOGRAPHICAL LOCATION
3.4 EDUCATION FACILITIES
3.5 MEDICAL FACILITIES
3.6 INDUSTRIES
3.7 TOURISM
3.8 TRANSPORT AND COMMNICATION
3.9 POPULATION
3.10 INTRODUCTION OF MSRTC
3.11 BRIEF HISTORY OF MSRTC
3.12 VISION OF CORPORATION
3.13 ORGANICATIONAL STRUCTURE OF MSRTC
3.14 CORPORATION SETUP
3.15 SERVICES OF MSRTC
3.16 STRUCTURE OF SANGLI DIVISION
3.17 STRUCTURE OF DEPOT
3.18 DEPOTWISE SERVICES OF SANGLI DIVISION
3.19 EXPANSION OF SANGLI DIVISION
3.20 CORPORATE SOCIAL RESPONSIBILITY CELL
CHAPTER – III
PROFILE OF SANGLI DISTRICT AND MSRTC
3.0 Introduction:
The researcher selects the area of Sangli Divisions of Maharashtra State Road Transport Corporation for his Study. In the study, area transportation and social activity is more significant for human being. Consequently, transportation activities have been depending on the physical profile of that area like Business, Trade, Agriculture and Communication etc. Hence, This Chapter deals with profile of Sangli District and need of Maharashtra State Road Transport Corporation. This chapter deals in two sections, one for Profile of Sangli and Second for Profile of MSRTC.

3.1 Sangli District:
Sangli district is located inside the Maharashtra state of India. It is situated in western part of Maharashtra. The Sangli district is an important trading and commercial centre of western Maharashtra and Karnataka. Sangli city was founded at the beginning of 19th century by the late chief of Sangli Sansthan Chitamanrao Rajasaheb. The city area is decided from the name of Municipal Corporation Governing in Sangli district. The name of Municipal Corporation includes two cities i.e. Sangli and Miraj. Kupwad is sub-village of Sangli city.
3.1.1 History of Sangli:
The Patwardhan family of Sangli enjoys a common ancestry with the ruling families of Miraj, Jamkhandi and Kunrundvad. Sangli was part of Maratha Empire, however, there are no direct references mentioning Sangli before 1801. During the time of Shivaji, Sangli, Miraj and surrounding areas were captured from the Mughal Empire. Until 1801, Sangli was included in Miraj Jahangir. The First Chintamanrao Appasaheb Patwardhan established a different principality with Sangli as the capital city. He, the founder of the Ganapati Panchayatan Sansthan Temple in honor of the family deity 1811-1844. It took almost thirty years to complete the construction of Ganesh temple. This temple is now regarded as a religious centre of Sangli. He also founded the first printing press in 1821, promoted gold mining, sugar cane production, the silk and marble industries, and encouraged “Peth” communities to promote commerce and trade.

After, the death of first Chintamanrao Appasaheb in 1851, Meherban Shrimant Sardar Dhundirajrao Chintamanrao Patwardhan Tatya Sahib became the ruler / former of Sangli. He Reigned under a council of Administration until he came of age and was invested with full ruling powers, at the Darbar Hall, Ganesh Durga, Sangli, 12th July 1860. Establishment the Sangli Municipality is in 1876, founded the Sangli library, the first modern hospital in 1855, English and Sanskrit School, established free education, and he gave special grants and prices to promote education amongst backward classes, muslims and girls. He also develops the agricultural sector, especially sugarcane, turmeric, cotton and grape production.

In 1903, Chintmanrao appasaheb II, succeeded Dhundiraj Tatyasaheb. As he was too young, the British Administrator – Captain Burke- was looking after the affairs of the Sangli State. Chintamanrao Appasaheb II took complete charge of the Administration in 1910. His contribution led to the rapid development of trade, commerce, education and other facilities in Sangli. He incepted the Sangli water works on the 1st of January, 1913. In 1919, the Willindon College was established for higher education. He was founder of the Sangli Bank ltd in 1916, Arts, Science and Medical Colleges etc. A large bridge was constructed over the river Krishna in 1929, connected which Sangli with Sangliwadi on the west and thus opens road linkage with Karad, Satara, Pune and Bombay. The first master plan for the city was drawn up in 1947. In 1948, the state of Sangli was merged with the independent India.

3.1.2 Post-Independence Development:
The district of Sangli is a recent creation made as late as in 1949. It was then known as South Satara and it has been renamed as Sangli since 1961. It is partly made up of a few talukas which once formed part of the old Satara district and partly of the states and Jahagirs belonging to Patvardhans, and Dafles which came to be merged during the post-independence period. Then there was commercial development of Sangli late shri. Vasantraodada Patil i.e. set up the Market Yard, for marketing of the agricultural production in the district in the North-East part of the city. This is a large and leading market dealing in a number of agricultural products such as all food-grains, oil-seeds, turmeric, pulses etc. An important landmark in the development of the city was the establishment of Sangli Shetkari Sahakari Sakhar Karkhana (now Vasantraodada Patil Shetkari Sahakari Sakhar Karkhana) in 1956. This opened a new avenue for the development of trade, small scale industries, agricultural development and generation of employment opportunities. For the smooth running administration of the district, Zilla Parishad was established in 1962, prior to which there were local boards, ‘Akashwani’- radio station was set up in 1963 and shifted to a spacious building complex. A TV transmission centre was set up in the year 1985 which became a major landmark in communication.

3.2 Administration:
For the purpose of smooth administration the Sangli district is divided into Ten Tahasils including Miraj, Tasegaon, Kavathe-mahankal, Jath, Khanapur (Vita), Palus, Atpadi, Walwa (Islampur), Kadegaon and Shirala. It includes one Mahangarpalika viz. ‘Sangli-Miraj-Kupwad Corporation. It also includes four Nagarpalika’s viz. Vita, Ashta, Tasegaon and Islampur and 705 Gram and group Gram Panchayats. The Gram Panchayats are organized at taluka level in Taluka Panchayat and taluka panchayats are organized at district level into Zilla Parishad. It also includes 20 police stations and 25 police outposts.

3.3 Geographical Location:
Geographically Sangli District situated between the latitudes 16045 N and 17033 N and longitudinal of 73041 East and 75041 East. The Sangli district bounded by Bijapur district to the East, Ratnagiri district to the West, Kolhapur and Belgaum district to the South, and Solapur district to the North. The total area of district according to 1991 census about 8601.5 sq.km.. The district is divided into five administrative sub divisions mainly Khanapur, Walwa, Miraj, Tasegon, Palus. The Shirala and Walwa taluka was included in Walwa sub-division. The Miraj sub- division comprises of Jath, Kavthe Mahankal and Miraj. The Khanapur sub-division includes Atpadi and Khanapur and Palus sub division include Kadegoan and Palus.
The physical settings of Sangli district shows a contrast of immense dimensions and reveals a variety of landscapes influenced by relief, climate and vegetation.

3736130
3.3.1 Geology:
The Sangli district is a part of Deccan plateau. Besalt is the main large stone in the Sangli district. The geological formation of Sangli district is only the Deccan trap. The Deccan lava flows are found usually in the form of horizontally bedded sheets. They are more or less uniform in composition corresponding to Besalt. These are dark gray or greenish gray in color.

Specific parts of the Sangli district particularly the river valley are occupied by the typical black soil. These soils are formed from the Deccan trap. The black soil contains high alumina and carbonates of calcium and magnesium with variable amount of potash, low nitrogen and phosphorous. The deposits of calcium carbonate are found in the form of ‘Kankar’ in the eastern part of Miraj taluka. The hill in the region contains hard besalt rock, which is found in beds of river Yerala. The river beds are main source of sand for construction.

3.3.2 Physical Setting of the Region:
The territorial of any region throws a powerful use of land, the growth and distribution of population and settlement. Relief feature is more important to display product of geological formation of the region. It relief exercise has become a direct influence on land use, cropping pattern, particularly through elevation and slope.

In the Sangli district, there are two main systems of hills – one is Sahyadri and other is Mahadeo range. The main ranges of Sahyadri form the western boundaries of the district. The second range is offshoot of Mahadev range, which runs along the borders of Tasgaon and Khanapur tahsils.

3.3.3 Relief:
The region is a part of deccan plateau. The geographical feature of the Sangli district becomes uneven. The average slope of the land is from north to south and south to east. The relief classifies of the region are as follows – one is central area and second is south – eastern area.

A Central area:
In the central area includes Khanapur taluka. In this, the western hilly area includes Dongarai Tadasar ranges and Apsinge Nerli ranges continue to the western part of Khanapur tahsil and Kadegaon tahsil. In the eastern hilly ranges are spread in north west to southeast direction. They are named as Solkai Dongar, Renavi Dongar, Dargoba Shukracharya Dongar etc.

B South – eastern area:
In the eastern area includes Kavathemahankal tashil and some part of the Jat tahsil. There are local hills spread over these areas towards east – west and south to east – west. The land on the hills is more or less heightened. In this hills area covered with jungle grass.

The south eastern area includes Dandoba range. This Dandoba range comprises in the north of Miraj tahsil. The Dandoba range is water divider of Agrani River and Krishna River. The general nature of the Dandoba range is featured by the occurances of small valley’s and foot hill ranges from 600 to 900m.

3.3.4 Drainage:
Water resources are needed or necessary for any territory. The water resources include, Nature’s gift of rain, wells, rivers, lakes and streams. Irrigation water, dams, canals are important and assured source for agricultural availability drinking water is also important for today.

In the Sangli district, the River Krishna, Yerala and Warna and its under region’s are fertile. The River Krishna flows on South – Western border of the region.

A Krishna River:
River, Krishna is a main source of supply of water for drinking, industries, irrigation, business and other. Krishna River water flows on South – Western border of the Sangli district especially Walwa and Miraj talukas. Yerala river meets the Krishna river by border the Sangli district but Agrani river meets it just outside. The Krishna valley of the Sangli district is the most fertile for the farmer.

B Yerala River:
The Yerala River is the largest river of the left bank of the northern feeders of the Yerala River. The Yerala River rises in Solkanath hills in the extreme north of Khatav. It flows from north to south. It flows 90kms in Tasegoan and Miraj. She joins the Krishna river near the Bramhnal. The important west bank tributary of the Yerala is Nani River, Sonhira Odha, Kapur Nala etc.

C Agrani River:
The Agrani River is the most important river in the Sangli district. The origin of the Agrani River begins from the temple of Agasthi Hrushi near village Ainwadi (Venapur) in Khanapur tahsil. There are various numbers of small a tributaries which joins the river Agrani.

D Warana:
The River Warana originated in the Sahyandri range. It supplies water and it is available 12 months for fertile. The western region of Sangli district is Bordard by Warna River.

3.3.5 Climate:
Sangli district has a semi-arid climate with three seasons, a hot, dry summer from the middle of February to the middle of June, a monsoon from the middle of June to late October and a mild cool season from early November to middle February.

A Hot Weather Season:
February to June is hot weather period. May is the hottest month. The mean daily maximum temperature is 37.10c and the mean daily minimum temperature may sometimes go up to 420c. This season is of low humidity.

B Monsoon Season:
June to October is a monsoon weather period. About or more than 85% percent of the total rainfall of the region occurs during this period. The average annual rainfall in the Yerala region is 559mms and in the Agrani region is 470mms.

C Cold Weather Season:
Mid November to February is cold weather period. It is the period of cool climate. December, January is the coldest month. In this month, the mean daily maximum temperature is 28.90c. while the mean daily minimum temperature is 14.30c.
3.3.6 Rainfall:
Rainfall is the very important factor, which influences the agricultural activities in the district measured averaging 400-450mms is a year.

3.3.7 Soils:
Soil is the prime resource of India as well as Maharashtra and Sangli district also. Soil is considered to be medium for the cultivation of crops. All our food, clothing and many other daily requirements are derived directly or indirectly from the soil. The characteristic and distribution of soils in the region are influenced by essentially by nature and intensity of weathering, mode and rapidity of transport. The Sangli district generally soils are classified in three ways- 1) Coarse shallow soils, 2) Medium black soils and 3) Deep black Soils.

3.3.8 Crops:
Agriculture in the Sangli district is mostly of the intensive subsistence type because it gives emphasis on the production of food grains. Some Commercial crops like cotton, sugarcane, oilseeds, vegetables and fruits etc. are also taken in the Sangli region. Sangli district. Kharif and Rabbi are the two main crops growing seasons. The Kharif crops are sown with the onset of monsoon and harvested in June-October. The Rabbi crops are harvested in February to March. There are some crops like Jawar and cotton which are grown in both the seasons. The sugarcane crop is also spread 12 to 14 months over both the seasons. In the recent past, Sangli has carved out a name for it for its grape production and tasegaon taluka is at the forefront in grape production.

3.4 Education facilities:
Primary education facilities provided by Mahapalika level, Palika level and gram panchayat level, also such facility provided by Zilla Perished. The zilla perished also provides primary, secondary and higher secondary educational facilities in the district. There are 1561 zilla perished – primary schools, 476 secondary schools, 117 Junior and senior colleges, 11 D.Ed / B. P. Ed., 1 Law college, 2 Medical colleges, 2 Engineering colleges, 2 Polytechnic College and 2 Pharmacy colleges in the Sangli district. The education facilities mainly concentrated at Sangli city, Miraj, Islampur and Vita city.

3.5 Medical Facilities:
Sangli and Miraj are well known for availability of the best medical facilities. Miraj Mission Hospital is the biggest medical centre for giving the medical facilities to urban and rural region.

3.6 Industries:
The Sangli district is mainly recognized for sugar and cotton textile industries in the state. There are 12 co-operative sugar factories and 21 cotton industries in the Sangli district. The city Vita Madhavnagar area of Sangli is famous for power looms. There are six state industrial estates concentrated at Sangli, Miraj, Vita, Kavthe-Mahankal, Islampur and Kadegaon and four Co- operatives industries estates concentrated at Sangli, Miraj and Palus. There are 7032 registered small scale industries in Sangli district. There are nine industrial training institutes available in Sangli district.

3.7 Tourism:
A Tourist facilities in Sangli-
Sangli city does not attract as many tourists. There is no more such place of tourist’s interest. But the stately appearance of the Sangli city, its neatness and healthy climate, industrial growth in the vicinity, development of the Miraj town etc. have assisted to extend the transport facilities in the district.

The Ganesh Temple of Sangli is a historical landmark of the city and is visited by thousands of tourists or pilgrims across the world. This Ganapati temple situated on bank of river Krishna at Sangli. it is most beautiful temple in South Maharashtra. During out freedom struggle, the premises of this temple was used as meeting place Lokmanya Tilak and Mahatma Gandhi has held meeting in Ganapati Mandir. The Rajasaheb of Sangli, Appasaheb Patwardhan has built this temple, stated in 1811 and completed this temple in 1844. The Ganesha was installed in 1843 by Patwardhans. This temple is very famous for its artistic construction.

Sangli Fort is situated in the centre of Sangli city. Inside the fort is the collectors office, Revenue office, a Marathi School (Purohit Girls High School) and a Museum. The Museum is located in backside of the Rajwada inside in the Fort.

Bagetala (Bagetil) Ganpati – This Ganapati is Sangli is known as ‘Bagetil Ganpati’. This temple situated at Sangli Haripur Road. This is very beautiful and has pleasant atmosphere. In this temple, birthday of Lord Ganesha is celebrated as a very big festival.

B) Tourist in Sangli District:
Gokak Water Falls near about only two hour’s drive from Sangli. The best time to visit this fall is between June to October as there is plenty of water. There is a swinging bridge on the waterfalls.

Sagareshwar wild life sanctuary – This is also ancient temples of Lord Shiva. It is just 30kms from Sangli. deer, jackals, rabbits, peacocks, wild goats, wild cows, leopards are the wild animals of this Sanctuary.

Dandoba Hill Station is situated at the Miraj – Pandharpur Road. It is just 25 minutes drive from Sangli. There are also some historical ancient temples on the hills.

Chandoli Forests, which is located at 65 kms distance from Sangli. This area some animals are available like monkeys, deer, wild goat, rabbits, tigers, peacocks, and snakes etc. In the rainy season, you find lusher green place and some small waterfalls. You can also visit the Chandoli dam.

Audumbar, It is located from 25 Kms distance from Sangli city. A Sacred temple of Lord Dattatraya is located on the banks of Holy Krishna River. Thousands of Tourist people in the world visit this place every year.

Mahabaleshwar place required four hours’ Journey from Sangli. It is also known as the Queen of all Hill stations. This hill station is situated at an altitude of 1372 meters in the heart of Sahyadri Hills in Satara district. Its name is derived from a Lord Mahadev temple and three Sanskrit words, Maha means great, Bal means power, and Ishwar means God.

Pandharpur place is 4 to 5 hours drive from Sangli by road. Pandharpur preserves Lord Vithoba’s image is in a grand temple of Maharashtra. Vithoba is the incarnation Krishna. The name Vithoba means Father Vitthala.

Narsobawadi is a small village located near Sangli. It attracts large number of tourists. It is popularly known as Narsobachiwadi.

Dargah of Miraj is a town of Sangli which is 10 kms away from Sangli. It is historical place with its own culture mostly famous for classical music and manufactures the musical instruments which have attracted the music lovers from all over India to this place. The famous stage actor Bal Gandharva began his career from Miraj and Famous classical songs of Abdul Karim Khan of Kirana family. He gave popularity Miraj all over India. There is Dargah which is called as Khaja Meersaheb Dargah. This Dargah music festival held for every year.
3.8 Transports and Communications:
In the 16th and 17th century, the routes and roads were generally marked out either to link the forts or any pilgrim centers of considerable importance. When we come to still later period smooth and quick movement of Military seems to be the chief aim behind the construction of railways and roads. This was especially visible during the British Period of Indian history.

After the Independence, the main principle behind the construction of any road or rail track was for passenger’s public. This construction determine only for the other factors like joining of market places, covering economically prosperous villages. Joining district headquarters with taluka towns, joining important towns to nearby railway stations and joining centers of pilgrimage and object of interest are also taken into consideration.

Now a days, transports and communication facilities are important for development of district, state, and nation. The transportation includes road, rail and water ways etc. and communication includes post offices, courier services, electronic media, wireless etc. Transportation and communication is essential part of life in a current day.

As compared to the other district, Sangli district is well connected with roads. Roads are classified according to their importance into five categories viz. 1) National highway 2) State highway 3) Main district roads 4) Other district roads and 5) Rural road.The following table shows the statistics of roads in Sangli district on census of 31st March, 2013.

Statistics (Length) of Roads in Sangli District, 2013
(Length in Kilometers)
Sr. No. Taluka National Highway State Highway Main District Road Other District Road Rural Road Total
1 Shirala – 135.5 149.3 261.6 447.86 994.26
2 Walwa 30 128.85 156.73 506.41 753.47 1575.46
3 Palus – 77.383 109.8 126.79 242.6 556.57
4 Kadegaon – 84 210.25 154.12 514.38 962.75
5 Khanapur – 100.89 121.9 347.18 481.19 1051.16
6 Atpadi – 104.75 242.3 256.75 476.55 1080.35
7 Tasegaon – 112.98 193.23 376.02 784.15 1466.38
8 Miraj – 190.06 193.58 1009.6 798.05 2191.32
9 Kavathe – Mahnakal – 119.555 219.47 331.48 523.9 1194.41
10 Jat – 271.00 381.57 568.4 942.13 2163.10
Source: Socio Economic Abstract Report, 2013
All the taluka places in the region are well connected with Sangli district. National highways have more important from the point view of national economy and general welfare. The Poona bangalore highway starts from Poona, traves Poona and Satara districts and enters into district of Sangli at 177.23km near Kasegaon. The highway is connected the road of South – east it a total distance of 30 kms (18 miles and 3 furlongs). Through the Walwa taluka national highway Peth is a junction of this road with Peth – Sangli road, a state highway and Peth Shirala road a major distance road. This road connects to different villages viz. Peth, Islampur, Tujarpur, Gotkhindi, Walwa, Bavachi, Ashta, Karandwadi, Tung, Kasebe Digrag and Sangli. The Poona Bangalore road touches the following places viz. Kasegaion, Nerla, Peth, Itkare, Yelur, Kanegaon etc.

The state highway is mostly attached to the district headquarters, important cities and centers of trade. In the Sangli district following state highways are passing,
1 Ratnagiri – Kolhapur – Miraj – Bijapur Road
2 Miraj – Pandharpur Road
3 Guhagar – Chiplun – Karad – Jath – Bijapur Road
4 Peth – Sangli Road
5 Sangli – Miraj Road
6 Sangli – Tasegaon – Vita – Mayani – Phaltan Road and
7 Karad – Tasegaon Road
The surfaces of this highway have been sufficiently broad and good.

The District roads mostly connect to the market centers and towns with railways and highways. The district roads are maintained by the Zilla Parishad. They have generally a metalled surface. The District road is taken care, there are 1978.13 km roads covered entire district. Among them Atpadi (242.3 Kms) and Kavathe Mahankal (219.47Kms) taluka has maximum length of roads. Other district roads are also of the same category as major district roads. They have usually Muroom surface and are mostly unmetalled. On the other district roads on average 31 roads covered by the district. Other district roads have 3938.38 Kms of length in the district Miraj (1009.6Km), Jaith (568.4Km), Walwa (506.41Km), Tasegaon (376.02Km), Khanapur (347.18Km) talukas has maximum length of other district roads.

All the talukas and district roads have been connected to rural roads. The district villages connect to length of road have been 942.13Km. Miraj, Tasgaon, Walwa rural roads length is very big as compare to the other rural villages.

3.9 Population:
The Sangli District includes ten Thasils. As per 2001 census, Sangli district total population of 25, 83,524 out of which males were 13, 20,088 and remaining 12, 63,436 were females. Hindus form the largest section of the total population. The highest population located in Miraj thasils (30%) because in this thasil Sangli and Miraj urban area has covered, followed by that Walwa, Jath, Tasegaon, Khanapur, Kadegaon and Kavathe Mahankal, Shirala, Atpadi tahisls. Atpadi thasils has a lower population (5%) because a small part of these tahisil include in the Sangli area. Sangli district population constituted 2.67 percent of Maharashtra Population.

Profile of MSRTC
3.10 Introduction:
Today, corporation has become a part of our life. Maharashtra State Road Transport or simply called as “ST” is the life line of Maharashtra. Now corporation is quite solid and vastly expanded. The MSRTC has been four tier organizational setup like Central Office at Mumbai, six Regional offices at Mumbai, Pune, Nasik, Aurangabad, Amravati, Nagpur, 30 Divisional offices situated different districts, and 248 Depots are situated almost at Tahasil Places. MSRTC provide transportation service throughout Maharashtra and neighboring states with the help of 17500 buses and it conduct85000 trips a day and near about 1, 04,000 employees are working in MSRTC in all over Maharashtra. MSRTC not only working in the area of providing transport facility to passengers but also it provide service of carriage of parcels, cargo, courier and Allied Material by using the carriage of buses. MSRTC also has 3 Central Workshops at Aurangabad (Chikalthana), Pune (Dapodi), and Nagpur (Hingna). MSRTC runs one Printing press at Kurla, Vidyavihar, Mumbai for printing of tickets and other stationary, it runs Education centre also. With consideration of given information MSRTC obviously need competent , motivated ,trained , satisfied and alert Human Resource for running one of the biggest public transport organizations of India.
An efficient transport network is a pre-requisite of social development. In the absence of adequate facilities for conveying goods and people from place to place, a country cannot achieve social progress; growth of transport network enables society to enjoy the advantages of specialization and division of labor. Adequate, cheap and efficient public transport is very important for urban life in the Sangli district because people have to live far off from their place of employment. Efficient bus transport system is the yard stick to estimate the level of social prosperity and standard of living in urban and rural establishment .The spread of education, culture, sports and other events would not have been possible, if efficient transportation is lacking. MSRTC provides buses to all the parts of the villages and to major locations outside Maharashtra State .The main “ST” bus station is in the Sangli city. It provides good services to passengers at right time, at right place and at right cost. The daily routine of several thousands of rural and urban residents begins with a journey with the help of transport system, be it an officer, a worker, student or a businessman. They all use different modes of transport available. The significance of welfare and recreational facilities has to employee lies in the fact that the success of any organization ultimately depends on the willing co-operation of the employee.
3.11 Brief History of MSRTC
The growth and development of the MSRTC is very attractive one. A first attempt was made to study the historical aspect of the MSRTC. For this purpose, it has been divided into two periods:
A Earlier Period or Old Period (before Nationalization)
B Current Period (after Nationalization)
3.11.1 Earlier Period or Old Period (Before Nationalization) –
Before the nationalization of the road, transport industry, there was a monopoly of private operators in the road transport. The roads were not well constructed even in city areas and the position of the roads in village areas too rough. The private operators make appointments of agents to get more in that field to get the passengers. Passengers sitting in one bus were largely shifted to another. Thus the journey was to be started. Sometimes, rates were too decreased to attract the passengers.

The vehicles used for the purpose of transport were of the old models like ‘Dodge’ or ‘Ford’. No comfortable seats and other services were provided to the passengers. As there was no limit on the passengers to be transported, beyond the capacity of the vehicle, they were taken in the vehicle. Sometimes, passengers may travel by sitting on the roof of the vehicle. There was no framed and pre-prepared timetable of the vehicles. Due to the absence of time-table, buses were taking too much time to reach from one place to another place. Tentative time had also no limitations. Vehicles were stopped for hours together at one place for waiting for government officers or rich class of people. The mechanical position of the vehicles was always too poor. So, there was no guarantee about the reaching of vehicle to a particular expected place.

For the purpose to remove the defects in passenger road transport industry, which are mentioned earlier, the government of Bombay suggested the best scheme for setting up zones. Bombay province was sub-divided into 14 zones. The zones should have been operated on the basis of department of Road Transport in Hyderabad State. In the year 1946, at the time of Late Kher Ministry and the transport department was under his own control. The need for re-organization was felt. At the same time, the profit motif we kept in mind.

Due to these drawbacks in road transport industry, the government decided to make the nationalization of the complete road transport business under the control of Bombay state transport. The important features of the scheme that all the transport services should be operate under the control of a single transport unit for the purpose of uniformity in administration and higher efficiency. Thus, the government entered in the road transport business for giving the surety that the transport services are rendered in the interest of the public and the profits earned to be re-invested back into the transport business to make the expansion and to provide better services to the passengers.

3.11.2 Present or Current period (after Nationalization)
After Independence of India in 1947, the state transport department was immediately started on 1st April, 1948 for the purpose of making re-organization of the transport scheme chalked out. It was the first department in the country and of the commercial character i.e. profit making character.

In the initial period, the department had to cope up with a number of difficulties and problem like procedure, finance, employees etc. for taking the decision quickly and properly, high power committee was set up. Though the working of the committee was quite satisfactory, government felt that there will be no use of nationalization of transport industry unless and until the management is entrusted to a statutory board with all powers. Therefore, according to the Road Transportation Act, 1949 the government of Bombay started the Bombay Road Transport Corporation from 17th November 1949. The parliament passed another Road Transport Corporation Act in 1950 and according to this Act, section 3 constituted a separate corporation for various districts.

The corporation started to work with 35 vehicles. First in Poona division and the first bus was started on the route from Pune to Ahmednagar on 1st June, 1948. Up to March, 1952 it had developed to 11 divisions with 1946 being the total number of the vehicles, Belgaum, Bijapur and Hubli, these three divisions were transferred to Mysore state from 1st November, 1956 for re-organization purpose. One pocket was handed over to Rajasthan on 1st January, 1957 while Bombay state had taken over Transport Corporation, Nagpur Transport Services and the State Transport of Marathwada.

The Corporation developed by step-by-step. It had tremendous development. It had 26 divisions with 8866 vehicles, employing 64232 employees with 9342 routes in every city and village by making transport arrangement of 27.20 lakh passengers daily, Now, the transport business is 100% nationalized.

After nationalization, the number of buses, routes and accommodations were increased. It has made tremendous growth in transport industry. Now-a-days MSRTC has monopoly in passenger transport in Maharashtra and is a largest transport industry of its kind in the world.

3.12 Vision of Corporation:
The vision of corporation for the year 2014-2015 is as follows:
1 To improve the quality of services of corporation
2 Up gradation of 30 bus stations
3 Up gradation of sanitary blocks in 40 bus stations and providing new ones in 25
bus stations
4 Web based geographical information system will be done for monitoring
performance will be upgraded
5 43 additional counselors will be appointed
6 70 new hi-tech air conditioned buses will be introduced into operation
7 Inception of Annual health check up programme for drivers above 40 years of age
8 Multi terminal online reservation system (MTORS) named will be implemented
9 Buses will be fitted with comfortable and fatigue free seats for drivers
10 Compliance with AIS: 052 certificates for bus body building will be obtained
11 Bus cleaning system will be modernized in 50 depots
12 User friendly and informative dynamic web portal will be developed
The corporation will continue to fulfill the expectation of passengers and employees by providing maximum amenities.

3.13 Organizational Structure:
MSRTC is the autonomous body of Maharashtra state government. The working of the corporation is based on four tier management system.

The first tier consists of board of directors, chairman, vice-chairman and managing director. The chairman is nominated by the state government and he is assisted by vice-chairman as well as managing director. Chairman and Vice – chairman are most senior and experienced I. A. S. officers or MLA or expert in the field of transport. Under the chairman and vice – chairman following officers operated.

1 Chief Security and Vigilance officer
2 Chief Finance Advisor and Chief Account Officer
3 General Manager (Traffic)
4 General Manager Personnel and Industrial Relations
5 General Manager Mechanical Engineering
6 General Manager Stores and Purchase
7 General Manager (Appeal)
8 Divisional General Manager Planning and Marketing
9 Chief Statistician
10 Chief Civil Engineer
11 Secretary MSRTC
12 Public Relation Officer
13 Divisional General Manager Legal
Chairman
VC ; MD
DGM Operation
Chief FA ; Chief Account Officer
GM Traffic
GM Mechanical Engineering
GM Appeal
DGM Planning ; Marketing
Dy. Chief Sec ; vig. Officer
DGM Finance
Chief Sec. ; Vig. Officer
Chief Engineer Production
DGM Appeal
Chief Statistician
DGM IT
GM P ; IR
DGM Personnel
Chief Labor Officer
Chief Civil Engineer
Secretary MSRTC
Public Relation Officer
DGM Legal
GM Stores ; Purchase
DGM Stores

The second tier consist the regional manager and his group consists the executive engineer, regional statistics, research development and controller. At present six regional offices operated in MSRTC.

The third tier consist the divisional controller and his subordinates such as divisional statistics department, labor office etc. In the MSRTC 30 divisional offices have been operated up to 2012-2013.Now during the year 31 divisional offices operated.

The fourth tier consists of the depot. The depot manager is under the control of Divisional controller. In the MSRTC, 248 depots have been operated up to 2012-2013. Now during the year 249 depots operated.
3.14 Corporation Set – up:
Corporation is fulfilling its social obligation by way of following organizational setup.

Sr. Nos. Particulars 2010-2011 2011-2012 2012-2013 2013-2014 2014-2015
1 Central Office 1 1 1 1 1
2 Regional Office 6 6 6 6 6
3 Divisional Office 30 30 30 31 31
4 Depots 248 248 248 249 249
5 Central Workshops 3 3 3 3 3
6 Tyre Retreading Plants 9 9 9 9 9
7 Printing Press 1 1 1 1 1
8 Training Centre 1 1 1 1 1
The working of the corporation is based on four tier management system viz.

1 Central Office:
Central office situated at Mumbai.

2 Regional offices:
Corporation is working as Six Regional Offices such as Aurangabad, Mumbai, Nagpur, Pune, Nasik and Amravati. These centres are profit centers of the corporations.

3 Divisional Office:
The divisional offices set for control, co-ordinate and supervise the work of the depots in their era. Normally all divisions situated and operated at District headquarter. The group of depots is controlled by divisional offices. The day to day operations of the depot, guidance and supervision for the depot manager is the basic responsibility of the each era divisional manager. Under the corporation 31 Divisional Offices operated at District headquarter these are as follows:
Divisional Offices with short forms
Sr.No. Districts Name of Division Short Form for Division
1 Aurangabad Aurangabad AWB
2 Beed Beed BEED
3 Jalana Jalana JLN
4 Latur Latur LTR
5 Nanded Nanded NND
6 Osmanabad Osmanabad OSM
7 Parbhani (Hingoli) Parbhani PBN
8 Mumbai, Mumbai Suburban ; Raigad (Panvel ; Uran) Mumbai MMB
9 Palghar Palghar PLG
10 Raigad Raigad RGD
11 Ratnagri Ratnagri RTN
12 Sindhudurg Sindhudurg SND
13 Thane Thane THN
14 Bhandara (Gondia) Bhandara BHN
15 Chandrapur Chandrapur CHN
16 Gadchiiroli Gadchiiroli GDC
17 Nagpur Nagpur NGP
18 Wardha Wardha WRD
19 Kolhapur Kolhapur KLP
20 Pune Pune PNE
21 Sangli Sangli SGL
22 Satara Satara STR
23 Solapur Solapur SLP
24 Ahmednagar Ahmednagar NGR
25 Dhule, Nandurbar Dhule DHL
26 Jalgaon Jalgaon JLG
27 Nashik Nashik NSK
28 Amravati Amravati AMT
29 Akola Akola AKL
30 Buldhana Buldhana BLD
31 Yavatmal Yavatmal YTL
The MSRTC on 26 January, 2014, one new divisional office pioneered at
Gadchiroli.4 Depots:
A depot is known as primary unit of operation. The principal operational tasks to be carried out at a bus depot are: Allocating buses and crews to each duty, dispatching buses according to schedule, processing cash paid in by conductors or drivers. Depots are connected to villages, towns, district headquarters and passengers. A depot is provides parking accommodation, servicing and maintenance facilities for buses, an administrative function, and facilities for staff. A depot is enclosed as garage. The depots are looking maintenance of the fleet. Hence, Majority of the employees are working at depot. The corporation revenue and expenditures are depending on the operation of the depot. The corporation revenue and expenditure is depending on depot manager and his team. The buses are highly operated at depot level for generates more revenue. Under the corporation following depots working with important traffic centre. The MSRTC on 5th December, 2013 one new depot started at Palus under Sangli division.

Depot
Sr. No Year Depot
1 2010-2011 247
2 2011-2012 248
3 2012-2013 248
4 2013-2014 249
5 2014-2015 250
Source: Annual Report of MSRTC
5 Central Workshop:
There are three central workshops where the repairs of bus body, repairs of engine and fuel injection pump is carried out and it is situated at Aurangabad (Chikhalthana), Pune (Dapodi) and Nagpur (Hingna).

6 Tyre retreading plants:
There are nine retreading plants operated by MSRTC. Tyre retreading plants located at Nashik, Jalgaon, Nagpur, Nanded, Latur, Kolhapur, Pune (Dapodi), Ratnagiri and Amravati.

7 Printing Press:
Corporation has its own printing press at Kurla for printing of money value forms.

3.15 Services of MSRTC:
MSRTC runs bus services starting from the basic bus service for the masses to the Air conditioned bus service meeting the world class standards. The types of services run by MSRTC are:
3.15.1 Ordinary Bus Service:
Ordinary Bus is a basic bus service provided by MSRTC. The buses are in majority red color. The service is meant to connect entire Maharashtra together. This includes smallest of towns irrespective of the road or revenue conditions. The main motto of this service is not profit making but to provide the service for mass people. The buses are fairly comfortable, extremely economical and offer various concessional services for Senior Citizens, Students, War widows, and Freedom fighters and so on. This for sure one trend setting example of public service with a class and has been serving Maharashtra for ages. Major fleet of MSRTC consists of these buses.

3.15.2 Parivartan Bus Service:
Parivartan in Marathi means ‘change’. This is the changed face of the ordinary red bus service. Successful attempts by MSRTC to offer comfortable service to masses. The buses consist of a 2×2 seating arrangement and offer better comfort. These are slowly replacing the ordinary buses from the fleet and are also responsible for ‘change’ (Parivartan in urban people’s mindsets about the ordinary ST bus services. The fare structure of Parivartan buses is same as that of the ordinary buses and all the concessions can also be availed.

3.15.3 Asiad Bus Service:

The first ever comfortable bus service in the country meant to ferry the sports persons of the Asiad Games which took place in 1982 is now become an inevitable part of Maharashtra’s intercity transport. The Asiad is a Non Air-Conditioned, Semi-Luxury bus service is with 2×2 seating arrangement. The Asiad service was recognized by Indira Gandhi, the Prime Minister during 1982 as this was the first Government built, owned and operated bus service offering world class comfort at that time. Later on MSRTC used these beautiful white and green buses with a blue band on their lucrative Dadar-Pune sector and got an overwhelming response from the commuters. MSRTC decided to keep the service in operation on this route and started producing more Ashaid buses at their workshops. Slowly the Asiad services were introduced on other sectors. Today Asiad buses run between all the cities in Maharashtra. The Asiad livery was modified in 2010 with a shiny white paint and a purple colour. A few popular Asiad bus routes in the state are: Dadar – Pune, Nashik – Pune, Sangli-Pune Station, Miraj-Nashik, Tasgaon- Pune, Aurangabad – Pune, Thane – Pune, Satara – Mumbai, Nasik – Mumbai, Kolhapur – Pune, etc. The buses on these route ply with an interval of 15 minutes to 1 hour on a daily basis.

3.15.4 Shivneri:
Yet another example of the corporation is still survived with this time. Shivneri is an Air-conditioned bus service of MSRTC between important cities. Most of the services are operated by the world class Volvo – B7R buses in a light blue livery. The services were started on Dadar – Pune sctor and now MSRTC operates Shivneri bus services on many select routes. Currently MSRTC operates Shivneri buses on following routes in a descending order of frequency ; number of services: 1. Dadar (Mumbai) – Pune (Pune Station) 2. Borivali (Mumbai) – Pune (Swargate) 3. Aurangabad – Pune (Shivajinagar) 4. Thane – Pune (Swargate) 5. Sangli – Pune Station 6. Nashik – Pune (Shivajinagar) 7. Mumbai (Borivali) – Shirdi 8. Mumbai (Mumbai Central) – Panjim (Goa) 9. Mumbai (Mumbai Central) – Hyderabad 10. Pune (Swargate) – Bangalore 11. Jalgaon – Pune (Shivajinagar) 12. Nanded – Pune (Shivajinagar) 13. Nagpur (Ganeshpeth CBS) – Pune 14. Kolhapur – Pune (Swargate) 15. Nagpur (Ganeshpeth CBS) – Hyderabad (JBS, MGBS)HYPERLINK “http://www.answers.com/topic/maharastra-state-road-transport-corporation” l “cite_note-4″4 16. Pune (Swargate) – Udaipur. Plans for starting long haul routes like Mumbai – Bangalore, Nagpur – Aurangabad, etc. are in process.

3.15.5 Sheetal Bus Service:
The latest has competitor into the long list of bus types operated by MSRTC is Sheetal Bus Service. These are air-conditioned semi-luxury buses with 2×2 seating arrangement. The pricing is slightly higher than the Asiad buses, but significantly lower than the Shivneri buses. As of 2010, these buses have been introduced only on the Dadar – Pune Station route, though there are plans to introduce them on other popular routes like Pune – Nasik, Pune – Aurangabad, etc.

3.15.6 City- Bus Service:
An intracity ; semi-urban service arm MSRTC providing services that cater to the transportation needs of mid size and smaller towns which do not have their own transportation services.

3.15.7 MSRTC Daily conducted tours:
MSRTC operate daily conducted tours by Asiad buses to the tourist destinations around Aurangabad like Ellora, Ajanta and Daulatabad wherein they also take a note of the tourist destinations in the city. Tour 1: Aurangabad CBS to Ajanta Caves, Bibi-Ka-Muqbara, Pan-Chakki and back to Aurangabad CBS Tour 2: Aurangabad CBS to Ellora Caves, Daulatabad Fort, Bibi-Ka-Muqbara, Pan-Chakki and back to Aurangabad CBS
3.15.8 Yatra (Festivity services):
A seasonal service targeted at travelers visiting various festivities of Maharashtra.

3.15.9 Parcel Courier service:
MSRTC buses also provide the use of their buses for shipping cargo or courier services.

3.15.10 Tourism packages:
Along with normal bus services MSRTC provides package tours whereby you can buy a single ticket to travel a selective group of tourist places in Maharashtra. The groups are mostly clubbed together based on the district they belong to.

3.15.11 Bus fleet:
MSRTC is one of the largest fleet owners in India, operating a fleet of approximately 16000 buses5 that ferry 7 million(70 lakh) passengers daily on 17,000 routes.2 The Ordinary, Parivartan, Asiad and City Buses are built at MSRTC’s in-house workshops at Pune, Aurangabad, and Nagpur on Ashok Leyland and TATA chassis. These workshops produce as high as 2000 buses per annum on an average. The corporation has 9 Tyre Retreading Plants along with 32 Divisional Workshops.

3.15.12 Trivia:
Mumbai – Bangalore is the longest running bus covering approximately 978 kms
Udaipur, Raipur, Bhopal and Bangalore are the most Northern, Eastern, Western and Southern ends respectively reached by MSRTC bus service
Has the third largest bus fleet in India after APSRTC and TNSTCBefore changing to trademark red color in 1967 the color of the buses was mostly blue and yellow
3.16 Sangli Division of MSRTC:
The divisional office of MSRTC in Sangli district is situated at Sangli. The Sangli division was established in 1965. Divisional office is the administrative office for controlling the depots and implemented the policies of central and regional offices. Ten Depots in Sangli districts are working under the Sangli Division and one new depots working at Palus since 5th December, 2013. The structure of Sangli division is as follows:
Structure of Sangli Division
M.E. (o)
D. S. (o)
Law Officer
D. A. O.

D. P. O.

Labor Officer
D. T. O.

Divisional Engineer
Statistical Officer
Security Officer
D. M. Sangli
Dy. M.E. (o)
D. T. S.
E.S
S. S.

D. A.

S. E.

A. S. I.

A. M. E.

A. T. S. (o)
S. K.

Accountant
J. E.

A. S. O.

D. M. Miraj
D. M. Islampur
D. M. Vita
D. M. Tasegaon
D. M. Atpadi
D. M. Jat
D. M. Kavathe Mahankal
D. M. Shirala
D. M. Palus
DIVISIONAL CONTROLLER

Note: M. E. – Mechanical Engineer (Operation), Dy. M. E. – Deputy Mechanical Engineer
(Operation), A. M. E. – Assistance Mechanical Engineer, D. S. – Divisional Stores Officer, S. S. – Store Supervisor, S. K. – Store Keeper, D. T. O. – Divisional Traffic Officer, D. T. S. – Divisional Traffic Superintend, A. T. S. – Assistance Traffic Superintend, D. A. O. – Divisional Account Officer, D. A. – Divisional Accountant, Accountant, D. P. O. – Divisional Personal Officer, E. S. – Establishment Supervisor, D. E. – Divisional Engineer (Civil/Electrical), S. E. – Sectional Engineer (Civil/Electrical), J. E. – Junior Engineer (Civil/Electrical), S. O. – Statistical Officer, S. O. _- Security Officer, S. I. – Security Inspectors, A. S. O. – Assistance Security Officer, D.M. – Depot Manager.

The Sangli division is working through various departments section and sub sections. The divisional controller assigns different work to different department. Each department have completed own responsibilities. Under the Sangli division following depots are controlled or supervised.

The Sangli division of MSRTC has ten depots introduced and properly operated. The names of depots are as under.

1 Sangli
2 Atpadi
3 Vita
4 Jat
5 Kavathe Mahakal
6 Tasegaon
7 Islampur
8 Shirala
9 Miraj
10 Palus
3.17 Structure of Depot:
Depot Manager

Accountant
Assistant Traffic Superintendent
Assistant Works Superintendent

Head Mechanic/ Vehicle Exam
Jr. Assistant
Traffic Inspector

Art A, C
Clerk
Assistant Traffic Controller

Traffic Controller
Assistant

Driver/ Conductor

3.18 Depot wise services of Sangli Division:
3.18.1 Parcel Office:
Number of Parcel Office
    2010-11 2011-12 2012-13 2013-14 2014-15
1 Shirala 0 0 0 0 0
2 Atpadi 1 1 1 1 1
3 Vita 1 1 1 1 1
4 Palus 0 0 0 0 0
5 Tasegaon 1 1 1 1 1
6 Sangli 1 1 1 1 1
7 Jat 1 1 1 1 1
8 Kavathemahankal 1 1 1 1 1
9 Islampur 1 1 1 1 1
10 Miraj 1 1 1 1 1
The above table shows number of parcel offices in depot wise and year wise. All depots are working one parcel office except Shirala and Palus depot.
3.18.2 Refreshment Rooms & Tea Stalls:
Refreshment Rooms & Tea Stalls
    2010-11 2011-12 2012-13 2013-14 2014-15
1 Shirala 6 6 7 6 5
2 Atpadi 7 7 8 8 7
3 Vita 9 9 10 9 8
4 Palus 4 4 4 4 3
5 Tasegaon 8 8 9 8 7
6 Sangli 10 10 12 11 11
7 Jat 9 9 9 9 8
8 Kavathemahankal 9 9 10 9 8
9 Islampur 9 9 9 9 8
10 Miraj 10 10 11 10 9
From the above table shows depot wise Refreshment Rooms & Tea Stalls in sangli division. Initiatives Refreshment Rooms & Tea Stalls highest from Sangli and Miraj. In Palus Depot lowest Refreshment Rooms & Tea Stalls are working.
3.18.3 Number of Buses:
Number of Buses
    2010-11 2011-12 2012-13 2013-14 2014-15
1 Shirala 70 70 76 76 76
2 Atpadi 58 58 58 59 59
3 Vita 80 85 88 88 97
4 Palus 38 38 40 40 41
5 Tasegaon 91 92 93 92 98
6 Sangli 125 138 152 136 131
7 Jat 78 80 91 79 85
8 Kavathemahankal 60 66 71 69 75
9 Islampur 109 117 115 105 118
10 Miraj 110 120 124 118 126
From the above table shows number of buses in depot wise. Sangli, Miraj and Islampur depot was maximum buses used for passenger transport. Vita, tasegaon, jat and kavathemahankal less buses used as a compare to Sangli, Miraj, Islampur. Shirala, Atpadi, and Palus depot was very few buses used for passengers transport. Sangli, Miraj, Islampur and Tasegaon depot very big era covered for passenger transport. These depots were very highly contribution given in revenue.

3.18.4 Routes and Routes average KM.

Sr. No. Year Routes Routes Average KM
1 2010-2011 925 66.8
2 2011-2012 940 64.9
3 2012-2013 946 63.80
4 2013-2014 1016 68
5 2014-2015 1004 70.40
Table no depicts the routes and routes average KM. In 2010 to 2012 bus routes and bus routes average km increased but in 2012-2013 bus routes increased and bus average km decreased. In 2013-2015 bus routes and bus routes average km increased. MSRTC division has more beneficial if Bus routes and bus average km year to year increased. When bus routes decreased, it was directly impact on earnings.
3.18.5 Other Stalls:
Other Stalls
    2010-11 2011-12 2012-13 2013-14 2014-15
1 Shirala 7 7 7 10 8
2 Atpadi 8 8 8 10 10
3 Vita 9 9 9 11 11
4 Palus 4 4 4 4 4
5 Tasegaon 9 9 9 10 10
6 Sangli 11 11 11 14 12
7 Jat 9 9 9 11 10
8 Kavathemahankal 9 9 9 10 9
9 Islampur 9 9 9 12 11
10 Miraj 11 11 11 13 11
From the above table shows other stalls working in depot era. Other stalls include Fruit stalls, cold rinks stalls, Parking centre, newspaper stalls, lottery stalls, tea stalls, food stalls and mobile repair and recharge stalls. Sangli, Miraj and Vita depot maximum stalls are working. The Palus depot few stalls are working. These stalls are significant contribution given to satisfaction of the passengers. Depot manager are maximum assign the place for stalls and generate another source of income.
3.18.6 Book Stalls:
Book Stalls
    2010-11 2011-12 2012-13 2013-14 2014-15
1 Shirala 1 1 1 1 1
2 Atpadi 1 1 1 1 1
3 Vita 1 1 1 1 1
4 Palus 1 1 1 1 1
5 Tasegaon 1 1 1 1 1
6 Sangli 1 1 1 1 1
7 Jat 1 1 1 1 1
8 Kavathemahankal 1 1 1 1 1
9 Islampur 1 1 1 1 1
10 Miraj 1 1 1 1 1
Above table shows the book stalls in all depots. Each depot one book stalls are working. This book stalls various type of book issued to the passengers. This book stalls majority general knowledge books and children books are issued. Very few price usable books are issued to the passengers.
3.19 Expansion of Sangli Division:
3.19.1 Sangli:
The MSRTC was established Sangli Division on 29th November 1970 at Sangli City. Under the Sangli Division first five depots worked as namely Sangli, Tasegaion, Jat, Vita and Islampur. The Division working as smoothly then new depot included as Atpadi, Vita, Kavathe Mahankal, Shirala, and Miraj. The Palus Depot recently worked under Sangli Division. On 31st march 2018 118 buses have working of passenger transport with 116 schedules in Sangli depot. The Following Table Shows the Distance between Sangli divisions to Depot.
Distance between Division to Depot
Sangli Division Depot Distance
Sangli Miraj 12
Sangli Islampur 41.8
Sangli Tasegaon 25.6
Sangli Vita 54.7
Sangli Jat 85.9
Sangli Atpadi 89
Sangli Kavathe Mahankal 48.4
Sangli Shirala 59.8
Sangli Palus 34.6
The Miraj depot is near to Sangli Division at 12 Km and long distance Atpadi depot at 89 Km.
3.19.2 Atpadi:
Atpadi is located in Sangli district. Atpadi and Sangli district distance between only 89 km. Atpadi Taluka covered 60 villages and zero towns. These 60 villages public transport service provided by Atpadi depot. This depot on 31st march 2018, 63 buses working in passenger transport with 60 schedules in Atpadi depot. On 13th march 2018, these depot 129 drivers and 127 conductors required but 115 drivers and 104 conductors have worked.
3.19.3 Vita:
Vita is a small village. It is located 54.7 km towards north from district Sangli headquarters. Vita and state capital Mumbai distance between 307 km. Vita depot buses well connected to villages and towns. Vita depot buses main source of public passenger transport. On 31st march 2018, 93 buses working in passenger transport with 87 schedules in Vita depot. On 13th march 2018, these depot 200 drivers and 197 conductors required but 166 drivers and 160 conductors have worked.
3.19.4 Jat:
Jat is town of Sangli district Maharashtra state, India. It is located 85.9 towards east from Sangli headquarters. Jat depot well connected to all villages from Jat Taluka. On 31st march 2018, 85 buses working in passenger transport with 82 schedules in Jat depot. On 13th march 2018, these depot 169 drivers and 167 conductors required but 160 drivers and 141 conductors have worked.
3.19.5 Kavathe Mahakal:
Kavathe Mahakal is a peaceful town. This town number of festivals celebrated by peoples like Shivratri, Diwali, Ganesh Charuthi Dasara etc. This is famous for Mahankali Devi temple and Mallikarjun (God Shiva) Temple. Kavathe Mahakal city is the tehsil of Kavathe Mahakal Sangli district, Maharashtra. Kavathe Mahakal population has literacy as compared to Maharashtra. On 31st march 2018, 72 buses working in passenger transport with 70 schedules in Kavathe Mahakal depot. On 13th march 2018, these depot 153 drivers and 151 conductors required but 126 drivers and 123 conductors have worked.
3.19.6 Tasegaon:
Tasegaon is a famous place in Sangli district as well as Maharashtra. Tasegaon and Sangli district distance between only 25.6 km. Tasegaon depot well connected to all villages and cities. On 31st march 2018, 93 buses working in passenger transport with 90 schedules in Tasegaon depot. On 13th march 2018, these depot 153 drivers and 151 conductors required but 126 drivers and 123 conductors have worked.
3.19.7 Islampur:
Islampur also called Urun Islampur. Islampur city is India first 4G WI-Fi city. Islampur and Sangli district distance between only 41.8Km. Islampur depot well connected to all villages and cities. On 31st march 2018, 88 buses working in passenger transport with 88 schedules in Islampur depot.

3.19.8 Shirala
Shirala also called Battis Shirala. It is small town in India. Shirala town is popular from Hindus festival of the snake god and one of the eleven Maruti temples built by Marathi saint Samarth Ramdas. Shirala and Sangli district distance between only 59.8Km. Shirala depot well connected to all villages and cities. On 31st march 2018, 78 buses working in passenger transport with 77 schedules in Shirala depot.

3.19.9 Miraj
Miraj is a city in Maharashtra and that was founded in the early 10th century. Miraj city is part of Sangli- Miraj – Kupwad Municipal Corporation. Miraj junction railway station is an important junction on the central Railway. 12km distance between Miraj to Sangli. It is very less distance between other depots. Miraj depot well connected to all villages and cities. On 31st march 2018, 108 buses working in passenger transport with 101 schedules in Miraj depot. 12km distance between Miraj to Sangli.

3.19.10 Palus
Palus depot has begun from on 5th December, 2013 under Sangli Division. 34.6 Km distance between Palus to Sangli Division. On 31st march 2018, 42 buses working in passenger transport with 35schedules in Palus depot.

3.20 CSR Cell:
The structure of Sangli division need of adds one new department is known as Corporate Social Responsibility Cell. This cell was work on only social responsibility of MSRTC. The divisional controller and CSR cell manager take jointly some decision and focus the new upcoming social responsibility towards employees and passengers, passenger’s satisfaction and quality of services.
Process Flow for Undertaking CSR Initiatives at Divisional Level
Start
Applicant may contact respective official at the Divisional Level
Respective official shall involve/ seek inputs from CSR cell in finalizing the proposal
After necessary approvals, signing of MOU/ Agreement with the Applicant
Execution of CSR activities by respective MSRTC officials, Applicant and CSR Cell
End

The corporate bodies are willing to support the MSRTC in achieving its goals. Taking this into consideration MSRTC has come up with a basic policy framework for quick, transparent and effective implementation of the Corporate Social Responsibility (CSR) activities pertaining to MSRTC.

References:
1. Economic Survey of Maharashtra (2010-2015) Directorate of Economics and statistics,
Planning Department, Government of Maharashtra, Mumbai.2. Sangli.nic.in
3. Sahastrabuddhe Chintamani (2005), Sanglichya Paulkhuna, Sakal Papers Ltd., Kolhapur.4. http://www.royalark.net/India/sangli2.htm5. https://en.m.wikipedia.org/wiki/sangli_district6. www.icai/sangli region.com7. http://shodhganga.inflibnet.ac.in/jspui/bitstream/10603/138101/10/108. http://sangli.nic.in/english/about_sangli/history.aspx9. http://sanglionline.com/CityInfo.aspx#10. http://shodhganga.inflibnet.ac.in/bitstream/10603/138101/10/10_chapter%202.pdf11. http://shodhganga.inflibnet.ac.in/bitstream/10603/25482/11/11_chapter_04.pdf12. https://www.censusindia2011.com/maharashtra/sangli-population.html13. https://msrtc.maharashtra.gov.in/index.php/node/index/11714. https://msrtc.maharashtra.gov.in/index.php/node/index/215. https://msrtc.maharashtra.gov.in/index.php/node/fullpage/516. https://msrtc.maharashtra.gov.in/index.php/node/index/617. https://msrtc.maharashtra.gov.in/index.php/node/division/3118. https://msrtc.maharashtra.gov.in/documents/pages/CSR_Policy_26052017.pdf19. https://msrtc.maharashtra.gov.in/index.php/node/index/12720. http://shodhganga.inflibnet.ac.in/bitstream/10603/108371/12/12_chapter%203.pdf.
CHAPTER – IV
DATA ANALYSIS AND INTERPRETATION
4.1 INTRODUCTION
4.2 SURVEY RESULTS
4.3 DEMOGRAPHIC ANALYSIS
4.3.1 TOWARDS PASSENGER
4.3.2 TOWARDS EMPLOYEE
4.4 FREQUENCY DISTRIBUTION
4.4.1 TOWARDS PASSENGER
4.4.2 TOWARDS EMPLOYEE
4.5 IMPLEMENTING PROBLEMS OF SANGLI DIVISION
4.6 HYPOTHESES TESTING
4.6.1 TOWARDS PASSENGER
4.6.2 TOWARDS EMPLOYEE
CHAPTER – IV
DATA ANALYSIS AND INTERPRETATION
4.1Introduction:

Data Analysis is a key phase of research work. Present chapter reveal the data presentation, interpretation and data analysis. Following objectives has been set for the study.

1. To study the Social Responsibility of MSRTC towards natural environment.

2. To study the Social Responsibility of MSRTC towards Customer.

3. To study the Social Responsibility of MSRTC towards Employee.

4. To study the Social Responsibility of MSRTC towards Government
5. To study the Social Responsibility of MSRTC towards Society.

6. To study the problem faced by the MSRTC in implementation of Social
Responsibility. 7. To give the suggestions for improving MSRTC Social Responsibility in Sangli
Division.Following hypothesis has been set for the test.

There is positive relationship between social responsibility and natural
environment Protection.

There is positive relationship between social responsibility and
Customer’s Satisfaction.

There is positive relationship between social responsibility and
employee Satisfaction.

There is positive relationship between social responsibility and
Government policy.There is positive relationship between social responsibility and Society Expectations.

Survey Results:
Data Analysis of this study are analyzed using SPSS 17 (SPSS, Inc., 2010), Ms Excel 2010 statistical program. Descriptive statistics on frequency distributions are calculated based on the respondent’s responses for each item as regards to the demographic data, data on towards environment, towards customer, towards employee, towards government relating to information on the research questions. The results of the survey are shown below.
Part – A
4.3 Demographic Analysis:
The demographic analysis shows towards employees and passengers. These are as
I) Towards Employee
Table No.4.3.1
Summary of demographic profile of employees:
Summary of demographic profile
Age Education Designation Experience Nature of Service
N Valid 372 372 372 372 372
Missing 0 0 0 0 0
(Source: Primary, SPSS 17)
The employee opinion survey was carried out to understand the demographic profile of the employee which is working as MSRTC Sangli Division. In the demographic analysis include Age, Education, Designation, Experience, Nature of Service etc.

Table No.4.3.2
Age wise distribution of employees:
The following table represents the age wise distribution of the respondents. The researcher has select majority of middle age respondent because give proper information about my questionnaire.

Age wise distribution of employees
Frequency Percent Valid Percent Cumulative Percent
Valid 0-20 1 .3 .3 .3
20-40 210 56.5 56.5 56.7
40-60 161 43.3 43.3 100.0
Total 372 100.0 100.0 (Sources: Field Data)
Table No.

Age wise distribution of employees:

From the above table depict age wise distribution of respondents. Total respondents are classified into three age groups. Total 372 respondents out of .3 percent respondents are lies between the age group of 0 to 20, while 56.5 percent respondents are lies between 20 to 40 age group and 43.3 percent respondents are lies between 40 to 60 age groups. The 20 to 40 age group is more sensitive or young age group from sangli division.

Table No.4.3.3
Education wise Distribution employees:
The educational qualification of the employees is shown in following table.
Education wise distribution employees
Frequency Percent Valid Percent Cumulative Percent
Valid SSC 59 15.9 15.9 15.9
HSC 94 25.3 25.3 41.1
BA 71 19.1 19.1 60.2
B.Com 20 5.4 5.4 65.6
MA 15 4.0 4.0 69.6
M.Com 3 .8 .8 70.4
ITI 75 20.2 20.2 90.6
Other 35 9.4 9.4 100.0
Total 372 100.0 100.0 (Sources: Field Data)
Table No.

Education wise Distribution employees:

Above table indicated that, out of total sample 372 employees are 94 respondents completed secondary education. It is seen that 15.9 percent employee are SSC, 25.3 percent employee are HSC, 19.1 percent employee are BA, 5.4 percent employee are B.Com,4.00 percent employee are MA, .8 percent employee are M.Com, 20.2 percent employee are ITI, 9.4 percent employee are Other. Other education means it includes below SSC qualification completed employee or Science qualification employee etc.
Table No. 4.3.4
Designation wise Distribution of Employees:
The Classification of employee based on the Designation. The respondents are classified into six categories i.e. Driver, Conductor, Supervisor Staff, Clerical Staff, Officers, Mechanical Staff.

Designation wise distribution of employees
Designation Frequency Percent Valid Percent Cumulative Percent
Valid Driver 120 32.3 32.3 32.3
Conductor 125 33.6 33.6 65.9
Supervisor staff 20 5.4 5.4 71.2
Clerical Staff 28 7.5 7.5 78.8
Officers 2 .5 .5 79.3
Mechanical Staff 77 20.7 20.7 100.0
Total 372 100.0 100.0 (Sources: Field Data)
Table No.

Designation wise Distribution of Employees:

Table No.4.3 depict designation wise respondents; out of 372 respondents 32.3 percent are Drivers, 33.6 percent are conductors, 5.4 percent are supervisor staff, 7.5 percent are clerical staff, .5 percent are officers, 20.7 percent are mechanical staff. In Supervisor Staff ATS, TI, ATI, Controllers etc. are included. In officers (Dc, Mu, Dto, Dts, Do, Dpo etc included.

Table No. 4.3.5
Experience wise distribution of employees:
In every employee play the very important role in his corporation. Experienced person some knowledge of his role and corporation role hence experience employee more advantage of the corporation. The experienced employee classify the 0 to 10, 10 to 20, 20 to30, 30 to 40 class.

Experience wise employees
Frequency Percent Valid Percent Cumulative Percent
Valid 0-10 172 46.2 46.2 46.2
10-20 91 24.5 24.5 70.7
20-30 82 22.0 22.0 92.7
30-40 27 7.3 7.3 100.0
Total 372 100.0 100.0 (Sources: Field Data)
Table No.

Experience wise distribution of employees:

From the above table, 0 to 10 class 172 respondents are highly experienced followed by that 10 to 20 class 91 respondents are experienced. While 20 to 30 class 82 respondents are experienced. Finally 30 to 40 class 27 respondents are experienced. As per above table revels that no more experience employee in MSRTC but some of the employee before joining of MSRTC same work do in private sector. Hence, 46.2 percent employee covered in first (0 to 10) class.

Table No. 4.3.6
Nature of service wise distribution of employees:
The following table shows that nature of Service. Employee nature of service impact some work of corporation hence I give the importance of nature of service. If employee permanent then he take some care about work otherwise temporary nature of service employee careless about work. The following table shows the permanent employee and temporary employee.

Nature of Service wise employees
Frequency Percent Valid Percent Cumulative Percent
Valid Permanent 371 99.7 99.7 99.7
Temporary 1 .3 .3 100.0
Total 372 100.0 100.0 (Sources: Field Data)
Table No.

Nature of service wise distribution of employees:

The above table shows that 99.7 percent employees are permanent and .3 percent employees are temporary.

Table No. 4.3.7
Summary of the Demography:
Education * Age * Experience * Designation Cross tabulation
Designation Experience Age Total
0-20 20-40 40-60 Driver 0-10 Education SSC 0 10 2 12
HSC 0 24 5 29
BA 0 9 1 10
B.Com 0 1 0 1
Other 0 1 2 3
Total 0 45 10 55
10-20 Education SSC 0 1 4 5
HSC 0 5 5 10
BA 0 2 0 2
B.Com 0 0 2 2
MA 0 0 2 2
Other 0 4 6 10
Total 0 12 19 31
20-30 Education SSC 0 2 9 11
HSC 0 1 5 6
BA 0 0 1 1
B.Com 0 0 1 1
Other 0 0 7 7
Total 0 3 23 26
30-40 Education SSC 0 0 3 3
HSC 0 0 2 2
Other 0 0 3 3
Total 0 0 8 8
Conductor 0-10 Education SSC 0 3 0 3
HSC 0 12 1 13
BA 0 28 2 30
B.Com 0 5 0 5
MA 0 2 1 3
Other 0 4 1 5
Total 0 54 5 59
10-20 Education SSC 0 1 2 3
HSC 0 7 6 13
BA 0 10 2 12
B.Com 0 3 0 3
MA 0 2 0 2
M.Com 0 0 1 1
Other 0 1 0 1
Total 0 24 11 35
20-30 Education SSC 0 2 8 10
HSC 0 0 11 11
BA 0 0 3 3
B.Com 0 0 1 1
Other 0 0 1 1
Total 0 2 24 26
30-40 Education SSC 0 0 4 4
Other 0 0 1 1
Total 0 0 5 5
Education * Age * Experience * Designation Cross tabulation
Designation Experience Age Total
0-20 20-40 40-60 Supervisor staff 0-10 Education SSC 0 0 1 1
Other 0 1 0 1
Total 0 1 1 2
10-20 Education HSC 0 0 2 2
BA 0 0 1 1
Total 0 0 3 3
20-30 Education SSC 0 0 1 1
HSC 0 0 2 2
MA 0 0 1 1
Other 0 0 1 1
Total 0 0 5 5
30-40 Education SSC 0 0 5 5
HSC 0 1 1 2
BA 0 0 1 1
ITI 0 0 1 1
Other 0 0 1 1
Total 0 1 9 10
Clerical Staff 0-10 Education HSC 0 2 0 2
BA 0 4 1 5
B.Com 0 1 2 3
MA 0 7 0 7
Other 0 1 0 1
Total 0 15 3 18
10-20 Education BA 0 1   1
Total 0 1   1
20-30 Education BA 0 1 3 4
B.Com 0 0 4 4
Total 0 1 7 8
30-40 Education SSC 0 0 1 1
Total 0 0 1 1
Officers 0-10 Education M.Com 0 1 0 1
Total 0 1 0 1
10-20 Education M.Com 0 1 0 1
Total 0 1 0 1
Mechanical Staff 0-10 Education HSC 0 2 0 2
BA 0 1 0 1
ITI 0 33 1 34
Total 0 36 1 37
10-20 Education ITI 1 12 7 20
Total 1 12 7 20
20-30 Education ITI 0 1 16 17
Total 0 1 16 17
30-40 Education ITI 0 0 3 3
Total 0 0 3 3
(Source: Primary, SPSS 17)
From the above table summery of the demography shows the Designation of the employee, Age of the employee, Education of the employee and experience of the employee. As per designation 45 drivers are age group is 20 to 40. Out of which is 0 to 10 years experience majority drivers have taken the HSC education. 23 drives have 20 to 30 years experience, out of majority passed SSC education and its age group is 40 to 60 years.
In the Designation of the conductor 54 employees have lies in the 0 to 10 years experience. Out of which 28 conductors have educated in BA and these age group of 0 to 10 years. 24 conductors have 10 to 20 years experience in which 10 conductors educated in BA and age group of theses conductor is 20 to 40 years.24 conductors have 20 to 30 years experience in which 11 conductors educated in HSC and age group of theses conductor is 40 to 60 years.

In the Designation of the Supervisor staff 9 supervisors have experience 30 to 40 years. Out of which 5 supervisors have educated in SSC and age group of these supervisors is 40 to 60 years. In the supervisors data 5 supervisors have experience 20 to 30 years and out of which 2 supervisors have educated in HSC and age group of these supervisors is 40 to 60 years.

In the Designation of the clerical staff 15 clerk have experience 0 to 10 years in which majority 7 clerks educated in MA and theses age group is 0 to 10 years. 7 clerks have 20 to 30 years experience in which 4 clerks educated in B.Com and age group of these clerks is 40 to 60 years.

In the Designation of the officers 1 officer have 0 to 10 experiences and second one officer have 10 to 20 years experience. 2 officers have 20 to 40 years age group and he educated in M.Com.

In the Designation of the Mechanical staff 36 respondent have experience 0 to 10 years in which 33 respondents educated in ITI and his age group is 20 to 40 years. 16 respondents have experience 40 to 60 years. These respondents educated in ITI different trade and his age group is 40 to 60 years.

II) Towards Passengers
The Passenger opinion survey was carried out to understand the demographic profile of the passenger which is travel at Bus. In the demographic analysis include Gender, Age, Education, Occupation, Regular Customer, Type of bus etc.

Table No. 4.3.8
Number of Depot:
Depot
Depot Frequency Percent Valid Percent Cumulative Percent
Valid Atpadi 30 10.0 10.0 10.0
Islampur 30 10.0 10.0 20.0
Jat 30 10.0 10.0 30.0
Kavathe-mahankal 30 10.0 10.0 40.0
Miraj 30 10.0 10.0 50.0
Palus 30 10.0 10.0 60.0
Sangli 30 10.0 10.0 70.0
Shirala 30 10.0 10.0 80.0
Tasegaon 30 10.0 10.0 90.0
Vita 30 10.0 10.0 100.0
Total 300 100.0 100.0 (Source: Primary, SPSS 17)
Passengers were taken in equal distribution from each depot of MSRTC.

Table No. 4.3.9
Gender wise distribution of Passengers:
Gender wise distribution of Passengers
Gender Frequency Percent Valid Percent Cumulative Percent
Valid Male 211 70.3 70.3 70.3
Female 89 29.7 29.7 100.0
Total 300 100.0 100.0 (Sources: Field Data)
Table No.

Gender wise distribution of Passengers:

Above table shows that gender wise distribution of samples. Selected respondent 70.3 percent male passengers and 29.7 percent female passengers are travel to bus.
Table No. 4.3.10
Age wise Distribution of Passengers:
Age wise Distribution of Passengers
Frequency Percent Valid Percent Cumulative Percent
Valid 0-20 82 27.3 27.3 27.3
20-40 138 46.0 46.0 73.3
40-60 71 23.7 23.7 97.0
60-80 9 3.0 3.0 100.0
Total 300 100.0 100.0 (Sources: Field Data)
Table No.

Age wise Distribution of Passengers:

Above table show Age wise distribution of samples. 27.3 percent employee belong to 0 to 20 group followed by that 46 percent passenger belong 20 to 40 age group. 23.7 percent passenger belongs to 40 to 60 age class. Only 3 percent passenger belongs to 60 to 80 age class. It has observed that a majority sample is of younger which is group of 20 to 40 years.

Table No. 4.3.11
Education wise distribution of Passengers:
Education wise distribution of Passengers
Education Frequency Percent Valid Percent Cumulative Percent
Valid SSC 38 12.7 12.7 12.7
HSC 58 19.3 19.3 32.0
BA 42 14.0 14.0 46.0
B.Com 27 9.0 9.0 55.0
MA 7 2.3 2.3 57.3
M.Com 4 1.3 1.3 58.7
Other 124 41.3 41.3 100.0
Total 300 100.0 100.0 (Sources: Field Data)
Table No.

Education wise distribution of Passengers:

Above table shows education of the selected respondent. 300 selected passengers out of 12.7 percent SSC, 19.3 percent HSC, 14 percent BA, 9 percent B.com, 2.3 percent MA, 1.3 percent M.Com and 41.3 percent passengers are other education taken. Other education include as below SSC education, Science education, Doctors Education, Engineers education and teacher’s education etc.

Table No. 4.3.12
Occupation wise distribution of Passengers:
Occupation wise distribution of Passengers
Occupation Frequency Percent Valid Percent Cumulative Percent
Valid Farmer 57 19.0 19.0 19.0
Service 78 26.0 26.0 45.0
Student 111 37.0 37.0 82.0
Businessmen 13 4.3 4.3 86.3
Other 41 13.7 13.7 100.0
Total 300 100.0 100.0 (Sources: Field Data)
Table No.

Occupation wise distribution of Passengers:

From the above table shows the occupation of the Passengers. The selected passengers are 19 percent are farmers, 26 percent are serviceman, 37 percent student, 4.3 percent businessmen and 13.7 percent other passengers. Other passengers are known as labor, helper, fabricator, centering shopkeeper, house wife etc.
Table No. 4.3.13
Regular Customer wise distribution of passengers:
Regular Customer
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 208 69.3 69.3 69.3
No 92 30.7 30.7 100.0
Total 300 100.0 100.0 (Sources: Field Data)
Table No.

Regular Customer wise distribution of passengers:

Above table shows regular passengers. 69.3 percent passenger regularly travels in bus and 30.7 percent do not use bus but he uses private vehicles.
Table No. 4.3.14
Type of bus wise distribution of passengers:
.

Type of bus wise distribution of passengers
Frequency Percent Valid Percent Cumulative Percent
Valid Ordinary Bus 262 87.3 87.3 87.3
Parivartan Bus 11 3.7 3.7 91.0
Asid Bus 1 .3 .3 91.3
Shivanari Bus 1 .3 .3 91.7
Sheetal Bus 2 .7 .7 92.3
City Bus 19 6.3 6.3 98.7
Mini Bus 4 1.3 1.3 100.0
Total 300 100.0 100.0 (Sources: Field Data)
Table No.

Type of bus wise distribution of passengers:

It is seen that majority respondents have preference given to the ordinary bus service. 87.3 percent respondent preference given to the ordinary buses and remaining respondent travel parivartan bus, Asid bus, Shivanari bus, Sheetal bus, city bus and Mini bus. Ordinary buses travel nearby all villages to the city and good contribution to the passenger transport.

Part -B
4.4 Frequency Distribution:
I) Towards Employee:
1) Towards Environmental Care:
CSR is now a day’s increased to a large extent. Under the CSR, Corporation prepares some plans, policies, goals and projects based on environment. Protection and promotion of environment is main motto of CSR policy. This motto shall be applicable for internal operations of corporation and for external practices of corporation. The employee one of the person doing some work internal operation of corporation. From the point of view employee researcher decided some parameter. These are Pollution Control, Solid Waste Management, Development of Greenery and Energy Saving. On these parameter based social responsibility statement are prepared. These are as follows.

Table No.4.4.1
Environmental Care – Pollution Control
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Control on Air Pollution 154
(41.40) 153
(41.13) 8
(2.15) 24
(6.45) 33
(8.87) 372 (100)
2 Control on Noise Pollution 82
(22.04) 172
(46.24) 28
(7.53) 41
(11.02) 49
(13.17) 372 (100)
3 Engine of buses tested on PUC Test. 226
(60.75) 110
(29.57) 5
(1.34) 17
(4.57) 14
(3.76) 372 (100)
Figures in brackets are in percentages  (Source: Primary Survey)
Environmental care on pollution control aims at the elimination or reduction to pollution. For this concern we need of control on Air pollution, control of noise pollution and engines of buses tested on PUC test.

Above table shows that 82.53 percent responded have highly satisfied and satisfied. It means MSRTC take some efforts for control on air pollution like economic life of bus is ended then it is not run by road. If economic life is ended and it is run by road it creates air pollution and noise pollution. Noise pollution has control by MSRTC at setup of low sound of horn to buses. 68.28 percent responded have agreed that MSRTC control on noise pollution. The MSRTC Sangli division each bus engine tested on PUC test. If bus tested then he starts on the road. 90.32 respondents have highly satisfied from PUC test tested on engine of bus. Overall MSRTC take some effort to environmental care on pollution control.

Table No.4.4.1
Environmental Care- Solid Waste Management
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Recycling of Waste Material 91
(24.46) 172
(46.24) 37
(9.95) 31
(8.33) 41
(11.02) 372 (100)
2 Efficient Material Handling System 187
(50.27) 154
(41.40) 12
(3.23) 13
(3.49) 6
(1.61) 372 (100)
3 Zero-defect Techniques 163
(43.82) 147
(39.52) 22
(5.91) 17
(4.57) 23
(6.18) 372 (100)
4 Proper Utilization of Waste Management 98
(26.34) 200
(53.76) 21
(5.65) 24
(6.45) 29
(7.80) 372 (100)
Figures in brackets are in percentages  (Source: Primary Survey)
The lack of solid waste management practices always has negative impacts on health care, environment, water resources, agriculture, food security, and so on. The MSRTC take care of impact of solid waste management on environment and passenger health.
The MSRTC recycling of waste material like bus tires and tubes are recycled and used. 70.7 percent respondent satisfied from recycling of waste material. Efficient material handling system is used at each depot. The significant material are not wasted it is used properly. 91.67 percent respondent has highly satisfied from material handling and using system. Bus is lifeblood of MSRTC. Passengers are highly trusted on bus service. It is used at zero defect technique. The division proper utilization of waste management like waste material is sale to reformulated industry. 80.10 percent respondent agreed form utilization of waste management.

Table No.4.4.1
Environmental Care- Development of Greenery
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Optimum Utilization Garden area of Depot 204
(54.84) 126
(33.87) 13
(3.49) 13
(3.49) 16
(4.30) 372 (100)
2 Tree Plantation Program 252
(67.74) 96
(25.81) 10
(2.69) 10
(2.69) 4
(1.08) 372 (100)
3 Arrange Environmental Awareness Programs 16
(4.30) 46
(12.37) 116
(31.18) 114
(30.65) 80
(21.51) 372 (100)
4 Training given to save the Greenery 10
(2.69) 8
(2.15) 90
(24.19) 141
(37.90) 123
(33.06) 372 (100)
Figures in brackets are in percentages  (Source: Primary Survey)
Every year people all over celebrate world environment day, with plans in mind to save the environment. Sangli division also takes the precaution of development of greenery. Every year division has prepared the plan for planting the tree.
Above table shows the level of perception towards development of greenery. 88.71 percent employee satisfied from division taken care of optimum utilization garden area of depot. 93.55 percent respondent highly satisfied from division tree plantation programe implemented by our area of depot. 30.65 percent employee unsatisfied from division not highly contribution of arrange environmental awareness program. 31.18 percent employee has not known to division implement any environmental awareness program. 70.96 percent perception of employee has unsatisfied form training given to save the greenery.

Table No.4.4.1
Environmental Care- Energy Saving
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Using Renewable Energy Sources 75
(20.16) 176
(47.31) 39
(10.48) 27
(7.26) 55
(14.78) 372 (100)
2 Paperless Procedure 235
(63.17) 98
(26.34) 13
(3.49) 13
(3.49) 13
(3.49) 372 (100)
3 E-communication 155
(41.67) 92
(24.73) 49
(13.17) 29
(7.80) 47
(12.63) 372 (100)
4 Eco-friendly Material Using for Depot Furniture, Building etc. 284
(76.34) 75
20.16) 2
(.54) 4
(1.08) 7
(1.88) 372 (100)
5 Customer/ Employee Orientation for Using Solar System for Divisional / Depot Area 25
(6.72) 34
(9.14) 96
(25.81) 86
(23.12) 131
(35.22) 372 (100)
6 Proper Training given by employee to Save Energy 40
(10.75) 191
(51.34) 43
(11.56) 38
10.22) 60
(16.13) 372 (100)
7 At the time of Signals Switch Off the Bus 208
(55.91) 94
(25.27) 39
(10.48) 16
(4.30) 15
(4.03) 372 (100)
8 Bus Engine Oiled and Repaired 242
(65.05) 110
(29.57) 4
(1.08) 10
(2.69) 6
(1.61) 372 (100)
9 Proper Tire and Tube used 262
(70.43) 88
(23.66) 8
(2.15) 5
(1.34) 9
(2.42) 372 (100)
10 Environment initiatives taken by corporation has improved awareness among people towards save environment 119
(31.99) 196
(52.69) 27
(7.26) 20
(5.38) 10
(2.69) 372 (100)
Figures in brackets are in percentages  (Source: Primary Survey)
Energy saving is need of today’s world. It is highly globalized and liberalized. The globalized and liberalized scenario are everyone responsibility to save the environment and energy, hence we said that “To save the environment to save the life”.
To save the life we use optimally renewable energy sources. From the point of view MSRTC take some steps for save the energy like modification of bus engine, control on wastage material etc. The table no of 67.47 percent employees satisfied from division taken some steps for using renewable sources. 89.51 percent employee highly satisfied form paperless procedure followed by division. The division takes some machine for issuing tickets to passengers. The using the machines automatically reduce the paper as compare to old method of issuing the tickets. The e communication facility has been using communication to depot to depot. The e communication system less cost better performance and no any highly risk created to environment. 66.4 percent respondent highly satisfied from this paperless procedure. The division has using the eco friendly product for construction of building, furniture and so on. 96.5 percent respondent highly satisfied for using eco friendly product. The solar system can use in divisional or depot area respondents are (25.81 percent) neutral and (35.22 percent) highly unsatisfied. The solar system cannot use in division and depot area. The division is proper Training given to employee to Save Energy. In the training how to drive bus, which part of bus tested from starting point, which equipment is necessary, at signal point switch off the bus, maintain required speed of bus, care of passengers etc. hence, 62.09 percent respondent satisfied from division give training to employees. Majority employees especially drivers switch off the buses at signal point hence respondent agree the 81.18 are highly satisfied. The sometime switch off buses directly controls the pollution and save the environment. The divisions and driver time to time taken care of buses like bus engine oiled and repaired. Any difficulty of bus engine, driver calls us to division or mechanical section to said mechanic which is difficulty of the machine. Then the machinists sort out the problem and then this bus use on the road. 94.65 percent respondent highly satisfied from division taken steps from bus engine oiled and repaired. The bus drivers have taken care of bus tires and tubes. The bus tire and tubes is a significant part of bus. 94.09 percent employee highly satisfied from bus tire tube properly utilized and controls the waste of tire and tubes. The division remold the tire and tubes and uses for buses. Division takes some efforts for to aware the employee to save the environment. The division pastes some instruction to the employee to save the environment. 84.68 percent respondent highly satisfied form improved awareness among people towards save environment.

2) Towards Customer:
The researcher customer is considered as a passenger of MSRTC. Passenger is the foundation of MSRTC because without them, putting up services is useless. The primary expectation of corporation towards the passenger is a stable supply of services. So, corporation must meet that expectation by delivering the right service with desirable quality at the right time, right place, and fair price. The other responsibilities of the corporation are to improve the passenger satisfaction, standard of living, Comfortless etc.

Table No. 4.4.2
Responsiveness:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Staff are always willing to help Passengers / Customer 137
(36.83) 158
(42.47) 27
(7.26) 13
(3.49) 37
(9.95) 372
(100)
2 Staff provide individualized attention to help Customer 78
(20.97) 184
(49.46) 50
(13.44) 19
(5.11) 41
(11.02) 372
(100)
3 Employee / Corporation always inform people of availability of Services 115
(30.91) 188
(50.54) 33
(8.87) 23
(6.18) 13
(3.49) 372
(100)
4 Employee always inform customers of change in Prices in advance 114
(30.65) 175
(47.04) 41
(11.02) 28
(7.53) 14
(3.76) 372
(100)
5 Employee / Corporation provide timely and efficient Services 202
(54.30) 135
(36.29) 8
(2.15) 11
(2.96) 16
(4.30) 372
(100)
6 Communication with Customers is Clear and Helpful 208
(55.91) 137
(36.83) 10
(2.69) 8
(2.15) 9
(2.42) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Above table shows the employee responsibility towards customer/ passengers. The key factor of the MSRTC is two i.e. employee and passenger. These two factor relationship is more important for the improvement of the business. 42.47 percent employee satisfied and 36.83 percent respondent are said that staff is always willing to help passengers. 49.46 percent satisfied employee agree that staff provide individualized attention to help customer. 50.54 satisfied employees and 30.91 percent highly satisfied employee agree that employee / corporation always inform people available services in bus depot. The MSRTC new services advertised in depot area or new services posters presented and displayed in bus depot area. Otherwise pamphlets prepared and send the different public area. 77.69 percent agree that employee always inform passenger of change in prices in advances. Sometime MSRTC advertised in newspaper for change in prices. 90.59 percent employee agrees that corporations provide timely and efficient services. As per employee opinion do the works time to time but some time unfortunate issues come together their reasons employee let services provided to passengers. MSRTC employee helps to every passenger and good communicate to that passenger hence 92.74 percent employee agrees to communication with passengers is clear and helpful.

Table No. 4.4.3
Comfort:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Bus Condition 187
(50.27) 116
(31.18) 13
(3.49) 15
(4.03) 41
(11.02) 372
(100)
2 Discipline 183
(49.19) 150
(40.32) 5
(1.34) 11
(2.96) 23
(6.18) 372
(100)
3 Cleanliness 178
(47.85) 139
(37.37) 15
(4.03) 20
(5.38) 20
(5.38) 372
(100)
4 Route 155
(41.67) 185
(49.73) 11
(2.96) 9
(2.42) 12
(3.23) 372
(100)
5 Structure / Type of Bus 135
(36.29) 181
(48.66) 20
(5.38) 16
(4.30) 20
(5.38) 372
(100)
6 Bus Internal facility 106
(28.49) 172
(46.24) 26
(6.99) 28
(7.53) 40
(10.75) 372
(100)
7 Ventilation 91
(24.46) 176
(47.31) 38
(10.22) 28
(7.53) 39
(10.48) 372
(100)
8 Noise 57
(15.32) 167
(44.89) 48
(12.90) 41
(11.02) 59
(15.86) 372
(100)
9 Timeliness 268
(72.04) 76
(20.43) 8
(2.15) 9
(2.42) 11
(2.96) 372
(100)
10 Frequency 215
(57.80) 128
(34.41) 13
(3.49) 8
(2.15) 8
(2.15) 372
(100)
11 Co-ordination 202
(54.30) 140
(37.63) 9
(2.42) 13
(3.49) 8
(2.15) 372
(100)
12 Communication 171
(45.97) 168
(45.16) 15
(4.03) 6
(1.61) 12
(3.23) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Comfort is second name is satisfaction. Satisfaction includes various facilities and services. The employee and MSRTC provided various facilities and services to the passengers. The following facilities and services supply for comfortless. These are
It has observed from the above table no. that, as per employee opinion buses are more comfortable, safe and secure. 81.45 percent employee said that bus condition is good. 89.51 percent employee followed the discipline like use dress code at work. 85.22 percent employee said the buses are cleanliness before long route and short route as per driver and conductor convenience buses are washed. Every depot route is determined as per satisfaction of the passenger hence 91.4 percent employee are highly satisfied. Structure of bus or type of bus is good for transportation of passenger. 84.95 percent employee said the structure of bus is innovating as per recent need, satisfaction being hence satisfaction received by the passenger. Bus internal facility increased and innovate time to time hence 74.73 percent employee satisfied for internal facility of the bus. 71.77 percent employee agree to all buses are ventilation free. 60.21 percent respondent opinion buses are not highly generating the noise. 72.04 percent employee Said that buses have travelled at timeliness. As per passenger availability frequency of buses are highly used. 71.04 percent employee agrees and satisfied to the frequency of the buses. Employee some time buses frequency changed by passenger based i.e. yatra, seasonal basis etc. 91.93 percent employee agree to the help and coordinate to each other and 91.13 percent employee agree that well communicate to each other.

3) Towards Employee:
In human resources employee relations may be maintained through corporate social, responsibility practices. Such employee relationship also helps to improve the participation of employees in the fulfillment of corporation vision. It also leads to better involvement of employees. A corporation owes an obligation consist of those employee working in it, such responsibility consist of fair wage and salary, opportunity, bonus, job satisfaction, freedom etc.

Table No. 4.4.4
Employee – Job Satisfaction
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Salary 107
(28.76) 18
(4.84) 24
(6.45) 73
(19.62) 150
(40.32) 372
(100)
2 Allowances 92
(24.73) 70
(18.82) 18
(4.84) 92
(24.73) 100
(26.88) 372
(100)
3 Bonus 38
(10.22) 33
(8.87) 57
(15.32) 84
(22.58) 160
(43.01) 372
(100)
4 Promotion 37
(9.95) 130
(34.95) 75
(20.16) 72
(19.35) 58
(15.59) 372
(100)
Employee satisfaction is utmost significance for employee to happy and gives the best for organization. Satisfied employees remain stick for organization and reduce the turnover. Employee satisfaction leads to positive attitude at workplace.
The employee attitude is dependent some content like salary, allowance, bonus and promotion. Organization can properly do the satisfaction in dependent content then organization does not face many problems. Otherwise its impact on directly and indirectly on its productivity.
The table no. Observe respondent are highly unsatisfied from salary (59.94 percent), allowance (51.61 percent) and bonus (65.59 percent). The division gave promotion to the employees. 44.9 percent respondent satisfied from promotion give the employees.
Table No. 4.4.4
Employee -Job Security
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Permanent 224
(60.22) 145
(38.98) 2
(.54) 0
(0.0) 1
(.27) 372
(100)
2 Temporary 113
(30.38) 134
(36.02) 74
(19.89) 39
(10.48) 12
(3.23) 372
(100)
3 Part Time 20
(5.38) 52
(13.98) 174
(46.77) 98
(26.34) 28
(7.53) 372
(100)
4 Contract 18
(4.84) 48
(12.90) 158
(42.47) 102
(27.42) 46
(12.37) 372
(100)
When we go to work then feel your job secure then there your productivity is best and you are loyal to work. If your job is unsecure then he/ she feel unsecure and not deliver the best of productivity. Herewith overall employee feel the safe in his job its good for employee and organization.

The above table, 99.2 percent respondent feel the secure because all respondents are permanent. Even 66.4 percent respondent satisfied from working as temporary. The opinion of temporary employee we are permanent in forecast, on that optimization he is working in organization and he is satisfied. 73.11 percent part time employees are highly unsatisfied and 69.89 percent contract employee neutral and unsatisfied. These two parameters are not job security given to the employee.
Table No. 4.4.4
Employee – Decision Making
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Authority 219
(58.87) 124
(33.33) 6
(1.61) 14
(3.76) 9
(2.42) 372
(100)
2 Responsibility 184
(49.46) 112
(30.11) 4
(1.08) 37
(9.95) 35
(9.41) 372
(100)
Decision making process employee participation or contribution is significant. In decision making process employee suggestion some instructions, opinions, views etc. Participation of employee in decision making process has resulted in successful value creation of organization. In some time management has power given to employee to take some decision in favor of organization. The employees are appreciable on own decision making.
The above table shows 92.2 percent employee highly satisfied from organization given the authority to take decision on the organization favor. 79.57 percent employee highly satisfied from responsibility given by the corporation. MSRTC is passenger transport service hence if we check authority and responsibility relationship always responsibility higher than authority.
Table No. 4.4.4
Employee – Team effort
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Co-ordination 149
(40.05) 194
(52.15) 9
(2.42) 6
(1.61) 14
(3.76) 372
(100)
2 Communication 127
(34.14) 216
(58.06) 8
(2.15) 9
(2.42) 12
(3.23) 372
(100)
3 Helping Nature 166
(44.62) 180
(48.39) 7
(1.88) 11
(2.96) 8
(2.15) 372
(100)
4 Attitude 131
(35.22) 185
(49.73) 10
(2.69) 17
(4.57) 29
(7.80) 372
(100)
5 Motivation 99
(26.61) 173
(46.51) 25
(6.72) 25
(6.72) 50
(13.44) 372
(100)
Team work or team effort is essential for working as collaboratively. The team effort has taken by employee for completion of corporation vision and goals. Every employee has good contribution of vision and goals. For team effort we need of coordination, communication, helping nature, attitude and motivation.

Every employee helps to other employee hence coordination, communication, helping nature is properly implemented by his duty and require the happiness of job satisfaction. In coordination 92.20 percent, communication 92.20 percent, and helping nature 93.01 percent employee highly satisfied team effort activity. MSRTC also have all these activity promoted by Sports Game, Gathering, Awards, Training etc. In corporation give significance of team effort as equal to significance of employee attitude and motivation. 84.95 percent and 73.12 percent employee highly satisfied for motivation and attitude. Corporation always motivated to the employee for given awards, different services and concession passes etc.
Table No. 4.4.4
Employee – Quality of work Life
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Free to Perform your Duties 73
(19.62) 186
(50.00) 40
(10.75) 31
(8.33) 42
(11.29) 372
(100)
2 Career Prospect 92
(24.73) 127
(34.14) 58
(15.59) 34
(9.14) 61
(16.40) 372
(100)
3 Share Experience 304
(81.72) 60
(16.13) 4
(1.08) 2
(.54) 2
(.54) 372
(100)
4 Working Hours 104
(27.96) 142
(38.17) 19
(5.11) 24
(6.45) 83
(22.31) 372
(100)
Quality of work life is happiness and fulfillment of duties, career prospect, share experience and working hours.
Employees are free to perform his duties its better for corporation. For instance, drivers free to perform driving, it means no any accident, conductors free to perform duties it means good communication to passengers. 69.62 percent employee opinion that employees are free to perform his duties. 58.87 percent employee satisfied from career prospect. In a career prospect employee do work in best manner can awarded by MSRTC. The employees share the experience in MSRTC annual gathering, other peoples and relatives also. 97.85 percent respondent satisfied from the share of experience. 66.13 percent employees opinion is working hours are satisfied.

Table No. 4.4.4
Employee – Health and Safety
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Health Care- Health Checkup Camps 205
(55.11) 113
(30.38) 17
(4.57) 11
(2.96) 26
(6.99) 372
(100)
2 Health Care- Provide Hospital Building 12
(3.23) 19
(5.11) 96
(25.81) 114
(30.65) 131
(35.22) 372
(100)
3 Health Care- Provide Blood Banks 12
(3.23) 38
(10.22) 76
(20.43) 120
(32.26) 126
(33.87) 372
(100)
4 Health Care- Special Care Hospital 65
(17.47) 46
(12.37) 47
(12.63) 76
(20.43) 138
(37.10) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Most of them employee permanent in MSRTC hence 99.2 percent employee highly satisfied.66.4 percent employee in nature of temporary service highly satisfied only for that reason in forecast some people are permanent and Now a day’s more competition face the employee in permanent nature of the service. It is one opportunity to the employee. In Part time service 73.11 percent employee and contract services 69.89 percent employee has neutral and unsatisfied. Part time and contract employee no any forecast opportunity hence those entire employee unsatisfied.
Authority and responsibility give to employee for passenger satisfaction and smoothly doing his duty. 92.20 percent employee and 79.57 percent employee opinion that authority and responsibility given to employee for doing his work.
Every employee helps to other employee as well as passengers hence coordination, communication, helping nature is properly implemented his duty and take the happiness of job satisfaction. In coordination 92.20 percent, communication 92.20 percent, and helping nature 93.01 percent employee highly satisfied doing this activity. MSRTC also have all these activity promoted by Sports Game, Gathering, Awards, Training etc. Employee attitude and motivation is important from the point view of corporation. 84.95 percent and 73.12 percent employee highly satisfied for motivation and attitude. Corporation always motivated to the employee for given awards, different services and concession passes etc.
69.62 percent employee opinion that employees are free to perform his duties. Division not any employee pressurizes to do the work. 58.87 percent employee career prospect in division. Division have good academic employee motivated and promoted. 97.85 percent respondent agrees that employee share the experience of the passenger, relatives and other peoples also.

66.13 percent employee opinion the working hours is good but in reality driver and conductor is not satisfied his working hours. 85.49 percent employee said that health checkup camp annually taken by MSRTC. Hospital building 65.87 percent, Blood Banks 66.13 percent and Special care hospital 57.53 percent employee highly dissatisfied for health care.
Table No. 4.4.5
Employees Skills ; Training ; development:
Employee’s skill, training and development are essential to every corporation. Corporation acquires his vision on the basis of employee knowledge and skill. Employee personality improved by corporation to give training, awareness of new innovations, familiar to new technology etc.
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception  
Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1  
1 Internet Skills 100
(26.88) 52
(13.98) 38
(10.22) 42
(11.29) 140
(37.63) 372
(100)
2 Internet Training 2
(.54) 13
(3.49) 55
(14.78) 97
(26.08) 205
(55.11) 372
(100)
3 Internet Development 2
(.54) 15
(4.03) 53
(14.25) 98
(26.34) 204
(54.84) 372
(100)
4 CC TV Camera Skills 18
(4.84) 41
(11.02) 68
(18.28) 121
(32.53) 124
(33.33) 372
(100)
5 CC TV Camera Training 0
(0.00) 8
(2.15) 82
(22.04) 141
(37.90) 141
(37.90) 372
(100)
6 CC TV Camera Development 9
(2.42) 6
(1.61) 70
(18.82) 134
(36.02) 153
(41.13) 372
(100)
7 E- Ticket System Skills 140
(37.63) 96
(25.81) 31
(8.33) 52
(13.98) 53
(14.25) 372
(100)
8 E- Ticket System Training 83
(22.31) 66
(17.74) 46
(12.37) 92
(24.73) 85
(22.85) 372
(100)
9 E- Ticket System Development 99
(26.61) 45
(12.10) 51
(13.71) 87
(23.39) 90
(24.19) 372
(100)
10 ATM Skills 110
(29.57) 173
(46.51) 19
(5.11) 39
(10.48) 31
(8.33) 372
(100)
11 ATM Training 2
(.54) 13
(3.49) 77
(20.70) 173
(46.51) 107
(28.76) 372
(100)
12 ATM Development 2
(.54) 12
(3.23) 77
(20.70) 164
(44.09) 117
(31.45) 372
(100)
13 SMS Facility on Mobile Skills 108
(29.03) 169
(45.43) 18
(4.84) 46
(12.37) 31
(8.33) 372
(100)
14 SMS Facility on Mobile Training 1
(.27) 7
(1.88) 77
(20.70) 156
(41.94) 131
(35.22) 372
(100)
15 SMS Facility on Mobile Development 4
(1.08) 6
(1.61) 74
(19.89) 158
(42.47) 130
(34.95) 372
(100)
16 E-mail Facility Skills 38
(10.22) 58
(15.59) 56
(15.05) 102
(27.42) 118
(31.72) 372
(100)
17 E-mail Facility Training 3
(.81) 8
(2.15) 72
(19.35) 132
(35.48) 157
(42.20) 372
(100)
18 E-mail Facility Development 5
(1.34) 11
(2.96) 62
(16.67) 127
(34.14) 167
(44.89) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Above table show the MSRTC or division provides skills and training and development to the employee. As per employee opinion Internet skill, training and development not provide to the employee. As per above information Internet skill 48.92 percent, Internet training 81.19 percent and Internet development 81.18 percent employee highly dissatisfied. Similarly, CC TV Camera Skill 65.86 percent, Training 75.80 percent and Development77.15 percent employee said that not provided this facility in division or depot area. Sangli division new E – Ticket System Skill, Training and development provided to the employee specifically conductor and administrative area. E – Ticket System Skill 63.44percent, Training 40.05 percent and development 38.71 Percent employee highly satisfied. Some of the employee knowledge about the ATM. 76.08 percent employee highly satisfied for own skill for ATM. 75.27 percent employee said not any training given by the division who employee known about ATM system and 75.54 percent employee no any development. 74.46 percent employee known about SMS facility on Mobile hence these are highly satisfied but 77.16 percent employee’s opinion about not any training given by division and no any development. Email facility skill 59.14 percent, email facility training 77.68 percent and 79.03 percent employee highly unsatisfied because no any training given by division.

Table No. 4.4.5
Employees Skills ; Training ; development Related to Work
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 On line Work Skills 26
(6.99) 46
(12.37) 56
(15.05) 108
(29.03) 136
(36.56) 372 (100)
2 On line Work Training 2
(.54) 8
(2.15) 62
(16.67) 138
(37.10) 162
(43.55) 372 (100)
3 On line Work Development 6
(1.61) 4
(1.08) 60
(16.13) 137
(36.83) 165
(44.35) 372 (100)
4 Off line Work Skills 303
(81.45) 64
(17.20) 2
(.54) 1
(.27) 2
(.54) 372 (100)
5 Off line Work Training 162
(43.55) 206
(55.38) 1
(.27) 3
(.81) 0
(0.00) 372 (100)
6 Off line Work Development 255
(68.55) 111
(29.84) 2
(.54) 4
(1.08) 0
(0.00) 372 (100)
7 Proper Records Skills 276
(74.19) 91
(24.46) 5
(1.34) 0
(0.00) 0
(0.00) 372 (100)
8 Proper Records Training 154
(41.40) 213
(57.26) 4
(1.08) 0
(0.00) 1
(.27) 372 (100)
9 Proper Records Development 221
(59.41) 147
(39.52) 2
(.54) 1
(.27) 1
(.27) 372 (100)
Figures in brackets are in percentages  (Source: Primary Survey)
In recent employee on duty prepared some offline records. These records submit the division or depot. If these records online submit to division or depot then employee save the time, quick result generated, use paperless procedure, save the environment etc. The innovative techniques are more accurate results generated.

Above table shows the employee work like online work, offline wok, creation of proper records etc. the skills words uses in employees own skill, training words suggest the corporation give training to quality of work and development word uses for skill and training give by the employee then see the development of quality of work of the employee.
As per above data online work skill 65.59 percent, online work training 80.65 percent, online work development 81.18 percent employee majority highly unsatisfied. It means corporation not promoted the online work.
Off line work skill 98.65 percent, off line work training 98.93 percent, offline work development 98.39 percent employee majority highly satisfied. It is known as corporation motivated to offline work skill, training and development.

Corporation very accurate records prepared and stored. As above information proper records skills 98.65 percent, proper records training 98.66 percent and proper records development 98.93 percent employee majority highly satisfied.
Table No. 4.4.7
Employee -Welfare Facilities:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Medical Facility 72
(19.35) 156
(41.94) 16
(4.30) 58
(15.59) 70
(18.82) 372
(100)
2 Canteen Facility 59
(15.86) 131
(35.22) 48
(12.90) 60
(16.13) 74
(19.89) 372
(100)
3 Leave Facility 211
(56.72) 135
(36.29) 9
(2.42) 6
(1.61) 11
(2.96) 372
(100)
4 Rest Room Facility 182
(48.92) 145
(38.98) 5
(1.34) 17
(4.57) 23
(6.18) 372
(100)
5 Lunch Room Facility 7
(1.88) 6
(1.61) 115
(30.91) 114
(30.65) 130
(34.95) 372
(100)
6 Pure Drinking Water Facility 43
(11.56) 155
(41.67) 29
(7.80) 62
(16.67) 83
(22.31) 372
(100)
7 Latrine’s, Urinals, Sanitation Facility 95
(25.54) 216
(58.06) 9
(2.42) 18
(4.84) 34
(9.14) 372
(100)
8 Sports Facility 4
(1.08) 7
(1.88) 111
(29.84) 140
(37.63) 110
(29.57) 372
(100)
9 Library and Reading Room Facility 3
(.81) 5
(1.34) 85
(22.85) 166
(44.62) 113
(30.38) 372
(100)
10 Education Facility 24
(6.45) 78
(20.97) 60
(16.13) 112
(30.11) 98
(26.34) 372
(100)
11 Scholarship Facility 121
(32.53) 71
(19.09) 27
(7.26) 77
(20.70) 76
(20.43) 372
(100)
12 Housing Facility 23
(6.18) 51
(13.71) 85
(22.85) 113
(30.38) 100
(26.88) 372
(100)
13 Uniform and Washing Facility 136
(36.56) 110
(29.57) 15
(4.03) 46
(12.37) 65
(17.47) 372
(100)
14 Free Travel Facility 318
(85.48) 47
(12.63) 3
(.81) 0
(0.00) 4
(1.08) 372
(100)
15 First aid Facility 221
(59.41) 125
(33.60) 4
(1.08) 11
(2.96) 11
(2.96) 372
(100)
16 Provident Fund 175
(47.04) 180
(48.39) 9
(2.42) 2
(.54) 6
(1.61) 372
(100)
17 Pension 122
(32.80) 218
(58.60) 15
(4.03) 9
(2.42) 8
(2.15) 372
(100)
18 Gratuity 136
(36.56) 198
(53.23) 22
(5.91) 11
(2.96) 5
(1.34) 372
(100)
19 Retirement Benefit 152
(40.86) 201
(54.03) 5
(1.34) 9
(2.42) 5
(1.34) 372
(100)
20 Health and Safety 151
(40.59) 183
(49.19) 13
(3.49) 15
(4.03) 10
(2.69) 372
(100)
21 Awards and Rewards 48
(12.90) 121
(32.53) 71
(19.09) 76
(20.43) 56
(15.05) 372
(100)
22 Accidental Benefit 44
(11.83) 148
(39.78) 49
(13.17) 48
(12.90) 83
(22.31) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
It is social responsibility of the corporation to supply welfare facilities of the employee. Welfare facilities setting up of minimum desirable standards and the provision of facilities like health, food, clothing, housing, medical, education, insurance, job security etc. welfare facility is a social concept , so far as it is not related to the individual alone but to his family, neighborhood and community as a whole.

It has observed from the above table that, social responsibility of the corporation to provide welfare facilities of the employee. 61.29 percent employee satisfied for medical facility. Corporation paid medial bill and protect the employees illness. Canteen facility was available all depot area. 51.08 percent employee satisfied canteen facility but some said that canteen facility improve the quality of services. Leave facility available for the employee. 93.01 percent employee satisfied for leave facility. In depot are conductor and drivers rest room facility available hence 87.9 percent employee highly satisfied. As a employee said that lunch room facility not available in depot area. 96.51 percent employee not satisfied. Pure drinking facility available depot area but only 53.23 percent employee satisfied. 83.6 percent employees satisfied for Latrines, Urinals, and Sanitation Facility. As per employee opinion sports facility 97.4 percent, library and reading room facility 97.85 percent, education facility 72.58 percent employee neutral, unsatisfied and highly unsatisfied for these facility. Corporation motivated to employees children education. For the education, corporation has supply scholarship facility hence, 51.62 percent employee satisfied.

80.11 percent employees not satisfied for the housing facility. Corporation not helps us for housing facility. The employee said that Uniform and Washing Facility 66.13 percent, Free Travel Facility 98.11 percent, First aid Facility 93.01 percent, Provident Fund 95.43 percent, Pension 91.4 percent, Gratuity89.79percent, Retirement Benefit 94.89percent,Health and Safety 89.78percent, Awards and Rewards45.53percent, Accidental Benefit 51.61percent, employees majority highly satisfied and satisfied.
4) Towards Government
Now a day’s several laws and regulations used and implemented. It is a management or employee responsibility to conduct the affairs the corporation in accordance the government. In addition all the employee aware the all rules and regulation and properly implement. Government rules regulation and security always protect the passenger and employee. This one has social responsibility of the government.

Table No. 4.4.8
Awareness of Law and Security:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Motor Vehicles Law 195
(52.42) 160
(43.01) 3
(.81) 10
(2.69) 4
(1.08) 372
(100)
2 Motor Transport Workers Law 96
(25.81) 238
(63.98) 24
(6.45) 9
(2.42) 5
(1.34) 372
(100)
3 Payment of Wages 110
(29.57) 191
(51.34) 39
(10.48) 20
(5.38) 12
(3.23) 372
(100)
4 Industrial Dispute Law 62
(16.67) 156
(41.94) 69
(18.55) 46
(12.37) 39
(10.48) 372
(100)
5 The Road Transportation Corporation Law ‘ 182
(48.92) 163
(43.82) 17
(4.57) 9
(2.42) 1
(.27) 372
(100)
There are an increasing number of laws and regulation that require awareness to employees. The employees working in corporation every employee known that which law implemented and which security provided by the corporation. The employees understand the all laws and regulation for working organization. Under the law employee do the work in satisfied. Otherwise he unsecures the law and creates the majority problems. We need of awareness of law and its security.
From the above table shows motor vehicles law 95.43 percent, motor transport workers law 89.79 percent, payment of wages 80.91 percent, industrial dispute law 58.61 percent, the road transportation corporation law 92.74 percent, implementation of law and security 96.51 percent, advantages of law and security 96.77 percent, payment of tax 96.77 percent employees are highly satisfied. It means majority employees known the connected law and security. Its best think of corporation is run by smoothly.

Table No. 4.4.8
Implementation of Law and Security:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Implementation of Law & Security 282
(75.81) 77
(20.70) 3
(.81) 9
(2.42) 1
(.27) 372
(100)
2 Advantages of Law & Security 260
(69.89) 100
(26.88) 3
(.81) 9
(2.42) 0
(0.00) 372
(100)
3 Payment of Tax 225
(60.48) 135
(36.29) 2
(.54) 9
(2.42) 1
(.27) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Corporation not only connected to the Law and security but it is implemented by the corporation. it is significant for corporation and all employee. Implementation of Law and security has fruitful for employee to take some advantages.
From the above table shows the implementation of law and security employees satisfied from implementation of law and security 96.51 percent, advantages of law and security 96.77 percent and payment of tax 96.77 percent.
5) Towards Society:
Corporation is a part of the society and it survives to meet the demands of the society. Societal involvement is significant for development of the corporation. Corporation should contribute to social welfare like Deepawali festival, Ganpati festival, Yatra, trips, weeding festival etc. in every possible way.

Table No. 4.4.9
Employment Generation
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 At Corporation 41
(11.02) 63
(16.94) 163
(43.82) 69
(18.55) 36
(9.68) 372
(100)
2 At Society 176
(47.31) 185
(49.73) 5
(1.34) 4
(1.08) 2
(.54) 372
(100)
The corporation vacant post fills by at corporation or at society. At corporation vacant post fills by employee promotion or transfer. The second option is corporation fills the vacant post by way of Interview, written exam etc.
From the above table no shows the vacant post filled by corporation majority respondent are neutral (43.82 percent. The corporation vacant posts filled by society 97.4 percent respondents are agreed. In other words employees agree from vacant post filled by majority in society and little by at corporation.
Table No. 4.4.9
Society- Services/ Facility
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 3 Deepawali Festival 159
(42.74) 165
(44.35) 12
(3.23) 9
(2.42) 27
(7.26) 372
(100)
4 Ganpati Festival 92
(24.73) 169
(45.43) 32
(8.60) 25
(6.72) 54
(14.52) 372
(100)
5 Trips 208
(55.91) 145
(38.98) 8
(2.15) 6
(1.61) 5
(1.34) 372
(100)
6 Tours 205
(55.11) 156
(41.94) 4
(1.08) 3
(.81) 4
(1.08) 372
(100)
7 Yatra 129
(34.68) 139
(37.37) 22
(5.91) 30
(8.06) 52
(13.98) 372
(100)
8 Weeding Festival 171
(45.97) 183
(49.19) 9
(2.42) 4
(1.08) 5
(1.34) 372
(100)
9 Parcel Facility 139
(37.37) 186
(50.00) 11
(2.96) 17
(4.57) 19
(5.11) 372
(100)
10 Courier Facility 108
(29.03) 186
(50.00) 18
(4.84) 30
(8.06) 30
(8.06) 372
(100)
11 Parking Facility 115
(30.91) 163
(43.82) 17
(4.57) 37
(9.95) 40
(10.75) 372
(100)
12 Cat card facility and passes 155
(41.67) 188
(50.54) 7
(1.88) 8
(2.15) 14
(3.76) 372
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Any Corporation provides some welfare facility to the employees. The MSRTC provide some welfare facility for the society these are as Deepawali festival, Ganpati festival, Trips, Tours, Yatra, weeding festival, parcel facility, courier facility, parking facility and cat card facility and passes etc. All these facilities are supply for the society with concessional rate.
The employees are highly satisfied from Deepawali festival 87.09 percent, Ganpati festival 70.16 percent, Trips 94.89 percent, Tours 97.05 percent, Yatra 72.05 percent, weeding festival 95.16 percent, parcel facility 87.37 percent, courier facility 79.03 percent, parking facility 74.73 percent, cat card facility and passes 92.21 percent
II) Towards Passengers:
1) Towards Environment:
A transport corporation has nothing any importance without the passengers. The survival and growth of corporation depends on passenger’s satisfaction and environmental care. The MSRTC take environmental care towards passengers respected parameters like pollution control, waste management, development of greenery, and energy saving. The corporation should win the satisfaction and environmental care of the passengers. This is possible by following social responsibility parameters these are as
Table No. 4.4.10
Environmental Care: Pollution Control
Sr. No. I agree the Statements of Social Responsibility as There is …….

Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Smoking is prohibited at Bus Station 115
(38.33) 127
(42.33) 8
(2.67) 29
(9.67) 21
(7.00) 300
(100)
2 Care of Garden and Trees planted around the Bus Station 88
(29.33) 152
(50.67) 13
(4.33) 31
(10.33) 16
(5.33) 300
(100)
3 Noise Control at Bus Station 29
(9.67) 48
(16.00) 85
(28.33) 78
(26.00) 60
(20.00) 300
(100)
4 Buses and Bus Station are Neat ; Clean 104
(34.67) 122
(40.67) 19
(6.33) 39
(13.00) 16
(5.33) 300
(100)
Environmental Care is a responsibility of every one. In MSRTC put the efforts from pollution control. A passenger is a one element of to put the efforts from environmental care.
Smoking is prohibited at Bus Station because its impact on passengers health. Hence, awareness purpose different type of board display in depot area. This is one social activity because; numbers of rural passengers are daily smoking. In the above table 38.33 percent passengers are highly satisfied, 42.33 percent passengers are satisfied for smoking prohibited for bus station. All bus depot employees and passengers taken care of Garden and trees planted at bus depot. The bus depot managers’ employees and passengers on 5th June trees are planted at bus area. The bus depot no any special area maintain for Garden hence all the respondent response given to the trees plantation at bus depot. It is 29.33 percent passengers are highly satisfied and 50.67 percent passengers are satisfied for their tree plantation of bus depot. There are numbers of passengers comes across depot area hence noise control it is difficult work. As per above information 28.33 percent passengers are neutral followed by that 26 percent passengers are unsatisfied. In rural area majority peoples preferences given to ST or Bus for transfer one place to another places. In the rural area buses are cheaper transport as compare to private transport. A lot of people or passengers travel at bus hence we need of Buses and bus stations are neat and clean and safeguard. The above table shows that 40.67 percent passengers are satisfied, 34.67 percent passengers also highly satisfied. It is directly agree Buses and Bus Station are Neat & Clean.
Table No. 4.4.10
Environmental Care: Waste Management
Sr. No. I agree the Statements of Social Responsibility as There is …….

Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Wastage of food in Bus Station and at Canteen 19
(6.33) 24
(8.00) 116
(38.67) 97
(32.33) 44
(14.67) 300
(100)
2 Wastage of Water at Bus Station 12
(4.00) 27
(9.00) 100
(33.33) 117
(39.00) 44
(14.67) 300
(100)
3 Wastage of Light and Fan facility at Bus Station 27
(9.00) 53
(17.67) 82
(27.33) 95
(31.67) 43
(14.33) 300
(100)
4 Wastage of Food Packing e.g. bags, covers etc. 12
(4.00) 27
(9.00) 77
(25.67) 126
(42.00) 58
(19.33) 300
(100)
Now a day’s waste management is a broad term from environmental care. The wastages products highly effect from environment. We need of waste management. The bus depot properly manage the waste product its benefit from both passengers and employees. The government and corporation take highly efforts from waste management. In such efforts one activity like we have use different dust bins like “OLA Cachra and Suka Cahara”. This one activity more fruitful from properly destroyed from waste product and so on.

The table no shows perception towards waste management. Canteen is workout in each depot area. This canteen used by employee and passenger for eating food and cold rink. The wastage of food is not properly destroyed by canteen hence 32.33 percent passenger are unsatisfied and 38.67 percent are neutral. The majority depots weaknesses of proper planning of wastage of water hence, 39 percent passengers are unsatisfied and 33.33 percent respondents are neutral. The water planning is necessary because “panni manja jeeven”. In depot places for passengers provides light and fan facility. This facility wasted by sufficient passengers is not available on that particular place. 31.67 percent passengers are unsatisfied and 27.33 percent passengers are neutral from these facility.

Table No. 4.4.10
Environmental Care: Development of Greenery
Sr. No. I agree the Statements of Social Responsibility as There is …….

Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Taking Care of Greenery at Bus Station 141
(47.00) 110
(36.67) 26
(8.67) 13
(4.33) 10
(3.33) 300
(100)
2 Help to Tree Plantation at Bus Station 148
(49.33) 115
(38.33) 28
(9.33) 4
(1.33) 5
(1.67) 300
(100)
3 To create Awareness of Development of Greenery 64
(21.33) 100
(33.33) 53
(17.67) 31
(10.33) 52
(17.33) 300
(100)
Development of greenery is one source for protect environment. There is responsibility of employee as well as passengers to care of greenery. Greenery in depot place attract to the children, passengers, employees etc.
As per above data 47 percent passenger highly satisfied and 36.67 percent passengers satisfied for taking care of greenery at bus area. The passengers are highly appreciated from development of greenery and tree plantation at bus station. Passengers have help to tree plantation at bus station. 49.33 percent respondent highly satisfied and 38.33 percent respondent satisfied form tree plantation program. Even division creates awareness of development of greenery with help of displaying hording, boards, writing thoughts in depot area. 21.33 percent respondent highly satisfied and 33.33 percent respondent satisfied from to create awareness of development of greenery.

Table No. 4.4.10
Environmental Care: Energy Saving
Sr. No. I agree the Statements of Social Responsibility as There is …….

Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Renewable Energy Sources 75
(25.00) 90
(30.00) 69
(23.00) 24
(8.00) 42
(14.00) 300
(100)
2 Paperless Procedure 149
(49.67) 91
(30.33) 27
(9.00) 20
(6.67) 13
(4.33) 300
(100)
3 Eco-friendly product using for Furniture and Building etc. 185
(61.67) 87
(29.00) 12
(4.00) 13
(4.33) 3
(1.00) 300
(100)
4 Training given to Customer about Saving Energy 19
(6.33) 39
(13.00) 84
(28.00) 48
(16.00) 110
(36.67) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
MSRTC has taking care about renewable energy sources. As per above data 25 percent passengers highly satisfied and 30 percent passengers are satisfied from renewable energy sources.

The MSRTC has using the paperless procedure. For instance, the MSRTC are using new machines for issuing ticket to the passengers. The new ticket issuing machine saves the cost as well as paper. Before the ticket issuing machines, no of tickets issued to the passengers and all these tickets after elapsed time wastage of paper. There is no any use paper of ticket. Here 49.67 percent passengers are highly satisfied and 30.33 percent passengers are satisfied from paperless procedure. MSRTC using eco friendly product hence 61.67 percent passengers are highly satisfied and 29 percent passengers are satisfied. The above information MSRTC was not any training given to the passengers to save the energy. 36.67 percent passengers are highly unsatisfied and 28 percent passengers are neutral for save the energy.

2) Towards Customer:
To provide services as per needs and requirement of the passengers and also provides maximum possible satisfaction to passengers by providing lifetime best services like concession on bus fare, assurance, accident benefit, attractiveness of services, ticket booking system etc. The MSRTC win the confidence of the passengers. This is possible by following positive attitude towards passengers.

Table No. 4.4.11
Concession on Bus Fare:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 For Student – Education 199
(66.33) 94
(31.33) 2
(.67) 4
(1.33) 1
(.33) 300
(100)
2 For Student -Examination 163
(54.33) 119
(39.67) 13
(4.33) 3
(1.00) 2
(.67) 300
(100)
3 For Student – Native Places 140
(46.67) 125
(41.67) 19
(6.33) 9
(3.00) 7
(2.33) 300
(100)
4 For Student -Educational Trip 145
(48.33) 129
(43.00) 17
(5.67) 6
(2.00) 3
(1.00) 300
(100)
5 For Student – Tiffin 45
(15.00) 89
(29.67) 122
(40.67) 26
(8.67) 18
(6.00) 300
(100)
6 For Student – Meet Parent when they are ill 95
(31.67) 132
(44.00) 42
(14.00) 26
(8.67) 5
(1.67) 300
(100)
7 Handicapped Person – Senior Citizen, Blind Person/ Student etc. 106
(35.33) 155
(51.67) 22
(7.33) 10
(3.33) 7
(2.33) 300
(100)
8 For Patients – Cancer, Leprosy, T.B. etc. 92
(30.67) 147
(49.00) 32
(10.67) 21
(7.00) 8
(2.67) 300
(100)
9 Freedom Fighters 90
(30.00) 186
(62.00) 12
(4.00) 10
(3.33) 2
(.67) 300
(100)
10 Recognized Press Reporters 79
(26.33) 173
(57.67) 26
(8.67) 13
(4.33) 9
(3.00) 300
(100)
11 Political Leader of Society like MLA’s, MP’s, MLC’s etc. 26
(8.67) 57
(19.00) 103
(34.33) 37
(12.33) 77
(25.67) 300
(100)
12 Dalit Mitra Awards 88
(29.33) 175
(58.33) 27
(9.00) 5
(1.67) 5
(1.67) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
From the above table shows the MSRTC supply concession on bus fare towards passengers. From the point of students and passengers various concession supply by MSRTC. This concession include education (97.66 percent satisfied), Examination (94 percent satisfied), Native places (88.34 percent satisfied), Education trips (91.33 percent satisfied), Tiffin (40.67 percent Neutral), meet parent when they are ill (75.67 percent satisfied). Followed by that handicapped person (87 percent satisfied), for patients (79.67 percent), Freedom fighters (92 percent), recognized press reporters (84 percent), political leader for society (34.33 neutral), Dalit Mitra awards (58.33 percent). From the above concession majority passengers are highly satisfied.
Table No. 4.4.12
Preference to Journey:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 by Bus 206
(68.67) 77
(25.67) 5
(1.67) 3
(1.00) 9
(3.00) 300
(100)
2 by Car 40
(13.33) 144
(48.00) 63
(21.00) 32
(10.67) 21
(7.00) 300
(100)
3 by Train 34
(11.33) 82
(27.33) 108
(36.00) 50
(16.67) 26
(8.67) 300
(100)
4 by Motorcycle 45
(15.00) 125
(41.67) 53
(17.67) 52
(17.33) 25
(8.33) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Journey purpose passengers are preference given to bus, car, train and motorcycle on need, satisfaction and security based. In India most of them people prefer bus for long as well as short distance journey. Bus service in India is very secure, safe and trustable service.
It is seen from above table maximum passenger choice of bus for journey. 68.67 percent passenger’s highly satisfied journey of bus. 48 percent passengers satisfied for journey by car. Followed by those 36 percent passengers are neutral for journey by Train. Maximum passenger has short distance choice the bus, car or motorcycle. By train passengers uses by long distance journey hence majority respondents are neutral. 41.67 percent passengers satisfied for by Motorcycle. Recently short distance journey majority passengers are uses motorcycle.
Table No. 4.4.13
Comparison between MSRTC and Private Transport:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Rate MSRTC 187
(62.33) 79
(26.33) 10
(3.33) 15
(5.00) 9
(3.00) 300
(100)
2 Rate Private 26
(8.67) 92
(30.67) 62
(20.67) 76
(25.33) 44
(14.67) 300
(100)
3 Availability MSRTC Bus 140
(46.67) 101
(33.67) 13
(4.33) 30
(10.00) 16
(5.33) 300
(100)
4 Availability Private Transport 49
(16.33) 104
(34.67) 47
(15.67) 65
(21.67) 35
(11.67) 300
(100)
5 Timing MSRTC 86
(28.67) 79
(26.33) 22
(7.33) 57
(19.00) 56
(18.67) 300
(100)
6 Timing Private 74
(24.67) 152
(50.67) 36
(12.00) 23
(7.67) 15
(5.00) 300
(100)
7 Comfortable MSRTC 142
(47.33) 99
(33.00) 15
(5.00) 26
(8.67) 18
(6.00) 300
(100)
8 Comfortable Private 90
(30.00) 170
(56.67) 23
(7.67) 10
(3.33) 7
(2.33) 300
(100)
9 Cleanliness MSRTC 140
(46.67) 101
(33.67) 18
(6.00) 24
(8.00) 17
(5.67) 300
(100)
10 Cleanliness Private 89
(29.67) 167
(55.67) 22
(7.33) 13
(4.33) 9
(3.00) 300
(100)
11 Crowed MSRTC 71
(23.67) 67
(22.33) 20
(6.67) 97
(32.33) 45
(15.00) 300
(100)
12 Crowed Private 43
(14.33) 193
(64.33) 43
(14.33) 15
(5.00) 6
(2.00) 300
(100)
13 Route MSRTC 139
(46.33) 125
(41.67) 14
(4.67) 18
(6.00) 4
(1.33) 300
(100)
14 Route Private 51
(17.00) 195
(65.00) 31
(10.33) 17
(5.67) 6
(2.00) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Recently MSRTC transport and private transport both of these passengers/ public transport services provided to society. These two public transports crossed by each other for give to highly quality services, satisfaction, security and safety etc. The private transport services attract the passengers for journey. He arrange different plans, policies to passengers prefer private transport services. MSRTC also organize different plans, polices to passengers for given preferences to MSRTC bus services. Actually MSRTC hold on passenger transport services as compare to private transport service.

From the above table shows comparison between the MSRTC and private passenger transport from the different avenues. 62.33 percent passenger highly satisfied for supply rate of MSRTC is very low as compare to private transport. Even buses are quickly available as compare to private transport hence, 46.67 percent passengers opinion is MSRTC buses quickly available for journey. The arrival and departure of time of buses is not accurate. The private transport buses arrival and departure time is very accurate. 75.34 percent passengers are satisfied from private bus transport. The MSRTC buses have more comfortable hence 47.33 percent passengers highly satisfied. The every depot buses are clean. The long distance buses are per trip cleaned hence 46.67 percent passengers are highly satisfied. The crowed of private bus transport is very low. The private transport vehicle limited seats are filled hence 64.33 percent passengers are satisfied. The route of MSRTC is very nicely arranged the management hence 88 percent passengers are highly satisfied.

Table No. 4.4.14
Ticket booking system:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Online Booking System 139
(46.33) 75
(25.00) 44
(14.67) 13
(4.33) 29
(9.67) 300
(100)
2 Mobile Booking System 28
(9.33) 71
(23.67) 111
(37.00) 47
(15.67) 43
(14.33) 300
(100)
3 Single Window System 121
(40.33) 98
(32.67) 35
(11.67) 22
(7.33) 24
(8.00) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
MSRTC provides some services out of which one ticket booking system. This system includes online booking system, mobile booking system and single window system. These systems more fruitful, time are saving and cost saving. Today smart card is used for travel as you like. The MSRTC put step by step computerized system for improvement of quality and satisfaction of the passengers.

From the above table shows the MSRTC ticket booking system. Passengers went into long distance that time used by online booking system, mobile booking system and single window system. The above table depicts the 46.33 percent passengers highly satisfied for online booking system. Passengers are within the minutes booking the seats for journey. Now mobile booking system 37 percent passengers are neutral because passengers are not aware that booking system and currently MSRTC not highly concentrate that facility. Single window system is a traditional system. Passengers are fully aware about this system. 40.33 percent passengers are highly satisfied and 32.67 percent passengers are satisfied for single window system.

Table No. 4.4.15
Assurance
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Passengers Feel Safe 146
(48.67) 121
(40.33) 12
(4.00) 1
(.33) 11
(3.67) 300
(100)
2 Passengers Luggage are Safe 108
(36.00) 131
(43.67) 25
(8.33) 18
(6.00) 18
(6.00) 300
(100)
3 Staff are always Polite 113
(37.67) 116
(38.67) 32
(10.67) 19
(6.33) 20
(6.67) 300
(100)
4 Helping Nature of Staff 100
(33.33) 141
(47.00) 30
(10.00) 20
(6.67) 9
(3.00) 300
(100)
5 Behavior of Staff instills confidence in the Passenger 116
(38.67) 129
(43.00) 31
(10.33) 12
(4.00) 12
(4.00) 300
(100)
Figures in brackets are in percentages (Source: Primary Survey)
Assurance is very significant for MSRTC. The MSRTC wholly system depend of Assurance. The corporation runs by on Assurance. The passengers are given the preference on the basis of Assurance. The assurance of the passengers depending upon passengers are feel safe, passengers luggage are safe, staff are always polite, helping nature of staff and behavior of staff towards passengers.

The above table shows the assurance towards passengers. The MSRTC and employee give assurance to the passengers. As per above information MSRTC give assurance to the passengers hence passengers are feel safe (89 percent highly satisfied), passenger luggage are safe (79.67 percent satisfied), staff are always polite (76.34 percent satisfied), helping nature of staff (47 percent satisfied,) and Behavior of Staff instills confidence in the Passenger (43 percent satisfied).
Table No. 4.4.15
Attractiveness of Services
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Bus Seats are Comfortable 179
(59.67) 85
(28.33) 10
(3.33) 15
(5.00) 11
(3.67) 300
(100)
2 Sufficient Leg Space 153
(51.00) 107
(35.67) 16
(5.33) 15
(5.00) 9
(3.00) 300
(100)
3 Spacious Luggage Racks 118
(39.33) 119
(39.67) 21
(7.00) 21
(7.00) 21
(7.00) 300
(100)
4 Announcement ; Inquiry Cell 94
(31.33) 127
(42.33) 45
(15.00) 15
(5.00) 19
(6.33) 300
(100)
5 Watch on Platform 58
(19.33) 99
(33.00) 62
(20.67) 46
(15.33) 35
(11.67) 300
(100)
6 Weighing Machine 28
(9.33) 72
(24.00) 83
(27.67) 65
(21.67) 52
(17.33) 300
(100)
7 Seating Arrangement at Platform 184
(61.33) 76
(25.33) 14
(4.67) 20
(6.67) 6
(2.00) 300
(100)
8 Wash Room Facility 69
(23.00) 75
(25.00) 52
(17.33) 51
(17.00) 53
(17.67) 300
(100)
9 First aid boxes 36
(12.00) 56
(18.67) 78
(26.00) 72
(24.00) 58
(19.33) 300
(100)
10 Complaint Book 12
(4.00) 33
(11.00) 95
(31.67) 96
(32.00) 64
(21.33) 300
(100)
11 Instruction Board 33
(11.00) 53
(17.67) 82
(27.33) 79
(26.33) 53
(17.67) 300
(100)
12 Bus Time Table Board 30
(10.00) 76
(25.33) 64
(21.33) 75
(25.00) 55
(18.33) 300
(100)
Figures in brackets are in percentages (Source: Primary Survey)
MSRTC face more competition to private passengers transport. For this competition we supply some services to the passenger’s satisfaction. Otherwise passengers are highly attracting the private passengers transport services. MSRTC for passenger’s satisfaction supply some attractive services, some concession policies, new advanced buses like travels, quality of services and so on. MSRTC and employee have preference given to passenger’s satisfaction.
The MSRTC designs the structure of buses passengers are feel seats are comfortable, sufficient luggage space and spacious luggage racks. 59.67 percent passengers feel the bus seats are comfortable and 51 percent passenger’s opinion sufficient leg space. Followed by that 79 percent passengers said that spacious luggage racks provided by buses. Every depot announcement and inquiry cell and watch on platform available for passengers helps. 73.66 percent satisfied passengers agree the announcement and inquiry cell and 33 percent satisfied for watch on platform. Weighing machines available the different depot but 27.67 percent passengers are neutral. The every depot was good seating arrangements at platform. 86.66 percent passengers said that good seating arrangement at platform. Wash room facility available at every depot hence 48 percent passengers are satisfied. First aid boxes, complaint book, instruction board, bus time table board availed in every depot bus passengers are not aware all this thing. The passengers are not concentrating the books and boards. The majority passengers are neutral and unsatisfied. The first aid boxes (50 percent neutral and unsatisfied), complaint book (63.67percent neutral and unsatisfied), instruction board (53.66percent neutral and unsatisfied), bus time table board (25.33 percent satisfied and 25 percent unsatisfied) was services provided to the passengers.
Table No. 4.4.16
Accidental Benefits:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Death (25,000) 52
(17.33) 53
(17.67) 61
(20.33) 73
(24.33) 61
(20.33) 300
(100)
2 Permanent Handicapped (12,500) 19
(6.33) 55
(18.33) 74
(24.67) 95
(31.67) 57
(19.00) 300
(100)
3 Highly Injured (Admitted in Hospital) (10,000) 40
(13.33) 69
(23.00) 58
(19.33) 71
(23.67) 62
(20.67) 300
(100)
4 Simple Injur (Not Admitted in Hospital) (2,000) 70
(23.33) 106
(35.33) 41
(13.67) 48
(16.00) 35
(11.67) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Accidental benefit is given to employees and passengers. Sometime he / his family are depending on to the employee or passengers. Herewith benefit very helpful for he / his family. Corporation supply accidental benefit like death benefit, permanent handicapped benefit, highly injured benefit and simple injured benefit. Corporation is honestly small illness expenditure given to the employee. MSRTC first aid box supply to the depot and attach the every bus.
The above table shows the accidental benefit towards passengers. If accidental death of any passenger that situation MSRTC should give benefit to his family. As per opinion of the passengers this benefit is very low hence 24.33 percent passengers are unsatisfied. The opinion of the passenger about benefit of permanent handicapped person is very low hence 31.67 percent respondents are unsatisfied. As highly injured passengers 23.67 percent respondent are unsatisfied and 23 percent respondent are satisfied for the injured benefit. In other words respondent opinion is neither satisfied nor unsatisfied for the benefit of highly injured. Followed by the simple injured 35.33 percent respondent opinion is satisfied for given the benefit of MSRTC.

3) Towards Employee:
The employee is backbone of every organization. The employee has always aware of his responsiveness. He truly helps to passengers and gives some additional information. The social responsibility of MSRTC towards employee and employee towards passengers was satisfied from the following parameters.

Table No. 4.4.17
Responsiveness:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Staff are always willing to help Passengers / Customer 65
(21.67) 158
(52.67) 28
(9.33) 7
(2.33) 42
(14.00) 300
(100)
2 Staff provide individualize attention to help Customer 59
(19.67) 161
(53.67) 29
(9.67) 14
(4.67) 37
(12.33) 300
(100)
3 Employee / Corporation always inform people of availability of Services 81
(27.00) 157
(52.33) 34
(11.33) 16
(5.33) 12
(4.00) 300
(100)
4 Employee always inform customers of changes in Prices in advance 70
(23.33) 87
(29.00) 54
(18.00) 51
(17.00) 38
(12.67) 300
(100)
5 Employee / Corporation provide timely and efficient Services 80
(26.67) 155
(51.67) 23
(7.67) 17
(5.67) 25
(8.33) 300
(100)
6 Communication with Customers is Clear and Helpful 95
(31.67) 139
(46.33) 22
(7.33) 15
(5.00) 29
(9.67) 300
(100)
Responsiveness is a key factor in developing relationship between employees and passengers. MSRTC mention some responsibilities of employees towards passengers but out of these responsibilities employee prefer some responsibility like help passengers, available of services, changes in price etc.

The above table shows responsiveness towards employees to passengers. The employee is always willing to help passengers. 74.34 percent passengers satisfied from employee willing to help of the passengers. The employee individualizes attention to help passengers. 53.67 percent passengers are satisfied from individualized attention to the passengers. Employee or corporation displays the various boards in availability of services. 79.33 percent passenger opinion about the corporation always informs the passengers. Corporation well prepares the planning of services which will be provided to the passengers and all services provided in timely. 78.34 percent passengers are satisfied from timely and efficient services provided by depot. All depot employees are communication with customer is clear and helpful. As per above information 78 percent passengers are satisfied from communication is helpful and clear.

Table No. 4.4.17
About Information:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 New Bus Route 61
(20.33) 85
(28.33) 56
(18.67) 33
(11.00) 65
(21.67) 300
(100)
2 Change in Bus Time Table 34
(11.33) 48
(16.00) 86
(28.67) 62
(20.67) 70
(23.33) 300
(100)
3 About the New Bus 49
(16.33) 113
(37.67) 57
(19.00) 40
(13.33) 41
(13.67) 300
(100)
4 Change in Transport Law 17
(5.67) 39
(13.00) 93
(31.00) 68
(22.67) 83
(27.67) 300
(100)
5 Awareness of New Policies – Postal and Courier Service 70
(23.33) 134
(44.67) 41
(13.67) 28
(9.33) 27
(9.00) 300
(100)
6 Scholarships 77
(25.67) 91
(30.33) 43
(14.33) 34
(11.33) 55
(18.33) 300
(100)
7 Free Passes 194
(64.67) 88
(29.33) 10
(3.33) 4
(1.33) 4
(1.33) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
The employees give some information to the passengers. These are as Bus route, bus time table, using new buses, about law, postal services, scholarships and free passes. Employees said some information which is connected to passengers like smart card, tour packages, extra buses supply to the different temple festivals, entertainment services available in buses etc.

The employee always informs the passenger about new bus route.48.66 percent passengers opinion is employee inform the passengers. The employee or corporation not informs the passengers change in bus time table. 28.67 percent passengers are neutral from change in bus time table. About the new bus employee give information to the passengers. 37.67 percent employee satisfies from the information about the new bus. Corporation or employees not inform the passengers about change in transport law. 31 percent passengers are neutral and unsatisfied. Corporation or employee awareness created to passengers about new policies related to the postal and courier services. 68 percent passengers satisfied from new postal and courier services. Corporation scholarship and free passes provided to the passengers. Majority of this facility benefited to the students. 56 percent passengers satisfied from scholarship and 64.67 percent passengers highly satisfied from free passes.
4) Towards Government:
The MSRTC have inform and aware the law and security to passengers. It is a social responsibility of MSRTC to implement of rules and regulation. The passengers feel safe from the law and security. The passengers protect the respective rules and regulation.

Table No. 4.4.18
Awareness of Law and Security
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Motor Vehicle Law 114
(38.00) 95
(31.67) 43
(14.33) 31
(10.33) 17
(5.67) 300
(100)
2 The Road Transport Corporation Law 56
(18.67) 112
(37.33) 73
(24.33) 41
(13.67) 18
(6.00) 300
(100)
3 Industrial Dispute Law 30
(10.00) 65
(21.67) 103
(34.33) 56
(18.67) 46
(15.33) 300
(100)
There are an increasing number of laws and regulation that require awareness to passengers. The passengers travel on buses he knows the corporation which law and security provided by us. The law and security bases he takes some benefits from the corporation. Otherwise he loses the benefits.

From the above tables 69.67 percent respondent highly satisfied from motor vehicle law. 37.33 percent passengers known the road transport corporation law. 34.33 percent passengers are neutral from industrial dispute law. Passengers not known to corporation connect or use the industrial dispute law.

Table No. 4.4.18
Implementation of Law and Security
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Implementation of Law and Security 137
(45.67) 103
(34.33) 33
(11.00) 21
(7.00) 6
(2.00) 300
(100)
2 Implementation of Rules and Regulation 145
(48.33) 97
(32.33) 30
(10.00) 21
(7.00) 7
(2.33) 300
(100)
3 Awareness of Payment of Tax 137
(45.67) 112
(37.33) 22
(7.33) 22
(7.33) 7
(2.33) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Corporation not only connected to the Law and security but it is implemented by the corporation. It is significant for corporation and all employees. Implementation of Law and security has fruitful for employee to take some advantages.
The implementation of law and security (80 percent satisfied), implementation of rules and regulations (80.66 percent satisfied), awareness of payment of tax (83 percent satisfied) are implement of law and security hence majority passengers are highly satisfied.

5) Towards Society:
Corporation is a part of the society and it survives to meet the demands of the society. Societal involvement is significant for development of the corporation. Corporation should contribute to social welfare like Deepawali festival, Ganpati festival, Yatra, trips, weeding festival etc. in every possible way.

Table No. 4.4.19
Employment Generation
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 From Corporation 60
(20.00) 65
(21.67) 117
(39.00) 46
(15.33) 12
(4.00) 300
(100)
2 From Society 73
(24.33) 183
(61.00) 25
(8.33) 12
(4.00) 7
(2.33) 300
(100)
The corporation vacant post fills by at corporation or at society. At corporation vacant post fills by employee promotion or transfer. The second option is corporation fills the vacant post by way of Interview, written exam etc.
From the above table shows the perception of the employment generation. Passengers feel the employment generation done from corporation is 39 percent neutral and 21.67 percent satisfied. From the point of view society 61 percent respondent satisfied from employment generation done by on society.

Table No. 4.4.19
Society Services/ Facility:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Deepawali Festival 120
(40.00) 109
(36.33) 29
(9.67) 17
(5.67) 25
(8.33) 300
(100)
2 Ganpati Festival 58
(19.33) 116
(38.67) 64
(21.33) 28
(9.33) 34
(11.33) 300
(100)
3 Trips to Religious Places 144
(48.00) 120
(40.00) 15
(5.00) 16
(5.33) 5
(1.67) 300
(100)
4 Tours 151
(50.33) 127
(42.33) 13
(4.33) 6
(2.00) 3
(1.00) 300
(100)
5 Yatra 104
(34.67) 111
(37.00) 39
(13.00) 17
(5.67) 29
(9.67) 300
(100)
6 Wedding Festival 119
(39.67) 140
(46.67) 17
(5.67) 13
(4.33) 11
(3.67) 300
(100)
7 Parcel Facility 104
(34.67) 136
(45.33) 31
(10.33) 12
(4.00) 17
(5.67) 300
(100)
8 Courier Facility 101
(33.67) 125
(41.67) 35
(11.67) 22
(7.33) 17
(5.67) 300
(100)
9 Parking Facility 80
(26.67) 135
(45.00) 29
(9.67) 29
(9.67) 27
(9.00) 300
(100)
10 Cat card facility and passes 108
(36.00) 136
(45.33) 26
(8.67) 13
(4.33) 17
(5.67) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
Any Corporation provides some welfare facility to the employees. The MSRTC provide some welfare facility for the society these are as Deepawali festival, Ganpati festival, Trips, Tours, Yatra, weeding festival, parcel facility, courier facility, parking facility and cat card facility and passes etc. All these facilities are supply for the society with concessional rate.
The Deepawali festival and Ganpati festival majority passengers travel the one place to other place. The each depot available the maximum buses to that particular festival. 76.33 percent Deepawali festival and 58 percent Ganpati festival passengers are satisfied from the particular facility. The special buses are available for trips, tours, Yatra and wedding festival. The passengers opinion 88 percent passengers satisfied for trips facility, 92.66 percent passengers satisfied for tours, 71.67 percent passengers satisfied for Yatra and 86.37 percent passengers wedding festival. The sangli division under each depot provide parcel facility (80 percent satisfied), courier facility (75.34 percent satisfied), parking facility (45 percent satisfied) and cat card facility and passes (81.33 percent satisfied) . These entire facility depots very nicely supply to the passengers.

Table No. 4.4.20
Implementation of promotion Policies:
Sr. No. I agree the Statements of Social Responsibility as There is ……. Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Awadl Tithe Pravas 116
(38.67) 124
(41.33) 20
(6.67) 18
(6.00) 22
(7.33) 300
(100)
2 Haat Dakhwa Bus Thabwa 133
(44.33) 117
(39.00) 13
(4.33) 21
(7.00) 16
(5.33) 300
(100)
3 Buscha Pravas Sukhi Pravas 132
(44.00) 135
(45.00) 10
(3.33) 12
(4.00) 11
(3.67) 300
(100)
4 Rasta Tithe Bus 146
(48.67) 110
(36.67) 16
(5.33) 14
(4.67) 14
(4.67) 300
(100)
Figures in brackets are in percentages  (Source: Primary Survey)
MSRTC implement promotional policies to passengers. Corporation is totally depending on passengers. Passengers are main source of corporation. Corporation implements some promotional policies like Awadl Tithe Pravas, Haat Dakhwa Bus Thabwa, Buscha Pravas Sukhi Pravas and Rasta Tithe Bus.

It is seen that promotion policies are supplied by MSRTC to the society. 80 percent passengers are satisfied for Awadl Tithe Pravas. 83.33 percent passengers are satisfied for Haat Dakhwa Bus Thabwa. 89 percent passengers are satisfied for Buscha Pravas Sukhi Pravas. 85.34 percent passengers are satisfied for Rasta Tithe Bus.

4.5 Problem faced by MSRTC in Implementation of Social Responsibility:
4.5.1 Introduction:
The corporate sector now days have realized the importance of Corporate Social Responsibility. Every corporation put its all efforts in manufacturing of products and providing services to fulfill the needs of people. A corporation needs active support of society in different ways for succession of corporation planning and social activity. It requires money, workers, managers, entrepreneurs and passengers for managing smoothly business. All these different personalities are belongs to society where without these personalities corporation great trouble. As the society active support in different ways a corporation take some efforts towards society. This responsibility is termed as CSR.

Social awareness, environmental awareness, movement against pollution, passenger’s awareness, and corporate governess leads to the raise of CSR but implementation of these faces by the problems in MSRTC. MSRTC Sangli Division is currently facing several problems inside and outside the corporation in implementation of social responsibility. These problems discussed below.

4.5.2 Passenger Tax burden:
Year Ordinary Buses
17.50 Volvo
5.5 City Bus
3.5
2010-2011 323141743.00 1408983.00 5525003.00
2011-2012 343141743.35 1408983.84 5725003.80
2012-2013 360423467.08 834876.79 6630000.15
2013-2014 386690010.53 461259.10 6775499.17
2014-2015 414213147.513 429962.225 6328320.348
Source: Official Record of MSRTC Sangli Division.

From the above table shows the passengers tax paid by MSRTC to government. The ordinary buses passenger tax paid by MSRTC is 17.50%, Volvo buses 5.5% and city bus 3.5 percent.
The total revenue of MSRTC out of which passenger’s tax paid to government. This tax amount used for MSRTC development or passengers satisfaction it is more beneficial for MSRTC and Passengers. But in reality all this amount paid to government. The government has no any fund issued to MSRTC for development. So majority amount paid to government hence face the various problems of services.

4.5.3 Competition:
MSRTC Private Public Transport
Year Buses Four wheeler Three Wheeler Two Wheeler School Buses
2010-2011 819 46185 8269 352691 74
2011-2012 864 53243 8346 399630 114
2012-2013 908 60508 8766 437266 179
2013-2014 862 68661 7949 478651 326
2014-2015 906 75424 8799 517664 414
Source: Official Record of MSRTC Sangli Division.

Above table shows year wise number of buses and private public transport. In private public transport includes four wheeler, three wheeler, two wheeler vehicles and school buses. The number of buses is very few as compare to private public transport. The lots of private public transport services increased as compare to MSRTC bus services.

The private public transport is main purpose of profit making. This transport charged higher charges from passengers and give well facilities. Private transport take own decision for management, planning, transport services, etc. But we compare those entire things to MSRTC, MSRTC no any employee take own decision, no any one charge higher charges; face the shortage of revenue etc. The MSRTC not give proper facilities to the passengers and passengers are not give preference for MSRTC buses. Majority passengers are attracted to private public transport.
4.5.4 Bus Staff Ratio (On Schedules):
Depots
Year ; Vari. Sangli Miraj Vita Islampur Tasegaon Jat Atpadi Kav.Mah. Shirala Palus
2010-2011 6.04 5.88 5.38 5.42 5.39 5.02 5.48 5.24 4.99 –
Vari. -0.43 -0.49 0.09 – -0.08 -0.23 0.05 -0.07 -0.03 –
2011-2012 6.31 5.97 5.73 5.82 5.76 5.23 5.89 5.65 5.21 –
Vari. 0.27 0.09 0.35 0.4 0.37 0.21 0.41 0.41 0.22 –
2012-2013 6.16 5.88 5.53 5.72 5.50 5.03 5.75 5.59 5.17 –
Vari. -0.15 -0.09 -0.20 -0.10 -0.26 -0.20 -0.14 -0.06 -0.04 –
2013-2014 5.58 5.72 5.27 5.41 5.42 5.18 5.20 5.32 4.77 5.60
Vari. 0.58 0.16 0.26 0.31 0.08 -0.15 0.55 0.27 .04 –
2014-2015 5.43 5.61 5.16 5.38 5.20 5.00 5.53 5.04 4.73 5.33
Vari. -0.15 -0.11 -0.11 -0.03 -0.22 -0.18 0.33 -0.28 -0.04 -0.27
Source: Official Record of MSRTC Sangli Division.

Bus Staff ratio is one of the indicator for judging the performance of the depot through number of schedules and Bus staff. This ratio calculated by depot on month wise. Formula of bus staff ratio is Average daily permanent employee plus daily contract employee divided average schedules. This ratio shows the availability of employee less than or more than as per schedules. In 1981-82 introduce bus staff ratio for reduction of cost of establishment. Bus staff ratio shows the positive ratio as well as negative ratio. Positive ratio shows the excess of employee as per daily schedules and negative ratio shows the shortage of employee. This ratio shows results from social aspect and economic aspect. From the social aspects number of daily schedules as equal to number of employees, higher satisfaction of the employee as well as MSRTC. If availability of employee is less than as compare to number of schedules then higher pressure from employee and availability of employee is more than as compare to schedules then no more pressure from employee but cost of establishment have increased.

As per above table, in the year 2011-2012 and 2013-2014 excess employees have working as per daily schedules. Without hard working employees have taking the salary form MSRTC. MSRTC paid the salary as per rules and regulation but its impact on profit level. Cost of establishment has increased because of wrong management. In 2010-2011, 2012-2013and 2014-2015 shows shortage of employee as per schedules. This situation is more beneficial to MSRTC. Available employees highly worked from daily working. MSRTC save the cost of establishment and increase the profit level. We think another way shortage of employee is not so good because number employee is dissatisfied from hard working. Employees attitude slowly changed and its impact on routine working of MSRTC.
MSRTC maintain balance between schedules and employees. This is more fruitful for employee as well as MSRTC.
4.5.5 Percentage Load Factor:
Depots
Year ; Vari. Sangli Miraj Vita Islampur Tasegaon Jat Atpadi Kav.Mah. Shirala Palus
2010-2011 66.98 63.63 58.31 63.31 60.77 63.13 61.85 56.54 56.52 –
Vari. -2.09 0.02 0.17 1.12 0.65 1.63 1.82 -0.25 0.87 –
2011-2012 64.78 63.11 59.83 63.42 61.38 63.56 63.64 57.00 57.82 –
Vari. -2.20 -0.52 1.52 0.11 0.61 0.43 1.79 0.46 1.30 –
2012-2013 62.40 62.26 58.61 61.33 59.35 60.69 61.56 55.38 57.63 –
Vari. -2.38 -0.85 1.22 2.09 2.03 2.87 2.08 1.62 0.19 –
2013-2014 60.41 60.10 56.98 61.37 56.22 58.10 59.38 54.92 56.34 49.59
Vari. 1.99 2.16 1.63 -0.04 3.13 2.59 2.18 0.46 1.29 –
2014-2015 58.32 58.66 54.95 59.23 52.87 58.05 57.42 53.60 55.31 51.93
Vari. -2.09 -1.44 -2.03 -2.14 -3.35 -0.05 -1.96 -1.32 -1.03 2.34
Min. 58.32 58.66 54.95 59.23 52.87 58.05 57.42 53.60 55.31 49.59
Max. 66.98 63.63 59.83 63.42 61.38 63.56 63.64 57.00 57.82 51.93
Source: Official Record of MSRTC Sangli Division.

Load factor is known as optimum use of fleet. Load factor is the percentage of bus seat kilometers occupied to bus seat kilometers offered during a period by a trip. Also, it is the relation between percentages of actual earning to expected earnings. It is assumed full load includes standing passengers are allowed. For instance, if the bus has 50 seats present and 500 buses utilization, then 25000 seat kilometers offered to the passengers. If out of which passengers utilize only 17700 seat kilometers out of 25000 bus seat kilometers offered, which works out to be 70.80 percent.

As per rules and regulations or norms of MSRTC minimum acquire breakeven point of 80 percent. This point MSRTC no profits no loss basis given the services. Above 80 percent MSRTC considered profit.

Above table reveals the year and depot wise load factor. The table shows the minimum and maximum load factor. In the year 2010 to 2015 on all depot load factor does not goes beyond 80 percent. It means MSRTC supply passengers services on loss basis.
The current year load factor compare to the previous year finding variation. This variation shows positive and negative variation. Positive variation means current load factor is more than previous load factor. The negative variation means current load factor is less than previous year load factor. All depots show the negative load factor in the year 2014-2015. Sangli depot has continuous show negative load factor. The remaining depot (except year 2014-2015) have positive load factor.
The load factors have not achieving the breakeven point because of competition, passenger’s attitude, opinion, expectation, satisfaction and MSRTC services etc. These reasons earning of MSRTC is very low hence its impact on social responsibility of MSRTC.
4.5.6 Rate of Accident (Per Lakh KMs):
MSRTC classified accident into fatal, major and minor depending upon the nature of damage. A fatal accident involves the loss of human life. Major accident is involving the loss of human being or damage of property exceeding Rs 5000. Minor accident is involving simple injured to human being and damage to property exceeding Rs 500 but not exceeding Rs 5000.
Rate of accident calculated as per following formula:
Rate of accident = Total number of Accidents / Total effective kilometers * 100000
MSRTC using above formula each year calculate the rate of accident (per lakh Kms)per year. This rate of accident shows no of accidents in effective kilometers. MSRTC care about this rate of accident because passengers trust decreased if accidents are increased. This rate is lowest from safe of human being and trust of MSRTC services.

Depots
Year & Vari. Sangli Miraj Vita Islampur Tasegaon Jat Atpadi Kav.Mah. Shirala Palus
2010-2011 0.20 0.19 0.09 0.13 0.11 0.20 0.12 0.12 0.12 –
2011-2012 0.15 0.17 0.15 0.09 0.15 0.15 0.09 0.16 0.16 –
2012-2013 0.12 0.17 0.21 0.11 0.09 0.14 0.12 0.11 0.12 –
2013-2014 0.15 0.16 0.19 0.17 0.15 0.10 0.15 0.26 0.10 0.11
2014-2015 0.13 0.12 0.14 0.14 0.11 0.09 0.08 0.12 0.14 0.17
Min. 0.12 0.12 0.09 0.09 0.09 0.09 0.09 0.11 0.10 0.11
Max. 0.20 0.19 0.21 0.17 0.15 0.20 0.15 0.26 0.16 0.17
Source: Official Record of MSRTC Sangli Division.

Table no shows the rate of accidents from all depots in the year 2010 to 2015. The rate of accident have not constant all depots and defined years. The minimum rate of accident maintained by Vita, Islampur, Tasegaon, Jat and Atpadi depots. The maximum rate of accident is Sangli, Kavathemahankal, Palus amd Miraj depots. The maximum rate of accident controlled by MSRTC to give proper training to employees, otherwise passengers are not trusted Bus drivers. It is direct impact on MSRTC revenue. Responsibility of MSRTC to has control rate of accidents major, minor and fatal. Even bus service is providing zero rates of accidents. MSRTC service is direst connected to human being.

4.5.7 New Skill, Training and Development
New skill, training and development are essential part of good quality of services. New skill is known as employees self acquire the primary new skills like internet skill, ATM skill, E-mail skill, CCTV Camera Skill, SMS facility on Mobile etc. MSRTC also need to aware all these skills to employee because new skill improved the personality and quality of service and corporation recently take high efforts for computerization of whole system.

Training is significant contribution to every work. Training has aware the employee for new knowledge, new techniques, new methods etc. Trained employees confidently supply the quality of services to the passengers. New joined employees firstly take the training of his work and then he followed by his duty. Corporation also provides the training of new employee, mechanical employee, conductors, drivers and administrators. But employees are not satisfied from given training. The employees level of perception corporation focus on give more period from training because day to day new advanced problems and technology come together. This is short period of trainings in not more helpful for doing work.

Employee development is important for quality of work and expansion of corporation. Employee development is a joint initiative of the employee and owner/corporation to upgrade the existing skill, technology, and knowledge.

Sr. No. Statement of Social Responsibility Level of Perception  
Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1  
1 Internet Skills 100
(26.88) 52
(13.98) 38
(10.22) 42
(11.29) 140
(37.63) 372
(100)
2 Internet Training 2
(.54) 13
(3.49) 55
(14.78) 97
(26.08) 205
(55.11) 372
(100)
3 Internet Development 2
(.54) 15
(4.03) 53
(14.25) 98
(26.34) 204
(54.84) 372
(100)
4 CC TV Camera Skills 18
(4.84) 41
(11.02) 68
(18.28) 121
(32.53) 124
(33.33) 372
(100)
5 CC TV Camera Training 0
(0.00) 8
(2.15) 82
(22.04) 141
(37.90) 141
(37.90) 372
(100)
6 CC TV Camera Development 9
(2.42) 6
(1.61) 70
(18.82) 134
(36.02) 153
(41.13) 372
(100)
7 ATM Training 2
(.54) 13
(3.49) 77
(20.70) 173
(46.51) 107
(28.76) 372
(100)
8 ATM Development 2
(.54) 12
(3.23) 77
(20.70) 164
(44.09) 117
(31.45) 372
(100)
9 SMS Facility on Mobile Training 1
(.27) 7
(1.88) 77
(20.70) 156
(41.94) 131
(35.22) 372
(100)
10 SMS Facility on Mobile Development 4
(1.08) 6
(1.61) 74
(19.89) 158
(42.47) 130
(34.95) 372
(100)
11 E-mail Facility Skills 38
(10.22) 58
(15.59) 56
(15.05) 102
(27.42) 118
(31.72) 372
(100)
12 E-mail Facility Training 3
(.81) 8
(2.15) 72
(19.35) 132
(35.48) 157
(42.20) 372
(100)
13 E-mail Facility Development 5
(1.34) 11
(2.96) 62
(16.67) 127
(34.14) 167
(44.89) 372
(100)
Source: Primary Survey
From the above table clearly shows the MSRTC employees are unsatisfied and highly unsatisfied about new skill, training and development. MSRTC face difficulties for to improve the employee skill, supply of training and on any development of the employee. As per economic survey of MSRTC has not sufficient revenue to expedite the new skill and training. MSRTC faces the crisis of private competition to improve the revenue.
4.5.8 Satisfaction of employees
Employee job satisfaction was more fruitful for MSRTC. MSRTC try to satisfaction of the employee to provide some welfare facility. Now a day employee expectation increased but MSRTC revenue decreased hence MSRTC not completed employee expectation. So corporation is take steps to supply of some welfare facilities for employee satisfactions. Now a study researcher discovers salary, allowance, bonus is paid by employees but employees are highly unsatisfied. Even, social responsibility of MSRTC to provide own Hospital Building, Blood Bank, and Special care hospital towards employee but not any facility provided to employees. So satisfaction of the employees is not properly completed by MSRTC.

Sr. No. Statement of Social Responsibility Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Salary 107
(28.76) 18
(4.84) 24
(6.45) 73
(19.62) 150
(40.32) 372
(100)
2 Allowances 92
(24.73) 70
(18.82) 18
(4.84) 92
(24.73) 100
(26.88) 372
(100)
3 Bonus 38
(10.22) 33
(8.87) 57
(15.32) 84
(22.58) 160
(43.01) 372
(100)
4 Part Time 20
(5.38) 52
(13.98) 174
(46.77) 98
(26.34) 28
(7.53) 372
(100)
5 Contract 18
(4.84) 48
(12.90) 158
(42.47) 102
(27.42) 46
(12.37) 372
(100)
6 Health Care- Provide Hospital Building 12
(3.23) 19
(5.11) 96
(25.81) 114
(30.65) 131
(35.22) 372
(100)
7 Health Care- Provide Blood Banks 12
(3.23) 38
(10.22) 76
(20.43) 120
(32.26) 126
(33.87) 372
(100)
8 Health Care- Special Care Hospital 65
(17.47) 46
(12.37) 47
(12.63) 76
(20.43) 138
(37.10) 372
(100)
Source: Primary Survey
4.5.9 Welfare Facilities:
It is social responsibility of the corporation to supply welfare facilities of the employee. Welfare facilities setting up of minimum desirable standards and the provision of facilities like health, food, clothing, housing, medical, education, insurance, job security etc. welfare facility is a social concept , so far as it is not related to the individual alone but to his family, neighborhood and community as a whole. In a MSRTC number of employees doing his duty but corporation all welfare facility not supply to everyone because this is not favorable to MSRTC. Then some of the Welfare facility provided to specific employee which is higher authority and responsibility. The following table shows about welfare facility.

Sr. No. Statement of Social Responsibility Level of Perception Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied Total
5 4 3 2 1 1 Lunch Room Facility 7
(1.88) 6
(1.61) 115
(30.91) 114
(30.65) 130
(34.95) 372
(100)
2 Sports Facility 4
(1.08) 7
(1.88) 111
(29.84) 140
(37.63) 110
(29.57) 372
(100)
3 Library and Reading Room Facility 3
(.81) 5
(1.34) 85
(22.85) 166
(44.62) 113
(30.38) 372
(100)
4 Education Facility 24
(6.45) 78
(20.97) 60
(16.13) 112
(30.11) 98
(26.34) 372
(100)
5 Housing Facility 23
(6.18) 51
(13.71) 85
(22.85) 113
(30.38) 100
(26.88) 372
(100)
Source: Primary Survey
As per above table observation MSRTC supply the welfare facility but maximum employee not satisfied for these are Lunch Room Facility, Sports Facility, Library and Reading Room Facility, Education Facility and Housing facility.

4.5.10 Satisfaction of private Vehicles and MSRTC:
Globalization and privatization Public road transport and private road transport competition day to day increased. Private road transport gives good quality of services to the passenger hence, Passengers now a day’s attract to private road transport. From the following table show the why passenger attract to private road transport not MSRTC.

MSRTC and Private transport factor which is the Better
Highly Satisfied Satisfied Neutral Unsatisfied Highly Unsatisfied
5 4 3 2 1
 Timing
  MSRTC 86
(28.67) 79
(26.33) 22
(7.33) 57
(19.00) 56
(18.67)
Private 74
(24.67) 152
(50.67) 36
(12.00) 23
(7.67) 15
(5.00)
 
 Comfortable MSRTC 142
(47.33) 99
(33.00) 15
(5.00) 26
(8.67) 18
(6.00)
Private 90
(30.00) 170
(56.67) 23
(7.67) 10
(3.33) 7
(2.33)
 
 Cleanliness MSRTC 140
(46.67) 101
(33.67) 18
(6.00) 24
(8.00) 17
(5.67)
Private 89
(29.67) 167
(55.67) 22
(7.33) 13
(4.33) 9
(3.00)
 
 Crowed MSRTC 71
(23.67) 67
(22.33) 20
(6.67) 97
(32.33) 45
(15.00)
Private 43
(14.33) 193
(64.33) 43
(14.33) 15
(5.00) 6
(2.00)
 Route
  MSRTC 139
(46.33) 125
(41.67) 14
(4.67) 18
(6.00) 4
(1.33)
Private 51
(17.00) 195
(65.00) 31
(10.33) 17
(5.67) 6
(2.00)
Source: Primary Survey
Above table show MSRTC and private road transport which is better quality of services give to passengers. As per timing, comfortable, cleanliness crowed and route services compare to MSRTC to private road transport, private road transport are highly satisfied. It means better services provided by the private road transport as compare to MSRTC services. MSRTC give the services but not quality of services.

4.5.11 Burden of government rules and regulation
MSRTC face the problems of government rules and regulation. The government not raises funds for material tax, passenger’s tax, motor vehicle tax etc. however all payments made by MSRTC. The MSRTC received total revenue out of which paid different tax to the government as per rules and regulation. The MSRTC buses travel different villages and cities that time MSRTC paid Road Tax as per government rules and regulation. The scope of decision making is as a government rules and regulation. So government strictly followed rules and regulation hence MSRTC face the problems of expansion of welfare facilities, job satisfaction, development of MSRTC etc.

4.5.12 Non economic corporation
MSRTC is non economic corporation doing passenger road transport service towards society. MSRTC goes on no profit no loss basis. MSRTC no charge higher price to the Passenger hence earning is very low, however corporation not gives higher facilities to the passengers and employees. These reasons MSRTC not fulfill the partial social responsibilities towards employees and passengers. This reason MSRTC categorized by non economic corporation.
4.5.13 Conditions of Road
MSRTC determine good vision for society. There is a one vision of MSRTC to connect every village at bus Service. The corporation establishes district level division and these divisions under establish some depot and then villages connect bus services. Where, all villages road condition are not so good hence MSRTC widely expenditure of the maintenance of the buses. MSRTC try to supply bus services to every village every passenger but physical resources and government support are not so good hence MSRTC face the Problem of supply services.

4.5.14 Attitude of employee and passengers
Attitude of the employee and passenger is very significant for every business. Every corporation is depending of these two pillars. If these two pillars attitude is changed then corporation face so many problems. As based on employee and passenger’s attitude, corporation was smoothly working his business. It was observed the MSRTC few years ago he doing good job but passengers expectation and employee expectation are changed. MSRTC reliability also changed. So, good attitude of employees and passengers is very essential for every corporation.

4.6 Hypotheses Testing:
1. There is positive relationship between social responsibility and protection of natural
environment.

2. There is positive relationship between social responsibility and Customer’s Satisfaction.

3. There is positive relationship between social responsibility and employee Satisfaction.

4. There is positive relationship between social responsibility and Government policy.

5. There is positive relationship between social responsibility and Society Expectations.

The above stated hypotheses are reformulated for the sake of its testing.

1)H0: MSRTC unable to extend their social responsibility towards natural
environment protection.

H1: MSRTC extend their social responsibility towards natural environment
protection.

2) H0: MSRTC unable to extend their social responsibility towards customer
satisfaction.

H1: MSRTC extend their social responsibility towards customer satisfaction.

3)H0: MSRTC unable to extend their social responsibility towards employee
satisfaction.

H1: MSRTC extend their social responsibility towards employee satisfaction.

4)H0: MSRTC unable to extend their social responsibility towards government
policy.

H1: MSRTC extend their social responsibility towards government policy.

5)H0: MSRTC unable to extend their social responsibility towards society
expectations.

H1: MSRTC extend their social responsibility towards society expectations.

Towards Customer/ Passenger
Hypotheses: 1
H0: MSRTC unable to extend their social responsibility towards protection of natural
environment
H1: MSRTC extend their social responsibility towards natural environment protection.

Protection of natural environment has been assessed using four categories viz. Environmental Care- Pollution Control, Waste Management, Development of Greenery and Energy Saving, these categories enveloped 15 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Pollution Control 51.149 299 .000 10.39333 9.9935 10.7932
Waste Management 30.376 299 .000 6.19333 5.7921 6.5946
Development Greenery 58.511 299 .000 7.83000 7.5667 8.0933
Energy Saving 62.912 299 .000 10.40667 10.0811 10.7322
It has observed from the above table sig. (2tailed) value is 0.000 for entire four categories in natural environment protection, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards natural environment protection.

Hypotheses: 2
H0: MSRTC unable to extend their social responsibility towards customer satisfaction.

H1: MSRTC extend their social responsibility towards customer satisfaction.

Customer Satisfaction has been assessed using six categories viz. Concession on bus fare, preference to journey, ticket booking system, assurance, attractiveness of services and accident benefits, these categories enveloped 40 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Concession on Bus Fare 136.780 299 .000 44.19667 43.5608 44.8325
Preference to Journey 74.389 299 .000 10.59667 10.3163 10.8770
Ticket Booking System 44.193 299 .000 6.82000 6.5163 7.1237
Assurance 72.628 299 .000 16.28333 15.8421 16.7245
Attractiveness of Services 77.300 299 .000 37.08000 36.1360 38.0240
Accident Benefits 34.377 299 .000 7.76000 7.3158 8.2042
It has observed from the above table sig. (2tailed) value is 0.000 for entire six categories in customer satisfaction, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards customer satisfaction.

Hypotheses: 3
H0: MSRTC unable to extend their social responsibility towards employee satisfaction.

H1: MSRTC extend their social responsibility towards employee satisfaction.

Employee Satisfaction has been assessed using two categories viz. Responsiveness and about information, these categories enveloped 13 numbers of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Responsiveness 60.936 299 .000 18.23667 17.6477 18.8256
About Information 61.109 299 .000 19.14333 18.5268 19.7598
It has observed from the above table sig. (2tailed) value is 0.000 for entire two categories in employee satisfaction, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards employee satisfaction.

Hypotheses: 4
H0: MSRTC unable to extend their social responsibility towards government policy.

H1: MSRTC extend their social responsibility towards government policy.

Government Policy has been assessed using one categories viz. Law and security, these categories enveloped 6 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Law and Security 74.983 299 .000 18.76000 18.2676 19.2524
It has observed from the above table sig. (2tailed) value is 0.000 for entire one category in government policy, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards government policy.

Hypotheses: 5
H0: MSRTC unable to extend their social responsibility towards society expectations.
H1: MSRTC extend their social responsibility towards society expectations.

Society expectation has been assessed using three categories viz. Employment generation, society-services /facility and implementation of promotion policies, these categories enveloped 16 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Employment Generation 37.022 299 .000 3.39333 3.2130 3.5737
Society Services Facility 90.094 299 .000 35.63333 34.8550 36.4117
Implementation of Promotion Policies 65.361 299 .000 12.49667 12.1204 12.8729
It has observed from the above table sig. (2tailed) value is 0.000 for entire three categories in Society expectation, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards government policy.

Towards Employee
Hypotheses: 1
H0: MSRTC unable to extend their social responsibility towards protection of natural
environment.

H1: MSRTC extend their social responsibility towards natural environment protection.

Protection of natural environment has been assessed using four categories viz. Environmental Care- Pollution Control, Solid Waste Management, Development of Greenery and Energy Saving, these categories enveloped 21 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Pollution Control 54.761 371 .000 7.91667 7.6324 8.2009
Solid waste Management 69.626 371 .000 11.94624 11.6088 12.2836
Development of Greenery 77.395 371 .000 9.38710 9.1486 9.6256
Energy Saving 131.379 371 .000 35.38172 34.8522 35.9113
It has observed from the above table sig. (2tailed) value is 0.000 for entire four categories in natural environment protection, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards natural environment protection.

Hypotheses: 2
H0: MSRTC unable to extend their social responsibility towards customer satisfaction.

H1: MSRTC extend their social responsibility towards customer satisfaction.

Customer Satisfaction has been assessed using two categories viz. Responsiveness and comfort, these categories enveloped 18 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Responsiveness 84.187 371 .000 20.24462 19.7718 20.7175
Comfort 103.674 371 .000 45.18280 44.3258 46.0398
It has observed from the above table sig. (2tailed) value is 0.000 for entire two categories in customer satisfaction, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards customer satisfaction.

Hypotheses: 3
H0: MSRTC unable to extend their social responsibility towards employee satisfaction.

H1: MSRTC extend their social responsibility towards employee satisfaction.

Employee Satisfaction has been assessed using seven categories viz. Job satisfaction, Job Security, Decision Making, Team Effort, Quality of Work Life, Health and Safety, Welfare Facilities, these categories enveloped 45 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Job Satisfaction 27.204 371 .000 6.76882 6.2796 7.2581
Job Security 73.188 371 .000 9.92473 9.6581 10.1914
Decision Making 49.933 371 .000 4.42742 4.2531 4.6018
Team Effort 83.127 371 .000 16.37097 15.9837 16.7582
Quality of Work Life 65.008 371 .000 11.20968 10.8706 11.5488
Health and Safety 45.070 371 .000 7.03495 6.7280 7.3419
Welfare Facilities 130.850 371 .000 72.37903 71.2913 73.4667
It has observed from the above table sig. (2tailed) value is 0.000 for entire seven categories in employee satisfaction, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards employee satisfaction.

Hypotheses: 4
H0: MSRTC unable to extend their social responsibility towards government policy.

H1: MSRTC extend their social responsibility towards government policy.

Government Policy has been assessed using two categories viz. Law and security and implementation of law and security, these categories enveloped 8 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Law and Security 103.242 371 .000 16.32796 16.0170 16.6389
Implementation of Law and Security 88.278 371 .000 5.18548 5.0700 5.3010
It has observed from the above table sig. (2tailed) value is 0.000 for entire two categories in government policy, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards government policy.

Hypotheses: 5
H0: MSRTC unable to extend their social responsibility towards society expectations.

H1: MSRTC extend their social responsibility towards society expectations.

Society expectation has been assessed using two categories viz. Employment generation, society-services /facility, these categories enveloped 12 number of variables. The mean score of variables come under every category has been calculated and one sample’t’ test test has been worked out for hypothesis testing.

One-Sample Test
Test Value = 4
Parameters t df Sig. (2-tailed) Mean Difference 95% Confidence Interval of the Difference
Lower Upper
Employment Generation 48.503 371 .000 3.43280 3.2936 3.5720
Services/Facility 114.867 371 .000 36.68011 36.0522 37.3080
It has observed from the above table sig. (2tailed) value is 0.000 for entire two categories in Society expectation, hence a null hypothesis is rejected and an alternative hypothesis is accepted that there is MSRTC extend their social responsibility towards government policy.

References:
Annual Administration Report of MSRTC of Sangli Division, 2010 -2015
CHAPTER – V
FINDING, SUGGESTIONS & CONCLUSION
5.1 INTRODUCTION
5.2 GENERAL FINDING
5.3 SPECIFIC FINDING
5.4 HYPOTHESIS TESTING
5.5 SUGGESTIONS
5.6 CONCLUSION
CHAPTER – V
FINDING, SUGGESTIONS & CONCLUSION
5.1 Introduction:
This chapter deals with finding, suggestion and conclusion. Based on findings few suggestions have been proposed for improving the corporate social responsibilities of the MSRTC.

Conclusion is concluded on the basis of data analysis, finding and general observations during the research study.

The findings are presented in following sections.

5.2 Demographic finding
5.2.1 Demographic finding for Employee:
5.2.1.1 Age wise distribution of employees:
Total 372 respondents out of .3 percent respondents are lies between the age group of 0 to 20, while 56.5 percent respondents are lies between 20 to 40 age group and 43.3 percent respondents are lies between 40 to 60 age groups. The 20 to 40 age group is more sensitive or young age group from Sangli division.

5.2.1.2Education wise Distribution employees:
Out of total respondent 15.9 percent employee are SSC, 25.3 percent employee are HSC, 19.1 percent employee are BA, 5.4 percent employee are B.Com,4.00 percent employee are MA, .8 percent employee are M.Com, 20.2 percent employee are ITI, 9.4 percent employee are Other.
5.2.1.3Designation wise Distribution of Employees:
Out of totals respondents 32.3 percent are Drivers, 33.6 percent are conductors, 5.4 percent are supervisor staff, 7.5 percent are clerical staff, .5 percent are officers, and 20.7 percent are mechanical staff.
5.2.1.4 Experience wise distribution of employees:
It is found that 0 to 10 class 172 respondents are highly experienced followed by that 10 to 20 class 91 respondents are experienced. While 20 to 30 class 82 respondents are experienced. Finally 30 to 40 class 27 respondents are experienced. As per above table revels that no more experience employee in MSRTC but some of the employee before joining of MSRTC same work do in private sector. Hence, 46.2 percent employee covered in first (0 to 10) class.

5.2.1.5 Nature of service wise distribution of employees:
It is found that 99.7 percent employees are permanent and .3 percent employees are temporary.

5.2.1.6 Summary of the Demography:
It is noted that summery of the demography shows the Designation of the employee, Age of the employee, Education of the employee and experience of the employee.
5.2.2 Demographic finding for Passengers:
5.2.2.1 Number of Depot:
It is noted that Passengers were taken in equal distribution from each depot of MSRTC.

5.2.2.2 Gender wise distribution of Passengers:
It is observed from selected respondent 70.3 percent male passengers and 29.7 percent female passengers are travel to bus.
5.2.2.3 Age wise Distribution of Passengers:
Out of total respondent 27.3 percent employee belong to 0 to 20 group followed by that 46 percent passenger belong 20 to 40 age group. 23.7 percent passenger belongs to 40 to 60 age class. Only 3 percent passenger belongs to 60 to 80 age class. It has observed that a majority sample is of younger which is group of 20 to 40 years.

5.2.2.4 Education wise distribution of Passengers:
It is observed from 300 selected passengers out of 12.7 percent SSC, 19.3 percent HSC, 14 percent BA, 9 percent B.com, 2.3 percent MA, 1.3 percent M.Com and 41.3 percent passengers are other education taken. Other education include as below SSC education, Science education, Doctors Education, Engineers education and teacher’s education etc.

5.2.2.5 Occupation wise distribution of Passengers:
It is noted that 19 percent are farmers, 26 percent are serviceman, 37 percent student, 4.3 percent businessmen and 13.7 percent other passengers. Other passengers are known as labor, helper, fabricator, centering shopkeeper, house wife etc.
5.2.2.6 Regular Customer wise distribution of passengers:
Out of total respondent 69.3 percent passenger regularly travels in bus and 30.7 percent do not use bus but he uses private vehicles.
5.2.2.7 Type of bus wise distribution of passengers:
It is found that majority respondents have preference given to the ordinary bus service. 87.3 percent respondent preference given to the ordinary buses and remaining respondent travel parivartan bus, Asid bus, Shivanari bus, Sheetal bus, city bus and Mini bus. Ordinary buses travel nearby all villages to the city and good contribution to the passenger transport.

5.3 Frequency distribution finding:
5.3.1 Frequency distribution finding for Employee:
5.3.1.1Towards Environment:
5.3.1.1.1 Environmental Care – Pollution Control
While studying pollution control it has observed 82.53 percent respondent highly satisfied from control on air pollution and 68.28 percent respondents highly satisfied from control on noise pollution. The PUC test has using the each bus engine from to control the pollution.

5.3.1.1.2 Environmental Care- Solid Waste Management
It is find out division implement solid waste management. 70.7 percent respondent satisfied from recycling of waste material and 91.67 percent respondent highly satisfied from MSRTC using Zero defect technique buses. The division collects the waste material and sale to reformulated industry hence 80.10 percent respondent agreed form utilization of waste management.

5.3.1.1.3 Environmental Care- Development of Greenery
It is observed that 88.71 percent employee satisfied from division taken care of optimum utilization garden area of depot. 93.55 percent respondent highly satisfied from division tree plantation programe implemented by our area of depot. 30.65 percent employee unsatisfied from division not highly contribution of arrange environmental awareness program. 31.18 percent employee has not known to division implement any environmental awareness program. 70.96 percent perception of employee has unsatisfied form training given to save the greenery.

5.3.1.1.4 Environmental Care- Energy Saving
It is found that 67.47 percent employees satisfied from division taken some steps for using renewable sources. 89.51 percent employee highly satisfied form paperless procedure followed by division. 66.4 percent respondent highly satisfied from e – communication. The division has using the eco friendly product for construction of building, furniture and so on. 96.5 percent respondent highly satisfied for using eco friendly product. The solar system can use in divisional or depot area respondents are (25.81 percent) neutral and (35.22 percent) highly unsatisfied. 62.09 percent respondent satisfied from division give training to employees. Majority employees especially drivers switch off the buses at signal point hence respondent agree the 81.18 are highly satisfied. The sometime switch off bus directly supports for control the pollution and save the environment. 94.65 percent respondent highly satisfied from division taken steps from bus engine oiled and repaired. The bus drivers have taken care of bus tires and tubes. The bus tire and tubes is a significant part of bus. 94.09 percent employee highly satisfied from bus tire tube properly utilized and controls the waste of tire and tubes. The division remold the tire and tubes and uses for buses. 84.68 percent respondent highly satisfied form improved awareness among people towards save environment.

5.3.1.2Towards Customers:
5.3.1.2.1 Responsiveness:
According to responsiveness 42.47 percent employee satisfied and 36.83 percent respondent are said that staff is always willing to help passengers. 49.46 percent satisfied employee agree that staff provide individualized attention to help customer. 50.54 satisfied employees and 30.91 percent highly satisfied employee agree that employee / corporation always inform people available services in bus depot. 77.69 percent agree that employee always inform passenger of change in prices in advances. 90.59 percent employee agrees that corporations provide timely and efficient services. As per employee opinion do the works time to time but some time unfortunate issues come together their reasons employee let services provided to passengers. MSRTC employee helps to every passenger and good communicate to that passenger hence 92.74 percent employee agrees to communication with passengers is clear and helpful.

5.3.1.2.2 Comfort:
As per employee opinion buses are more comfortable, safe and secure. 81.45 percent employee said that bus condition is good. 89.51 percent employee followed the discipline like use dress code at work. 85.22 percent employee said the buses are cleanliness before long route and short route as per driver and conductor convenience buses are washed. Every depot route is determined as per satisfaction of the passenger hence 91.4 percent employee are highly satisfied. Structure of bus or type of bus is good for transportation of passenger. 84.95 percent employee said the structure of bus is innovating as per recent need, satisfaction being hence satisfaction received by the passenger. Bus internal facility increased and innovate time to time hence 74.73 percent employee satisfied for internal facility of the bus. 71.77 percent employee agree to all buses are ventilation free. 60.21 percent respondent opinion buses are not highly generating the noise. 72.04 percent employee Said that buses have travelled at timeliness. 71.04 percent employee agrees and satisfied to the frequency of the buses. Employee some time buses frequency changed by passenger based i.e. yatra, seasonal basis etc. 91.93 percent employee agree to the help and coordinate to each other and 91.13 percent employee agree that well communicate to each other.

5.3.1.3Towards Employee:
5.3.1.3.1Employee – Job Satisfaction
It is observed that, respondent are highly unsatisfied from salary (59.94 percent), allowance (51.61 percent) and bonus (65.59 percent). The division gave promotion to the employees. 44.9 percent respondent satisfied from promotion give the employees.
5.3.1.3.2Employee -Job Security
Out of total respondent 99.2 percent respondent feel the secure because all respondents are permanent. Even 66.4 percent respondent satisfied from working as temporary. The opinion of temporary employee we are permanent in forecast, on that optimization he is working in organization and he is satisfied. 73.11 percent part time employees are highly unsatisfied and 69.89 percent contract employee neutral and unsatisfied.
5.3.1.3.3Employee – Decision Making
There are 92.2 percent employees highly satisfied from organization given the authority to take decision on the organization favor. 79.57 percent employee highly satisfied from responsibility given by the corporation.
5.3.1.3.4Employee – Team effort
It is found that in coordination 92.20 percent, communication 92.20 percent, and helping nature 93.01 percent employee highly satisfied from team effort activity. 84.95 percent and 73.12 percent employee highly satisfied for motivation and attitude.
5.3.1.3.5Employee – Quality of work Life
Out of total respondent 69.62 percent respondent opinion that employees are free to perform his duties. 58.87 percent employee satisfied from career prospect. 97.85 percent respondent satisfied from the share of experience. 66.13 percent employees opinion is working hours are satisfied.

5.3.1.3.6Employee – Health and Safety
Out of total respondents 85.49 percent employee said that health checkup camp annually taken by MSRTC. Hospital building 65.87 percent, Blood Banks 66.13 percent and Special care hospital 57.53 percent employee highly dissatisfied for health care responsibilities.
5.3.1.3.7Employees Skills ; Training ; development:
It is found that Internet skill 48.92 percent, Internet training 81.19 percent and Internet development 81.18 percent employee highly dissatisfied. Similarly, CC TV Camera Skill 65.86 percent, Training 75.80 percent and Development77.15 percent employee said that not provided this facility in division or depot area. E – Ticket System Skill 63.44 percent, Training 40.05 percent and development 38.71 Percent employee highly satisfied. Some of the employee knowledge about the ATM. 76.08 percent employee highly satisfied for own skill for ATM. 75.27 percent employee said not any training given by the division who employee known about ATM system and 75.54 percent employee no any development. 74.46 percent employee known about SMS facility on Mobile hence these are highly satisfied but 77.16 percent employee’s opinion about not any training given by division and no any development. Email facility skill 59.14 percent, email facility training 77.68 percent and 79.03 percent employee highly unsatisfied because no any training given by division.

5.3.1.3.8About Work:
It is observed that data online work skill 65.59 percent, online work training 80.65 percent, online work development 81.18 percent employee majority highly unsatisfied. It means corporation not promoted the online work. Off line work skill 98.65 percent, off line work training 98.93 percent, offline work development 98.39 percent employee majority highly satisfied. It is known as corporation motivated to offline work skill, training and development. Corporation very accurate records prepared and stored. As per perception proper records skills 98.65 percent, proper records training 98.66 percent and proper records development 98.93 percent employee majority highly satisfied.
5.3.1.3.9Employee -Welfare Facilities:
It observed that 61.29 percent employee satisfied for medical facility. Corporation paid medical bill and protect the employees illness.51.08 percent employee satisfied canteen facility but some said that canteen facility improve the quality of services. Leave facility available for the employee. 93.01 percent employee satisfied for leave facility. In depot are conductor and drivers rest room facility available hence 87.9 percent employee highly satisfied. 96.51 percent employee not satisfied from lunch room facility. Pure drinking facility available depot area but only 53.23 percent employee satisfied. 83.6 percent employees satisfied for Latrines, Urinals, and Sanitation Facility. As per employee opinion sports facility 97.4 percent, library and reading room facility 97.85 percent, education facility 72.58 percent employee neutral, unsatisfied and highly unsatisfied for these facility. Corporation motivated to employees children education. For the education, corporation has supply scholarship facility hence, 51.62 percent employee satisfied. 80.11 percent employees not satisfied for the housing facility. Corporation not helps us for housing facility. The employee said that Uniform and Washing Facility 66.13 percent, Free Travel Facility 98.11 percent, First aid Facility 93.01 percent, Provident Fund 95.43 percent, Pension 91.4 percent, Gratuity89.79percent, Retirement Benefit 94.89percent,Health and Safety 89.78percent, Awards and Rewards 45.53percent, Accidental Benefit 51.61percent, employees majority highly satisfied and satisfied.
5.3.1.4Towards Government
5.3.1.4.1Awareness of Law and Security:
It is perception from motor vehicles law 95.43 percent, motor transport workers law 89.79 percent, payment of wages 80.91 percent, industrial dispute law 58.61 percent, the road transportation corporation law 92.74 percent, implementation of law and security 96.51 percent, advantages of law and security 96.77 percent, payment of tax 96.77 percent employees are highly satisfied. It means majority employees known the connected law and security. Its best think of corporation is run by smoothly.

5.3.1.4.2Implementation of Law and Security:
It is observed from implementation of law and security employees satisfied from implementation of law and security 96.51 percent, advantages of law and security 96.77 percent and payment of tax 96.77 percent.
5.3.1.5 Towards Society:
5.3.1.5 .1Employment Generation
It is found that vacant post filled by corporation in corporation 43.82 percent respondents is neutral. 97.4 percent respondents are satisfied from corporation vacant posts filled by society. In other words employees agree from vacant post filled by majority in society and little by at corporation.
5.3.1.5.2 Society- Services/ Facility
It is observe from employees are highly satisfied from Deepawali festival 87.09 percent, Ganpati festival 70.16 percent, Trips 94.89 percent, Tours 97.05 percent, Yatra 72.05 percent, weeding festival 95.16 percent, parcel facility 87.37 percent, courier facility 79.03 percent, parking facility 74.73 percent, cat card facility and passes 92.21 percent.

5.3.2 Frequency distribution finding for Passengers:
5.3.2.1Towards Environment:
5.3.2.1.1Environmental Care: Pollution Control
Out of total respondent 38.33 percent passengers are highly satisfied, 42.33 percent passengers are satisfied for smoking prohibited for bus station. The bus depot no any special area maintain for Garden hence all the respondent response given to the trees plantation at bus depot. It is 29.33 percent passengers are highly satisfied and 50.67 percent passengers are satisfied for their tree plantation of bus depot. There are numbers of passengers comes across depot area hence noise control it is difficult work. As per above information 28.33 percent passengers are neutral followed by that 26 percent passengers are unsatisfied. A lot of people or passengers travel at bus hence we need of Buses and bus stations are neat and clean and safeguard. Since, 40.67 percent passengers are satisfied, 34.67 percent passengers also highly satisfied. It is directly agree Buses and Bus Station are Neat & Clean.
5.3.2.1.2Environmental Care: Waste Management
It is found that wastage of food is not properly destroyed by canteen hence 32.33 percent passenger are unsatisfied and 38.67 percent are neutral. The majority depots weaknesses of proper planning of wastage of water hence, 39 percent passengers are unsatisfied and 33.33 percent respondents are neutral. In depot places for passengers provides light and fan facility. This facility wasted by sufficient passengers is not available on that particular place. 31.67 percent passengers are unsatisfied and 27.33 percent passengers are neutral from these facility.

5.3.2.1.3Environmental Care: Development of Greenery
Out of total respondent 47 percent passenger highly satisfied and 36.67 percent passengers satisfied for taking care of greenery at bus area. Passengers have help to tree plantation at bus station. 49.33 percent respondent highly satisfied and 38.33 percent respondent satisfied form tree plantation program. 21.33 percent respondent highly satisfied and 33.33 percent respondent satisfied from to create awareness of development of greenery.

5.3.2.1.4Environmental Care: Energy Saving
It is found that 49.67 percent passengers are highly satisfied and 30.33 percent passengers are satisfied from paperless procedure. MSRTC using eco friendly product hence 61.67 percent passengers are highly satisfied and 29 percent passengers are satisfied. The above information MSRTC was not any training given to the passengers to save the energy. 36.67 percent passengers are highly unsatisfied and 28 percent passengers are neutral for save the energy.

5.3.2.2 Towards Customer:
5.3.2.2.1 Concession on Bus Fare:
It is perception towards concession include education (97.66 percent satisfied), Examination (94 percent satisfied), Native places (88.34 percent satisfied), Education trips (91.33 percent satisfied), Tiffin (40.67 percent Neutral), meet parent when they are ill (75.67 percent satisfied). Followed by that handicapped person (87 percent satisfied), for patients (79.67 percent), Freedom fighters (92 percent), recognized press reporters (84 percent), political leader for society (34.33 neutral), Dalit Mitra awards (58.33 percent). From the above concession majority passengers are highly satisfied.
5.3.2.2.2 Preference to Journey:
According to perception 68.67 percent passenger’s highly satisfied journey of bus. 48 percent passengers satisfied for journey by car. Followed by those 36 percent passengers are neutral for journey by Train. Maximum passenger has short distance choice the bus, car or motorcycle. By train passengers uses by long distance journey hence majority respondents are neutral. 41.67 percent passengers satisfied for by Motorcycle.
5.3.2.2.3 Comparison between MSRTC and Private Transport:
According to opinion of respondents 62.33 percent passenger highly satisfied for supply rate of MSRTC is very low as compare to private transport. Even buses are quickly available as compare to private transport hence, 46.67 percent passengers opinion is MSRTC buses quickly available for journey. 75.34 percent passengers are satisfied from private bus transport. The MSRTC buses have more comfortable hence 47.33 percent passengers highly satisfied. The long distance buses are per trip cleaned hence 46.67 percent passengers are highly satisfied. The private transport vehicle limited seats are filled hence 64.33 percent passengers are satisfied. The route of MSRTC is very nicely arranged the management hence 88 percent passengers are highly satisfied.

5.3.2.2.4 Ticket booking system:
It is found that 46.33 percent passengers highly satisfied for online booking system. Passengers are within the minutes booking the seats for journey. Now mobile booking system 37 percent passengers are neutral because passengers are not aware that booking system and currently MSRTC not highly concentrate that facility. Single window system is a traditional system. Passengers are fully aware about this system. 40.33 percent passengers are highly satisfied and 32.67 percent passengers are satisfied for single window system.

5.3.2.2.5 Assurance
It is found that MSRTC give assurance to the passengers hence passengers are feel safe (89 percent highly satisfied), passenger luggage are safe (79.67 percent satisfied), staff are always polite (76.34 percent satisfied), helping nature of staff (47 percent satisfied,) and Behavior of Staff instills confidence in the Passenger (43 percent satisfied).
5.3.2.2.6 Attractiveness of Services
There are 59.67 percent passengers feel the bus seats are comfortable and 51 percent passenger’s opinion sufficient leg space. Followed by that 79 percent passengers said that spacious luggage racks provided by buses.73.66 percent satisfied passengers agree the announcement and inquiry cell and 33 percent satisfied for watch on platform. Weighing machines available the different depot but 27.67 percent passengers are neutral. The every depot was good seating arrangements at platform. 86.66 percent passengers said that good seating arrangement at platform. Wash room facility available at every depot hence 48 percent passengers are satisfied. The first aid boxes (50 percent neutral and unsatisfied), complaint book (63.67percent neutral and unsatisfied), instruction board (53.66percent neutral and unsatisfied), bus time table board (25.33 percent satisfied and 25 percent unsatisfied) was services provided to the passengers.
5.3.2.2.7 Accidental Benefits:
According to opinion of the passengers this benefit is very low hence 24.33 percent passengers are unsatisfied. The opinion of the passenger about benefit of permanent handicapped person is very low hence 31.67 percent respondents are unsatisfied. As highly injured passengers 23.67 percent respondent are unsatisfied and 23 percent respondent are satisfied for the injured benefit. In other words respondent opinion is neither satisfied nor unsatisfied for the benefit of highly injured. Followed by the simple injured 35.33 percent respondent opinion is satisfied for given the benefit of MSRTC.

5.3.2.3 Towards Employee:
5.3.2.3.1 Responsiveness:
There are 74.34 percent passengers satisfied from employee willing to help of the passengers. 53.67 percent passengers are satisfied from individualized attention to the passengers. Employee or corporation displays the various boards in availability of services. 79.33 percent passenger opinion about the corporation always informs the passengers. 78.34 percent passengers are satisfied from timely and efficient services provided by depot. All depot employees are communication with customer is clear and helpful. As per opinion 78 percent passengers are satisfied from communication is helpful and clear.

5.3.2.3.2 About Information:
It is found that 48.66 percent passengers opinion is employee inform the passengers. 28.67 percent passengers are neutral from change in bus time table. 37.67 percent employee satisfies from the information about the new bus. 31 percent passengers are neutral and unsatisfied. 68 percent passengers satisfied from new postal and courier services. 56 percent passengers satisfied from scholarship and 64.67 percent passengers highly satisfied from free passes.
5.3.2.4Towards Government:
5.3.2.4.1Awareness of Law and Security:
Out of total respondent 69.67 percent respondent highly satisfied from motor vehicle law. 37.33 percent passengers known the road transport corporation law. 34.33 percent passengers are neutral from industrial dispute law. Passengers not known to corporation connect or use the industrial dispute law.

5.3.2.4.2Implementation of Law and Security
It is observed from implementation of law and security (80 percent satisfied), implementation of rules and regulations (80.66 percent satisfied), awareness of payment of tax (83 percent satisfied) are implement of law and security hence majority passengers are highly satisfied.

5.3.2.5 Towards Society:
5.3.2.5.1 Employment Generation:
Passengers feel the employment generation done from corporation is 39 percent neutral and 21.67 percent satisfied. From the point of view society 61 percent respondent satisfied from employment generation done by on society.

5.3.2.5.2 Society Services/ Facility:
The perception of the respondent 76.33 percent Deepawali festival and 58 percent Ganpati festival passengers are satisfied from the particular facility. The passengers opinion 88 percent passengers satisfied for trips facility, 92.66 percent passengers satisfied for tours, 71.67 percent passengers satisfied for Yatra and 86.37 percent passengers wedding festival. The sangli division under each depot provide parcel facility (80 percent satisfied), courier facility (75.34 percent satisfied), parking facility (45 percent satisfied) and cat card facility and passes (81.33 percent satisfied) .
5.3.2.5.3 Implementation of promotion Policies:
It is observed that 80 percent passengers are satisfied for Awadl Tithe Pravas. 83.33 percent passengers are satisfied for Haat Dakhwa Bus Thabwa. 89 percent passengers are satisfied for Buscha Pravas Sukhi Pravas. 85.34 percent passengers are satisfied for Rasta Tithe Bus.

5.4Hypotheses Testing:
Researcher tested hypotheses using One Sample t Test.

Sr. No. Hypothesis Test P Value Result
I Towards Passengers
1 There is positive relationship between social responsibility and natural environment Protection. One Sample t Test 0.000 Null hypothesis is rejected
2 There is positive relationship between social responsibility and Customer’s Satisfaction. One Sample t Test 0.000 Null hypothesis is rejected
3 There is positive relationship between social responsibility and employee Satisfaction. One Sample t Test 0.000 Null hypothesis is rejected
4 There is positive relationship between social responsibility and Government policy. One Sample t Test 0.000 Null hypothesis is rejected
5 There is positive relationship between social responsibility and Society Expectations. One Sample t Test 0.000 Null hypothesis is rejected
II Towards Employee
1 There is positive relationship between social responsibility and natural environment Protection. One Sample t Test 0.000 Null hypothesis is rejected
2 There is positive relationship between social responsibility and Customer’s Satisfaction. One Sample t Test 0.000 Null hypothesis is rejected
3 There is positive relationship between social responsibility and employee Satisfaction. One Sample t Test 0.000 Null hypothesis is rejected
4 There is positive relationship between social responsibility and Government policy. One Sample t Test 0.000 Null hypothesis is rejected
5 There is positive relationship between social responsibility and Society Expectations. One Sample t Test 0.000 Null hypothesis is rejected
5.5 Suggestions:
Following are the some suggestions for further improvement of MSRTC as per present study:
For improving the Corporate Social Responsibility in MSRTC, the following suggestions are made on the basis of the above findings.

Arrange Environmental Awareness Programs:
Recently environmental problems are day to day increased because air environment highly polluted. The recent generation is taken on those measures to control the environmental pollution. The MSRTC employee aware that air pollution, water pollution etc. The MSRTC arrange the separate environmental awareness programs for employees. They know the issues of environment problem and its remedy.

Training given to save the Greenery:
MSRTC arrange the training program for save the greenery. In this training program employee trained by process of tree plantation, seating of tree guard, using of natural fertilizers and care of greenery. The greenery and natural environment direct connection between of them. The environmental impact is direct impact of human lives.

Customer/ Employee Orientation for Using Solar System for Divisional / Depot Area:
MSRTC should be setup solar system in divisional area or depot area. The solar system is eco friendly product. This system no any harm on human lives and environment. There is no any high cost for establishing because government all ready motivated to setup of solar system. This system is very low cost maintenance. This system generated electricity are using to depot or divisional era for lighting of light, fan, working of computer etc.

Salary, Allowances and Bonus:
Without employees no any importance from corporation hence, corporation take some steps for satisfaction of employees. The satisfied employee is highly motivated, positive attitude, open minded, without stress, without conflict do the work in accurate. Satisfied employees are highly contribution given to corporation. He assign more time for work. Otherwise, negative impact on corporation work viz he not assign more time, not contributed to work, negative attitude etc. Hence, employees satisfied Salary, Allowance and Bonus given by MSRTC.

Part Time and Contract
Part time and contract employees are working on temporary basis. They are not satisfied towards Work and salary. They have allotted work is more as compare to salary and he is not get any extra benefits. These employees have working, as in forecast corporation given opportunity for permanent.

Health Care- provide hospital building, provide blood banks, special care hospital:
Employee’s health care is essential for corporation. Employee illnesses have increased its impact on corporation routine work. This routine is depending on employees hence need of corporation taken care of employee’s health. If the corporation provides hospital building for routine checkup of employees, provide blood bank for highly injured employees and setup special care hospital for except normal illness then employees are highly satisfied and hospital fees are less charged from employees. The employees are less stressed from illness and not disturbed routine work from corporation.

Internet skills, training and development:
Corporation is aware the employees from internet skill, training and development. The administrative staff is fully aware from internet skill. They can transfer letters from one depot to another depot or division. They are not using the post from sending the letters because they take some day for sending the letters. But via internet few seconds send the letters information one depot to another depot or division. The non administrative employees also aware the internet skill otherwise they can give training and develop he employees. These employees should be using the internet facility for sending the information. For instance, conductor is issuing the tickets to passengers, now a current movement how much ticket issued by conductor known the administrative staff via internet. Otherwise conductor sends the information via internet. If any information needed to any employees they can collect the information via internet. The internet skill, training and development are essential for corporation.

CC TV Camera skills, training and development:
Today need of CCTV camera for watching of movement of passengers as well as employees. In a depot era no of passengers come together for journey. But some peoples are come together for theft. Responsible persons are watching on these peoples and take the actions. Some employees on duty waste of time for some reason these are also controlled by CCTV Camera. The respective employees have known the skill for CCTV camera. If respective employees not known the CCTV Camera then corporation given the training and develop their skill. The division lots problems solved by using CCTV camera in depot era.

SMS Facility on Mobile, Training and development:
Today everyone has known the mobile facility and its services. Employees also have known the SMS facility on mobile. But corporation or division not sends any SMS to the employees. The division sends the SMS like payment of salary, wishes for various festivals, any one promotion, motivated work etc. These SMS facility always crate different relation between employees and division. If any employee has not known the SMS facility then corporation gives small training and develop the employees. The division also sends the work related SMS to specific employee.
E-mail facility skills, training, and development:
E- Mail facility is free facility on internet. Everyone they can use this service. Administrative staff highly used this facility. But depots are not connected via E-mail facility. If all depots are good connecting via E-mail facility then few second lots information send to respective persons. E-mail facility is free service hence no any charge paid to any person. If any employee not understands this facility then corporation arrange the small training programme for needed employees.
On line work skills, training, and development:
All depots are maintaining records on manually. Now days we are need for maintaining on line work. Because, no of passengers and employees have increased. Lots of information manually recorded hence quickly not uses this information. If online records maintained by employee then quickly generate the various report and information with little time. The employees aware the online skill otherwise corporation give the online work training. Online work is very helpful for corporation or division for decision making.

Lunch Room Facility
In accordance of the employees lunch room facility not provided. There is need of employees lunch room facility in accordance with the prescribed standards specified in the rules like provision of drinking water, fan, T.V, cleanliness etc. In lunch time all employees come together and discuss with each other on various problems faced by duty and personal life with open mind.

Sports Facility
Corporation not provides sports facility to employees. Sports facility it gives physical and mental fitness to employees.
Library and Reading Room Facility
To increase & update the knowledge of employees, Corporation should provide library and reading room facility for drivers and conductors
Education Facility
Corporation should provide education facility to employees and employee’s children. Corporation should take some steps for motivation. Corporation should start education facility for employees and employee’s children whose performance is good. If any employees want of taking education then corporation assigns some benefits. Highly educated employees are beneficial for corporation.

Housing Facility
Corporation should provide housing facility for different classes of employees. Drivers and conductors and middle level employees also demand the housing facility from corporation. They have demanding from high salary. From the current salary they have not constructed the individual house.

At Corporation
Vacancies of corporation filled by corporation internally with given promotion to employees, post of employees recruit his children and wife.
Passengers
Noise Control at Bus Station:
Passengers are come together in a depot for journey. But some passengers are loudly communicated to each other and create the noise. This impact of noise effected from other passengers and some of them are disturbed. If these employees are slowly communicated to each other then noise is controlled. Corporation instructs the passengers slowly communicate to each other and corporation constructs the bus station in a way that cannot generate the noise.
Wastage of food in Bus Station and at Canteen:
Passengers are instruct the don’t wastage of food in bus station and at canteen. Otherwise bus station or canteen charges the penalty. The bus station and canteen save the neat and clean.

Wastage of Water at Bus Station:
Wastage of water at bus station arranges the systematic way. This water filtered and supplies the trees or garden. The passengers and employees use water for specific reason otherwise control the misuse of water. We need of “Save Water Save Life”.

Wastage of Light and Fan facility at Bus Station:
Corporation place light and fan facility for passenger’s satisfaction but sometime this facility misused or wasted. Passengers are little time stay at bus station and without switch off the light and fan facility he goes to other station. This movement Waste of Light and Fan facility at Bus Station. At bus station show the instruction board before live of place switch off the lights and fans.

Wastage of Food Packing e.g. bags, covers etc.:
Every depot shows the instruction board uses of dust been for wastage of food packing. If anyone can not follow the instruction they can acquire the small penalty. Every depot properly destroyed the wastage of food packing otherwise its impact on environment, employee and passenger’s health.

Training given to Customer about Saving Energy:
Corporation arranges the small training program for passengers about saving the energy. Some passengers have waiting of bus that Time Corporation arranges the small training program for passengers and passengers will be attracting this program. In this program lot of passengers aware the saving of energy. This program gave information about sources of energy and uses of energy.

Political Leader of Society like MLA’s, MP’s, MLC’s etc.:
Corporation reserve some vacant seats in bus for Political Leader of Society like MLA’s, MP’s, MLC’s etc. Normally political leaders are not using the buses for journey. These vacant seats in bus reserve for some aged farmers. It is more beneficial for farmers as well as corporation. Farmers and corporation created different relation between both of them. Majority village level using buses farmers are goes from one village to other villages or one market to another market. Farmers were happy from this facility given by corporation.

Mobile Booking System:
Today need of passengers mobile booking system for booking bus seats. Passengers are do lots of work hence he not go to bus depot and book the bus seats. They are need of time saving, they are need of at home he book the bus seats. Corporation develops the website and gives mobile booking system from passengers.

Weighing Machine:
Passengers are unhappy from this weighing machine because weighing machine shows the wrong result. Corporation properly super wise after some time or period then this machine not shows the wrong result. Then passengers are honestly using this weighing machine. There is another source of income from depot. Majority children attract from this weighing machine.

First aid boxes:
Corporation set the first aid box of every bus but most of the passengers are not known this facility. First aid box have not used by employee or passengers. Corporation set the first aid box in front of passengers. Then passengers are using this facility of small accident or any passenger injured.

Complaint Book:
Corporation provides complaint book every depot but passengers are not known this complaint book. He expressly complaint to employee and sometime employees are ignored this complaint hence passengers are unsatisfied from some services. If passengers are record his complaint in complaint book then corporation takes some decision from this complaint and services.

Instruction Board:
Corporation has prepared instruction board but some of the passengers are not finding. Corporation shows this instruction board in a specific place in a depot era. Then passengers visit this place and read the instructions. If any new instruction given by corporation then this instruction shows the instruction board.

Death, Permanent Handicapped, Highly Injured (Admitted in Hospital):
As per passengers Opinion Corporation not give sufficient fund for any passenger’s death, permanent handicapped and highly injured. Corporation maintains some fund for death, permanent handicapped and highly injured passengers. Passengers are king of corporation hence gives some benefit from passengers as well as his family. Passengers are significant person from his family. Corporation takes some responsibility from passengers.

Change in Bus Time Table:
Corporation display the bus time table in depot but change in time table not display in time table board. Passengers are not satisfied from bus time table. Bus depots show the change in bus time table side of instruction board. Passengers are visit of that place and understand the bus time table. Now time is very significant element of passengers. Passengers are full planning of journey. If any bus was change the time then number of problems faced by passengers. Hence, corporation time to time show the change in bus time table.

Change in Transport Law:
Corporation aware the passengers change in transport law. If any change have been made in transport law then quickly display the board which changes made by law. It is more beneficial for the both of passengers and corporation.